Preparations For Contacting Huawei; Collecting Troubleshooting Information; Making Debugging Preparations; How To Use The Document - Huawei OceanStor N8500 T Series Installation Manual

OceanStor N8500 Clustered NAS Storage System
Installation Guide (for T Series V100R005)
A.1 Preparations For Contacting Huawei
To better solve the problem, you need to collect troubleshooting information and make
debugging preparations before contacting Huawei.
A.1.1 Collecting Troubleshooting Information
You need to collect troubleshooting information before troubleshoot.
You need to collect the following information:
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A.1.2 Making Debugging Preparations
When you contact Huawei for help, the technical support engineer of Huawei might assist you
to do certain operations to collect information about the fault or rectify the fault directly.
Before contacting Huawei for help, you need to prepare the boards, port modules, screwdrivers,
screws, cables for serial ports, network cables, and other required materials.
A.2 How to Use the Document
Huawei provides guide documents shipped with the device. The guide documents can be used
to handle the common problems occurring in daily maintenance or troubleshooting.
To better solve the problems, use the documents before you contact Huawei for technical support.
A.3 How to Obtain Help from Website
Huawei provides users with timely and efficient technical support through the regional offices,
secondary technical support system, telephone technical support, remote technical support, and
onsite technical support.
Contents of the Huawei technical support system are as follows:
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Issue 02 (2015-09-22)
Name and address of the customer
Contact person and telephone number
Time when the fault occurred
Description of the fault phenomena
Device type and software version
Measures taken after the fault occurs and the related results
Troubleshooting level and required solution deadline
Huawei headquarters technical support department
Regional office technical support center
Customer service center
Technical support website:
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
http://support.huawei.com/enterprise/
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