Buttons For Aa Menus - Cisco UC320W Administration Manual

Call Routing
Auto Attendant
Cisco Unified Communications UC320W Administration Guide
• When the Dial Extensions at Any Time option is On, the Auto Attendant menu
cannot include digits that are reserved for Internal Dialing patterns. If you
turn Off the Dial Extensions at Any Time option, you can use digits 0 through
9 in your menu.

Buttons for AA Menus

Use this section to define the actions that are taken when the user presses a
number on the phone keypad.
Note: If you checked the Dial Extensions at Any Time box, your menu options can
use only the digits that are not used by your dial plan. For example, if your dial plan
uses 1 and 2 for extensions, and 0 for immediate dial, then your menu cannot
include the numbers 0, 1, or 2. To make changes in the dial plan, see the
Dialing
page.
• Hide Undefined Buttons: Check this box if you want to hide the undefined
buttons on this page. Uncheck this box to show all of the buttons.
• Action drop-down list: Choose the action that occurs when a user presses
the specified digit. You can choose to transfer the call, end the call, play a
prompt and then perform another action, or open a sub-menu. If you choose
Not Defined, then the digit is considered invalid input. These options are
described below:
- Not Defined: This button is not a valid option in this menu.
- Transfer Call: When the caller presses this button, the AA routes the call
to the specified internal or external number.
- End Call: When the caller presses the button, the call is disconnected.
- Play Prompt, Then: When the caller presses the button, the AA plays
the prompt that you specify and then takes the action that you specify
(Return to Menu, Transfer Call, or End Call). To edit the description for a
selected prompt, click the pencil icon, type the new description, and
then click Done. To add a new prompt, click the plus button (+). For more
information about prompts, click the Prompts tab.
- Submenu: When the caller presses the button, the AA opens a sub-
menu that you configure. Click Edit to show the settings. Choose the
prompt and other general settings (as described above). Then configure
the buttons. To hide the submenu details, click the Hide button.
• Invalid Input: Choose the action that occurs if the user presses an invalid
key or key sequence.
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Internal
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