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Cisco 7821 User Manual

For cisco unified communications manager 10.0 (sip)
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Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified
Communications Manager 10.0 (SIP)
First Published: October 25, 2013
Last Modified: September 19, 2014
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Summary of Contents for Cisco 7821

  • Page 1 Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP) First Published: October 25, 2013 Last Modified: September 19, 2014 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
  • Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 3: Table Of Contents

    Connect Footstand Adjust the Handset Rest Basic Operations C H A P T E R 3 Clean the Phone Display Make Calls Predial a Number Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 4 Place a Dedicated Intercom Call Place a Dialable Intercom Call Receive Intercom Call View Phone Information Sign In To the Cisco Unified Communications Self Care Portal Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 5 Edit Phone Number Clear Call History Delete Call Record Voicemail C H A P T E R 6 Voicemail Overview Check for Voice Messages Access Voicemail Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 6 Hand Off a Call from a Mobile Phone to the Desk Phone Hunt Groups Sign In and Out of a Hunt Group Display Queue Statistics cBarge Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 7 Cannot Access Self Care Portal Security Error Message Product Safety and Security C H A P T E R 1 2 Safety and Performance Information Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 8 FCC Receivers and Class B Digital Statement Cisco Product Security Overview Warranty C H A P T E R 1 3 Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP) viii...

  • Page 9: Getting Started

    Additional Information, page 17 Accessibility Features The Cisco IP Phones 7821, 7841, and 7861 provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the accessibility features on these phones, see: http://www.cisco.com/en/US/...
  • Page 10 AC-to-DC power supply (optional). Auxiliary port (optional). AC power wall plug (optional). Handset connection. Network port (10/100 SW) connection. IEEE Analog headset connection (optional). 802.3af power enabled. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 11: Buttons And Hardware

    Getting Started Buttons and Hardware Buttons and Hardware Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 12: Cisco Ip Phone 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Places an active call on hold and resumes the held call. Hold/Resume button Conference button Creates a conference call. Transfer button Transfers a call. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 13: Cisco Ip Phone 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Messages button Autodials your voice messaging system (varies by system). Handset Phone handset. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 14: Phone Screen

    Display softkeys for available features or actions. Cisco IP Phone 7841 Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 15: Cisco Ip Phone 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    AC-to-DC power supply (optional). Auxiliary port (optional). AC power wall plug (optional). Handset connection. Network port (10/100/1000 SW) connection. Analog headset connection (optional). IEEE 802.3af power enabled. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 16: Buttons And Hardware

    Getting Started Buttons and Hardware Buttons and Hardware Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 17: Cisco Ip Phone 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Places an active call on hold and resumes the held call. Hold/Resume button Conference button Creates a conference call. Transfer button Transfers a call. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 18: Cisco Ip Phone 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Messages button Autodials your voice messaging system (varies by system). Handset Phone handset. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 19: Phone Screen

    Display softkeys for available features or actions. Cisco IP Phone 7861 Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 20: Cisco Ip Phone 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    AC-to-DC power supply (optional). Auxiliary port. AC power wall plug (optional). Handset connection. Network port (10/100 SW) connection. IEEE Analog headset connection (optional). 802.3af power enabled. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 21: Buttons And Hardware

    Softkey buttons Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen. Transfer button Transfers a call. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 22: Cisco Ip Phone 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. Keypad Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number). Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 23: Phone Screen

    Softkey labels Display softkeys for available features or actions. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 24: Power Requirements

    Getting Started Power Requirements Power Requirements The following Cisco-approved power adaptors must be used with the Cisco IP Phones 7821, 7841, and 7861: • Phihong Adaptor (PSC18U-480); Rating: 48 VDC 0.38A • Delta Adaptor (EADP-18VB B); Rating: 48 VDC 0.375A...

  • Page 25: Additional Information

    • Connect your Cisco IP phone to your LAN using an Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), your Cisco IP phone can be powered through the LAN port.

