Cisco UC320W Administration Manual page 65

Call Routing
Auto Attendant
Cisco Unified Communications UC320W Administration Guide
Adding prompts:
• Prompt Name: Enter a description or the complete text of the prompt, for
your reference.
• Prevent Barge In: Check this box to require the AA to play the full prompt
before allowing the caller to make a selection. Leave the box unchecked to
allow the caller to make a selection without listening to the full prompt. By
default, barge in is allowed.
• Create a Prompt: Click this button to add a new prompt to the list. Then
type a description. To record a prompt, use the Auto Attendant Prompts
Recorder (see the information button on the Prompts page). The Cisco
UC320W can store up to 20 prompts.
• To remove a prompt from the list: Click the delete button (X) for the prompt
that you want to remove from the list. To delete a recording use the Auto
Attendant Prompts Recorder. (For detailed instructions, see the information
button on the Prompts page.)
Combining prompts into sequences:
• Create a Prompt Sequence: Click this button to combine multiple prompts
into a new prompt sequence that can be selected more easily in an AA
menu. You can include up to 10 prompts.
• Prompt Name: Type a name for the sequence.
• Add prompt to sequence: Use the drop-down list to choose the first
prompt to include in this sequence. Repeat as needed to add each prompt
in the desired order. To remove a prompt from the sequence, click the
delete button (X).
• To remove a prompt sequence from the list: Click the delete button (X) for
the sequence that you want to remove from the list. This action does not
delete the prompt entries or the recordings.
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