Cisco UC320W Administration Manual page 100

How Do I
Troubleshooting
Cisco Unified Communications UC320W Administration Guide
Calls
page, click Create an Inbound Calling Route, and enter a label. Move
a phone number to this routing group. For the destination, choose Voicemail
Pilot. Apply your configuration. To verify, call this number from an outside
phone, such as a cell phone. When an employee dials this number, calls are
routed to the Voicemail Pilot.
How do I route night-time calls to my answering service?
For this scenario, complete the following tasks:
Configuration > Telephony > Day/Night Features
• Use the
Day/Night Schedule. Make the appropriate selections in the Select
Schedule Behavior section either to use an automated schedule or to rely
on manual operation through a Force Night button on a user's phone.
Configuration > Call Routing > Inbound Calls
• On the
destination for each route group. For an external answering service, select
External from the drop-down list, and then type the number as it would be
dialed. For example, if 9 is required for an outside line, you would enter 9
and the number: 9972555-0123.
How do I configure the SMTP settings for my email account?
For this scenario, open the
Email
page, and check the Use Voicemail to Email box to enable this feature. To
enter the SMTP settings, refer to the examples below. (For up-to-date information
about the requirements, refer to the your provider's support site.)
Tip: Cisco recommends that you create a new email account to send your
voicemail-to-email notifications. Using your personal email address would
unnecessarily expose your personal email login credentials in the Cisco UC320W
configuration. Also be aware that many email accounts keep a copy of all sent
messages by default. Anyone with access to this email account will have access
to the sent messages. Review your email settings to ensure that they are
appropriate for the privacy policy of your business. After setting up an account,
verify that you can send and receive email through the account before configuring
your voicemail-to-email settings for the Cisco UC320W.
Example: Gmail
Gmail recommends the following settings:
• Use SSL/TLS: Check the box to use TLS or SSL encryption.
• SMTP Server: smtp.gmail.com
• SMTP Port: 587
Configuration > User/Group Features > Voicemail to
12
page to enable a
page, specify the Night
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