  • Page 26: Cisco Ip Phone 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Getting Started Additional Information Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 27: Phone Setup

    If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 28: Cisco Ip Phone 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Step 5 Return the handset to the handset rest. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 29: Basic Operations

    Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders on the Caution phone because they can contaminate phone components and cause failures. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 30: Make Calls

    Your administrator can configure your phone so that the speakerphone is disabled. If the speakerphone is disabled, the softkeys are dimmed or blank. Procedure Step 1 Press Speakerphone Step 2 Enter a number. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 31: Place A Call Using A Headset

    The plus (+) sign displays as the first digit in the phone number. The corresponding tone stops to indicate that the * has changed to a + sign. Step 2 Dial the number. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 32: Redial A Number

    If the call rings, press Answer to connect to the call. Answer Call Using Group PickUp and Group PickUp Number Procedure Step 1 Perform one of the following actions: Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 33: Automatically Answer Calls

    Incoming calls are autoanswered with the headset when the following conditions apply: • Auto Answer with Headset is enabled by your system administrator. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 34: Respond To Call Waiting Notification

    • Press the line button to answer an incoming call (in case of one incoming call) or to list all incoming calls (in case of more than one incoming call). Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 35: Manage Calls

    (DN). Step 4 Press Fwd Off to cancel call forwarding. You can set up conditional call forwarding in the Self Care Portal. Note Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 36: Transfer A Call To Another Number

    While on a call, connect to the transfer recipient. Step 2 To return to the original call, press Swap. You can consult privately with each person before you complete the transfer. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 37: Mute Phone

    Put a Call on Hold by Answering a New Call If you are already on a call and receive a new call, answering the new call puts the first call on hold automatically. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 38: Setup Call Back Notification

    Press Callback while listening to the busy tone or ring sound. Step 2 Press Cancel to deactivate the call back. Step 3 Press Exit to activate the call back. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 39: Call Park

    If you do not retrieve the call within the time that your system administrator has set, you receive an alert tone. At that time, you can: • Press Resume to resume the call on your phone. • Retrieve the call from another phone. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 40: Manage Intercom Calls

    Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active call, that call is placed on hold. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 41: View Phone Information

    Phone Information allows you to view the following model information for your phone: • Model Number • MAC Address • Active Load ID • IP Address • Active Server • Stand-by-Server Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 42: Sign In To The Cisco Unified Communications Self Care Portal

    Before you can access any of your options, such as Speed Dial or Personal Address Book, you must sign in. When you are finished using portal, you must sign out. In some cases, you can access the Cisco Unified Communications Self Care Portal without having to sign in. For more information, contact your system administrator.

  • Page 43: Contacts

    Enter the search criteria information, press Submit, and select a contact. Step 5 Perform one of the following actions: • Press Dial. • Press Details to check the user details. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 44: Search And Dial While On Call

    The personal directory contains a list of your personal contacts. You can assign fast-dial codes to your personal directory entries for fast-dialing. You can set up your personal directory from your phone or from the Cisco Unified Communications Self Care Portal. Use your phone to assign fast-dial codes to the directory entries. For more information, see the...

  • Page 45: Add Personal Directory Entry

    Step 1 Sign in to Personal Directory and search for an entry. Step 2 Select the entry. Step 3 Press Edit. Step 4 Press Delete. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 46: Sign In And Out Of Personal Directory

    Sign in to Personal Directory. Step 3 Select Personal Address Book. Step 4 Select one or all of the following: • Last Name • First Name Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 47: Fast-Dial Codes With Personal Directory

    Select Personal Fast Dials and scroll to a fast-dial code. To get more fast-dial codes, press Note Next. Step 4 Select the required fast-dial code and press Dial. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 48: Delete Fast-Dial Code

    Step 5 Select the index and press Remove. Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco IP Phone to directory contacts by selecting items in a web browser. For more information, contact your system administrator. Use Cisco WebDialer with Another Online Corporate Directory...

