Setting Up Prompts; Settings For Aa Prompts - Cisco UC320W Administration Manual

Call Routing
Auto Attendant
Cisco Unified Communications UC320W Administration Guide
• Timeout: Choose the action that occurs when the Timeout limit is reached.
From the list next to the clock icon, choose the timeout period. Enter the
number of idle seconds that the AA will wait for the caller to make a
selection. When this limit expires, the AA takes the action that you specify in
the Timeout field.

Setting Up Prompts

Click the Prompts tab to manage the prompts that the Auto Attendant plays to
assist the callers. You can use the default prompts or record your own prompts.
In the office: A phone administrator replaces the default greeting with one
that includes the company name and announces special menu options:
Thank you for calling Family Medical. Press 1 for our hours and location.
Press 2 to make an appointment. Press 3 for billing.
General Information and Options for AA Prompts
• You can have up to 20 prompts.
• You can combine multiple prompts into a single prompt sequence for use in
your AA menus.
• AA default prompts: The system includes four default prompts in the
language that is selected on the Region page. Prompt 1:
extension, you may enter it now.
Not a valid extension. Please try again.
Prompt 3:
IMPORTANT: Prompt #2 will play when a Direct Extension Dial transfer is
initiated. If you change this prompt, record a message that is appropriate for
that purpose.

Settings for AA Prompts

Loading and playing back prompts:
• Load Prompts from Device to Enable Playback: Click this button if you
want to enable playback of your recorded prompts through your computer
speakers or headphones (if available and unmuted).
• Play button: Click this button to play the prompt on the speakers of your
computer, if available and unmuted.
• Stop button: Click this button to stop playing the prompt.
Your call has been forwarded.
Prompt 2:
Prompt 4:
7
If you know the
Good-bye.
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