Cisco SPA300 Series User Manual
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Cisco SPA300 Series User Manual

Cisco SPA300 Series User Manual

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USER GUIDE
Cisco Small Business
Cisco SPA300 Series and SPA500 Series IP Phones
with Cisco Unified Communications UC320W
Phone Models: SPA301, SPA303, SPA501G, SPA502G,
SPA504G, SPA508G, SPA509G, SPA525G, SPA525G2

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Summary of Contents for Cisco SPA300 Series

  • Page 1 USER GUIDE Cisco Small Business Cisco SPA300 Series and SPA500 Series IP Phones with Cisco Unified Communications UC320W Phone Models: SPA301, SPA303, SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA525G, SPA525G2...
  • Page 2 Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 3: Table Of Contents

    Using the Intercom and Paging Features Transferring Calls Viewing and Returning Missed Calls Forwarding All Calls Setting Do Not Disturb Enabling or Disabling Call Waiting Picking Up a Call for Another Extension Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 4 Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA 525G2 Charging Your Mobile Phone Using Your Cisco SPA 525G2 Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 5 Contents Appendix A: Where to Go From Here Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 6: Chapter 1: Getting Started

    Getting Started This guide provides information to help you use your Cisco Small Business IP Phone with the Cisco Unified Communications UC320W. Before you start using your phone, read this chapter to become familiar with the phone features. Refer to these topics: •...

  • Page 7: Overview Of The Cisco Small Business Ip Phones

    To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 8: Phone Features

    4 dynamic Navigation None Four-way navigation Four-way Button navigation with center Select button Capable Cisco SPA509G has eight buttons around the screen and four buttons with paper labels. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 9: Phone Components Of Cisco Spa301

    Red (slow flashing): You have a call on hold. • Red (series of two fast flashes): Your phone has temporarily lost its Ethernet connection. (continues on the following page) Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 10 After the other phone starts ringing, wait for an answer or immediately press to complete the FLASH transfer. Redial button Press to redial the last number called. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 11: Phone Components Of Cisco Spa303 And Cisco Spa500 Series Models

    (when the handset is off the phone) or ringer volume (when the handset is on the phone). Keypad May be used to enter numbers. Phone Components of Cisco SPA303 and Cisco SPA500 Series Models Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 12 Moves the cursor left, right, up, or down through the items on the screen. Note: Cisco SPA525G/G2 includes a Center Select button that selects an highlighted option on the screen. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 13 When selected (steady green), uses the speaker as the audio device for a call. Keypad May be used to enter numbers and letters, and to select menu options. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 14: Cisco Spa500S Attendant Console

    Cisco SPA500S Attendant Console Cisco SPA500S Attendant Console The Cisco SPA500S attendant console attaches to a Cisco SPA500 Series IP phone to provide additional feature buttons. Up to two 32-button units can be attached to a phone to provide a total of 64 feature buttons.

  • Page 15: Connecting Wired And Wireless Headsets (Optional)

    To enable Bluetooth: Cisco SPA525G/G2 1. Press 2. Select User Preferences. 3. Select Bluetooth Configuration. 4. Press the right-arrow navigation button to turn Bluetooth On. 5. Press Save Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 16 8. Scroll to PIN and enter the PIN for your Bluetooth headset. 9. Scroll to Connect Automatically and press the right-arrow navigation button to select On. 10. Press Connect Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 17: Using Softkeys To Handle Calls

    Line. Conf To end the conference for everyone, press End Call hang up. To exit the conference and allow the other callers to continue the call, press Join Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 18 Displays the Missed Calls list. Use the navigation button to select a call, and then press Dial New Call After placing a call on hold, press this softkey to place a new call. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 19 For an immediate transfer, wait for the other phone to ring, and then press this softkey again. • For an attended transfer, wait for an answer, announce the call, and then press this softkey. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 20: Using Your Line Buttons

    NOTE “Using the Feature Buttons” section on page 21). Not available on Cisco SPA301 and Cisco SPA502G. These phones have a personal extension only. Extensions An extension is an internal number at your site. Your phone may have line buttons for personal extensions and shared extensions.

