Enable Agent Greeting - Cisco 7821 Administration Manual

The MLPP User Identification number must be composed of 6 – 20 numeric characters.
The MLPP Password must be composed of 4 – 20 numeric (0-9) characters
The Precedence Authorization level can be set to any standard precedence level from Routine to Executive
Override
Step 8 Set up the MLPP DSCP for an End User.
The DSCP values for video streams can be configured for each precedence level in the QOS section of the
Service Parameters. All DSCP values include the decimal value in the setting.
Step 9 To add a third-party AS-SIP phone, choose Device > Phone > Add New
The phone Add list displays the third-party AS-SIP phone as an available choice.
The device configuration fields are the same as those for Cisco phones.

Enable Agent Greeting

The Agent Greeting feature allows an agent to create and update a prerecorded greeting that plays at the
beginning of a call, such as a customer call, before the agent begins the conversation with the caller. The agent
can prerecord a single greeting or multiple greetings, as needed, and create and update the greetings.
When a customer calls, the agent and the caller hear the prerecorded greeting. The agent can remain on mute
until the greeting ends or the agent can answer the call over the greeting.
All codecs supported for the phone are supported for Agent Greeting calls.
For more information, see:
• Cisco Unified Communications Manager Features and Services Guide, "Barge and Privacy" chapter
• Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter
Procedure
Step 1
Select Device > Phone.
Step 2 Locate the IP phone that you want to configure.
Step 3 Scroll to the Device Information Layout pane and set Built In Bridge to On or Default.
Step 4 Select Save.
Step 5
Check the setting of the bridge:
a) Choose System > Service Parameters.
b) Select the appropriate Server and Service.
c) Scroll to the Clusterwide Parameters (Device - Phone) pane and set Builtin Bridge Enable to On.
d) Select Save.
Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Enable Agent Greeting
119