Web Console Troubleshooting Table - Hitachi CB 520H B1 Service Manual

Step

Web console troubleshooting table

Step
1
2
3
11-12
Symptom Possible Cause
Table 11-6 Web console troubleshooting table
Symptom Possible Cause
Web console • Loose
does not connection.
start.
• Damaged
connector.
A login Incorrect User ID
failure or Password.
occurred.
The critical Communication
information Error.
like Error
status is not
displayed.
Troubleshooting
Hitachi Compute Blade 500 Series System Service Manual
Actions / Verifications
1 Contact with Hitachi Data Systems technical
.
support. See the Getting help section in this
manual.
Actions / Verifications
Action 1
1 Verify the connection between the
.
management module and your console PC.
2 Reconnect or replace the LAN cable.
.
3 Type the IP address to web browser again.
.
Verification 1
1 If the Web console started after the
.
troubleshooting, then the replacing is
complete.
2 If the symptom still exists, then go to
.
Action 2.
Action 2
1 Verify the IP address, subnet mask and
.
default gateway of both the management
module and console PC.
2 Type the IP address to web browser again.
.
Verification 2
1 If the Web console started after the
.
troubleshooting, then the replacing is
complete.
2 If the symptom still exists, then go to step
.
4.
Action 1
1 Ask the User ID and Password to
.
administrator.
2 Try to login to the web console.
.
Verification 1
1 If the login to Web console was successful
.
after the troubleshooting, then the
replacing is complete.
2 If the symptom still exists, then go to step
.
4.
Action 1
1 Click Refresh button on the dashboard
.
screen.
Verification 1