  • Page 21: Status Indicators

    Red (flashing): A call is on hold on the monitored extension. Orange (flashing): A call is ringing on the monitored extension. Press the button to pick up the call. Unlit: The monitored extension is idle. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 22 This is a blind transfer, with no opportunity to talk to the other party or to cancel the transfer. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 23: Entering And Editing Characters

    If you need to change the mode, use these Cisco SPA50xG models softkeys: • Num: numeric • Alpha: alphanumeric Note: You may need to press the right-arrow or left- arrow button to see these options. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 24 Enter your changes, and then press Edit . To place the call, press Dial • On SPA525G/G2, press nter your EditDial changes and then press to place the Dial call. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 25 SPA525G/G2, press the Center Select button. Selecting a menu option Enter the number of the menu option. by entering a number on Example: In this example, press to select the keypad Network. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 26: Chapter 2: Using Basic Phone Functions

    Setting or Changing a Phone Password, page 54 • Accessing Voice Mail, page 56 Before using this chapter, read Chapter 1, “Getting Started” to become familiar NOTE with the phone components, softkeys, and line/feature buttons. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 27: Choosing An Audio Device

    Switching from the Not available on Cisco SPA301 handset to a headset Press and verify that the button is lit. Place the during a call handset on the hook. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 28 See the user documentation for your Bluetooth headset for more information. For more options with Cisco SPA525G2, see Using the Cisco SPA 525G2 With Your Bluetooth- Enabled Mobile Phone, page Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 29: Adjusting Volume And Muting

    Other models: Press + on the Volume button to increase the ringer volume, or press - to decrease the ringer volume. Optionally, press to save this setting for future calls Save (not available Cisco SPA501G). Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 30: Placing, Answering, And Managing Calls

    2. Press a line button (optional). If you do not choose a line button, the first button is used by default. 3. Dial an extension number or an external number. (See instructions below in this table.) Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 31 Not available on Cisco SPA301 or Cisco SPA501G Directory Using the Phone Directories, page Dialing from the Call Not available on Cisco SPA301 or Cisco SPA501G History list Using the Call History Lists, page Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 32: Answering, Diverting, And Ending Calls

    (if configured). Resuming a call on hold Cisco SPA301 Press twice. FLASH Cisco SPA502G Press Resume All other models Press the flashing line button. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 33: Managing Multiple Calls

    If you are on a call and receive a new call, press to to toggle between two place the first call on hold and answer the new call. calls To Toggle between the two calls, press FLASH Cisco SPA301 twice. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 34 On Cisco SPA525G/G2, the selected call appears with a white border. The other call has no border. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 35: Using The Intercom And Paging Features

    Directory to find and dial the number. For more information, see Using the Phone Directories, page You have one-way audio to make the announcement through the external speaker. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 36 5. Press the right-arrow or left-arrow navigation button to select a check mark to enable this feature or a minus sign (-) sign to disable this feature. 6. Press Save Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 37: Transferring Calls

    For external numbers, include the digit required to get an outside line (except on shared lines). 3. When the other party answers, announce the call, and then hang up. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 38 (if configured) This is an immediate blind transfer, with no opportunity to talk to the other party or to cancel the transfer. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 39: Viewing And Returning Missed Calls

    Missed Calls. 2. To return a call, scroll to the call. Then press Dial Note: You can edit a number before dialing. Editing an entry before dialing, page Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 40 2. Select User Preferences. 3. Select Call Preferences. 4. Select Miss Call Shortcut. 5. Press the right-arrow or left-arrow navigation button to turn this feature On or Off. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 41: Forwarding All Calls

    The display screen displays Calls Forwarded. All incoming calls will be forwarded to the specified number. Disabling Call Forward Press -Cfwd Clr Fwd All by using the softkey Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 42: Setting Do Not Disturb

    3. Select Call Preferences. Cisco SPA525G/G2 4. Select Do Not Disturb. 5. Press the right-arrow or left-arrow navigation button to turn this feature On or Off. 6. Press Save Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 43: Enabling Or Disabling Call Waiting

    2. Select User Preferences. Cisco SPA525G/G2 3. Select Call Preferences. 4. Select Call Waiting. 5. Press the right-arrow or left-arrow navigation button to turn this feature On or Off. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 44: Picking Up A Call For Another Extension

    If your phone is configured with an Individual Pickup a button on your phone button, press the button to pick up the ringing call for the specified extension. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 45: Parking A Call

