Hunt Groups; Features Of Hunt Groups - Cisco UC320W Administration Manual

Call Routing

Hunt Groups

Hunt Groups
Cisco Unified Communications UC320W Administration Guide
• To remove a user from the group: Uncheck the box next to the name.
Unselected users appear with a white background.
• To de-select all users: Click Clear All.
Note: This list includes all users. If a user does not have an assigned phone, or has
a phone that lacks a speaker, the background is gray. If you previously configured a
paging group including a user and then the phone assignment was removed, the
background appears red. To configure users, see the
phones to users, see the
membership.
Configuration > Call Routing > Hunt Groups
Use the
the purpose of routing calls to all members simultaneously, sequentially, or
randomly. Features are described below:
In the office: In a busy shop, the manager wants to ensure that customer
calls are answered by service agents, rather than going to voicemail. The
phone administrator created a hunt group by using the
option. Each new call rings the service desk first. An unanswered call goes
to the first agent, then the second, and then returns to the service desk.
After six attempts, if there is still no answer, then the call goes to voicemail.

Features of Hunt Groups

• A hunt group can be contacted by dialing the group extension number, by
choosing the extension from the directory, or by using a phone button that is
configured to speed-dial this group.
• A hunt group can be contacted from an external phone if the group is
specified as a call target for an AA menu option, an inbound call routing
group, or a call forwarding option.
• Hunt Groups and Shared Extensions are similar but have unique features.
With a Shared Extension, a call rings all users simultaneously, and all
members can monitor and manage the calls through a line button on the
phone. With a hunt group, you can enable simultaneous or sequential call
routing, but it does not allow members to monitor and manage calls.
Assign Phones
page. Then return to this page to assign
Users
page. To assign
page to create user groups for
Sequential from start
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