    2. Select Call Park Status. The phone displays information for all parked calls. 3. Scroll to the call that you want to unpark, and then press . The call is connected. Unpark Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 46 1. • Lift the receiver on any IP phone, and enter . At the tone, press the park slot * 3 9 number followed by Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 47: Creating A Three-Way Conference Call

    Press a line button to select a held call. Ending a conference call Hang up. All parties are disconnected. for all parties Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 48: Using The Phone Directories

    Personal Address Book: Select this option to view, maintain, and place calls to your personal contacts. • Corporate Directories: Select this option to open a directory that includes all extensions and groups in the system. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 49: Using Your Contact List (Personal Address Book)

    Placing a call to a 1. Scroll to the contact that you want to call. personal contact 2. Press Dial Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 50 Select Ring Tone screen. Scroll through the ring tones. Press to play a selected ringtone. Press Play to assign the selected ringtone to this Select contact. 5. Press Save Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 51 Option 3. Press again and select Paste. Option 4. Edit the name, number, and ring tone as needed. See the editing instructions in this table. 5. Press Save Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 52: Using The Corporate Directories

    2. Answered Calls: Caller ID information for the calls that were received recently on this phone. 3. Missed Calls: Caller ID information for calls that rang this phone but were unanswered. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 53 2. If needed, edit the name, number, or ring tone. For editing instructions, see Using Your Contact List (Personal Address Book), page 3. Press Save Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 54: Setting Or Changing A Phone Password

    2. Select Logout (the last option in the list). While logged out, you can place calls, but you will be prompted for a password if you attempt to access the directory, call history, or user preferences. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 55 Note: The password field is an alpha-numeric field. Refer to the display to see which characters are available. Press a key multiple times until the desired character is selected. Pause to enter the selected character. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 56: Accessing Voice Mail

    Optionally, your phone administrator may set up your system so that you can retrieve your voice mail messages from an external number. Check with your phone administrator for more information. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 57: Chapter 3: Using Advanced Phone Features

    Using the Interactive Voice Response Menu on Cisco SPA501G, page 73 • Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network, page 75 • Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone, page 76 Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 58: Configuring Privacy Features

    Using Advanced Phone Features Configuring Privacy Features Configuring Privacy Features Also see Using Star Codes, page For Cisco SPA301 and SPA501G, you can configure these features only by using the star codes. Task Instructions Blocking or allowing caller ID by using the...
  • Page 59 5. Press the right-arrow navigation button to enter a check mark (anonymous calls are blocked) or to clear the check mark (anonymous calls are allowed). 6. Press Save Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 60: Enabling And Using Dial Assistance

    2. Press the navigation button to scroll down. 3. When a number is selected, press Dial complete the call. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 61: Creating And Using Personal Speed Dials

    1. Lift the handset, press , or press a line button (if applicable). 2. Press your personal speed dial button to place a call to the specified number. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 62 Using a numeric speed 1. Press dial by using the Setup 2. Select the Speed Dial option. button 3. Scroll to the number that you want to dial. 4. Press Dial Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 63: Adjusting Your Display Screen

    3. Select Screen Preferences. 4. Scroll to Display Brightness. The default contrast is 15. 5. Enter a number between 1 (lowest) and 15 (greatest) to change the contrast. 6. Press Save Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 64 3. Select Screen Preferences. 4. Scroll to Backlight Timer (sec). The default delay is 30 seconds. 5. Enter the number of seconds to display the backlight. 6. Press Save Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 65: Configuring The Phone Screen Saver

    Edit 4. Enter the time, in seconds, to wait before the screen saver starts. 5. Press , and then press Save 6. Press to close the menu. Cancel Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 66 Screen Saver Settings menu. 6. Press the down-arrow navigation button to select Trigger Interval (sec). 7. Enter the time, in seconds, to wait before the screen saver starts. 8. Press Save Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 67 6. Press to close the menu. Cancel Note: To view the selected option, follow the instructions for Enabling your screen server immediately (if enabled) Cisco SPA50xG models only. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 68 1. Press server immediately (if 2. Scroll to Screen Saver Mode, and then press enabled) . The screen saver appears on the phone Activ Cisco SPA50xG models screen. only Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 69: Customizing The Ring Tones For Your Extensions

    5. Scroll through the ring tones. Press Play play the selected ring tone. Press Select choose the ringtone. 6. Press Save Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 70: Using Star Codes

    Press and then enter the code. For some codes, you may need to press Dial to continue (not required on Cisco SPA301 or Cisco SPA501G). For some codes, additional prompts will appear (or a tone will play on Cisco SPA301 or Cisco SPA501G). For more information, refer to the following table.
  • Page 71 Be aware that this setting will prevent your calls from reaching recipients who block anonymous calls. Unblock Caller ID. Call the last number that called your phone. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 72 Anonymous calls will be ignored. Enable Do Not Disturb. This feature is active until you disable it. Disable Do Not Disturb. Disable Call Back. Disable anonymous call blocking. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 73: Using The Interactive Voice Response Menu On Cisco Spa501G

    Enter the IVR option by pressing the numbers on the keypad. STEP 2 Press STEP 3 Follow the instructions from the IVR to enter any other required information. STEP 4 Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...
  • Page 74 CAUTION: You should perform this action only if requested by your phone administrator or other support personnel. Press to confirm, or to exit. If you chose to reset, hang up to exit and begin the restore process. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W...

  • Page 75: Connecting A Cisco Spa525 Model Phone To The Wireless Voice Network

    Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network If the phone administrator enabled a wireless voice network, you can use Cisco SPA525G/G2 wirelessly. Follow this procedure to verify that your phone is connected to the wireless network. If you have questions, consult your phone administrator.

  • Page 76: Using The Cisco Spa 525G2 With Your Bluetooth-Enabled Mobile Phone

    Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone The Cisco SPA525G2 supports the use of your Cisco IP phone in conjunction with a Bluetooth-enabled mobile phone. You can do the following: •...

  • Page 77: Pairing Your Cisco Spa 525G2 With A Bluetooth-Enabled Mobile Phone

    “Connecting Wired and Wireless Headsets (Optional)” section on page 15.) Your Cisco SPA 525G2 will connect to only one device at a time (either NOTE the Bluetooth headset or the Bluetooth-enabled mobile phone.) If multiple Bluetooth devices are in range of the Cisco SPA 525G2, the order of devices in the Bluetooth Configuration >...

  • Page 78: Initiating Pairing From Your Bluetooth-Enabled Mobile Phone

    The following example uses an Apple iPhone. Before starting, it’s helpful to find the MAC address of your Cisco SPA 525G2 IP phone. From your IP phone, go to the Setup menu and select Status. Select Product Information.
  • Page 79 STEP 5 Connect When paired with your mobile phone, the Cisco SPA 525G2 assigns one of your line buttons to the mobile phone. Your phone is represented by label and a mobile phone icon with a flashing lightning bolt icon, as shown near the lower right corner of the following example.

  • Page 80: Importing Your Mobile Phone Address Book Into The Cisco Spa 525G2

    Making a Mobile Phone Call Using Your Cisco SPA 525G2 When you make a mobile phone call using your Cisco SPA 525G2, your Cisco SPA 525G2 acts as a handsfree device for your phone. The call is made through your...

  • Page 81: Receiving Mobile Phone Calls Using The Cisco Spa 525G2

    Receiving Mobile Phone Calls Using the Cisco SPA 525G2 If your mobile phone is paired with the Cisco SPA 525G2, an incoming call to your mobile phone is also shown on the Cisco SPA 525G2.

  • Page 82: Switching Audio From Your Cisco Spa 525G2 To Your Mobile Phone

    NOTE mobile phone if the call is connected using the Cisco SPA 525G2-to-mobile phone feature. (For example, you cannot switch a call on your Cisco SPA 525G2 that is not associated with your mobile phone.) Not all mobile phones support this function. See the list of Bluetooth-enabled mobile phones supported with the Cisco SPA 525G2 that is posted at the Cisco support community at http://www.cisco.com/go/smallbizsupport, and also...

  • Page 83: Charging Your Mobile Phone Using Your Cisco Spa 525G2

    Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone Charging Your Mobile Phone Using Your Cisco SPA 525G2 You can use the USB port on the Cisco SPA 525G2 model to charge your Bluetooth-enabled mobile phone if your phone has a mini-USB port.

  • Page 84: Where To Go From Here

    Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of your IP phone. Support Cisco Small Business www.cisco.com/go/smallbizsupport Support Community Product Documentation Cisco SPA500 Series IP www.cisco.com/go/spa500phones Phones SPA300 Series Phones www.cisco.com/go/300phones...

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