  • Page 49: Sign Out Of Cisco Webdialer

    15 seconds. Sign Out of Cisco WebDialer Procedure Step 1 Access the Make Call or Hang Up window. Step 2 Select Sign Out. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 50: Cisco Ip Phone 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Contacts Sign Out of Cisco WebDialer Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 51: Call History Overview

    All Call History items display in order by time (latest to oldest). You can also dial a number directly from the Call History list. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 52: View Call History

    Select the required phone line and view the individual calls for that line and press Missed Calls. Step 3 Press Exit to return to the Applications screen. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 53: Dial From Call History

    Press >> to move the cursor to the right and press << to move the cursor to the Note left. Step 4 Press Edit to edit the number. Step 5 Press Return to return to the Call History list. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 54: Clear Call History

    Press Delete to delete an individual call record or all calls in a group. Step 4 Press Delete to delete the record. Step 5 Press Exit to return to the Applications screen. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 55: Voicemail

    The stutter tone is line-specific and you hear it only when using the line that has new voice messages. You can set up audible message waiting tones using the Self Care Portal. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 56: Access Voicemail

    To listen to voice messages, do one of the following: • Press Messages • Press the line button and then, Voicemail Step 2 Follow the prompts to listen to your voice message. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 57: Conference

    Swap softkey to toggle between calls and allowing you to speak privately with each party. As the conference host, you can remove individual participants from the conference. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 58: Calling Features

    Call a new conference participant, but do not add the participant to the conference. Step 2 Press Swap to toggle between the participant and the conference. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 59: Meet Me Conference

    When you are ready to start the meeting, lift the handset to get a dial tone and press Meet Me. Step 4 Dial the Meet Me phone number. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 60: Speed Dial

    • A speed-dial label is required for speed dials with FAC and DTMF digits. • Only one comma is allowed between FAC and CMC digits in the string. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 61: Place Call Using Speed-Dial Codes

    To place a call using speed-dial while off-hook, perform these steps: a) Lift the handset and press Speed Dial. b) Enter the speed-dial code and press Speed Dial again to complete the call. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 62: Multilevel Precedence And Preemption

    Higher-priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority Note level of the call is normal. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 63: Make Priority Call With Login Required

    Selects the desired priority level for the call. Step 4 Enter the destination number. You hear the precedence ringback tone and the precedence level icon displays on the screen. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 64: Do Not Disturb

    Line status indicators show the state of a line. Icon Indicator Line is in use. Line is idle. Line is ringing. (Only for Call Pickup.) Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 65: Malicious Call Identification

    When the silent notification message is sent, your phone provides both a visual and audible confirmation. Cisco Extension Mobility Cisco Extension Mobility allows you to temporarily configure a Cisco IP Phone as your own. After you sign in to Cisco Extension Mobility, the phone displays the message Resetting and then Registering. The reset enables the phone to adopt your user profile, including your phone lines, features, established services, and web-based settings.

  • Page 66: Enable Extension Mobility

    Mobile Connect allows you to use your mobile phone to handle calls that are associated with your desk phone number. When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.

  • Page 67: Enable Mobile Connect

    You cannot use the same phone line for any other calls, but if your desk phone supports multiple Note lines, you can use another line to make or receive calls. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 68: Hunt Groups

    Signing out of a hunt group does not prevent direct calls from ringing your phone. Procedure Step 1 Press Hunt Group to sign in. Visual confirmation displays briefly. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 69: Cbarge

    Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco IP Phone as your own. After you sign in to EM, the phone displays the message Resetting please wait and then Registering. The reset enables the phone to adopt your user profile, including your phone lines, features, established services, and web-based settings.

  • Page 70: Enable Extension Mobility

    To sign out, press Applications Step 6 Select Services. Step 7 Select EM Service (name can vary). Step 8 When prompted to sign out, press Yes. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 71: Advanced Operations

    • Survivable Remote Site Telephony Overview, page 67 Call Functions This section provides information about some of the advanced call functions that are available on Cisco IP Phones. Agent Greeting Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before you begin the conversation with the caller.

  • Page 72: Client Matter Code

    You will hear these secure or nonsecure indication tones only on protected phones. If the overall call status changes during the call, the protected phone plays the appropriate tone. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 73: Shared Lines

    This table provides information about some of the features that are available on dedicated feature buttons, and some of the features that your system administrator sets up either on programmable feature buttons or softkeys. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 74: Conference

    Directed Call Park Divert Do Not Disturb (DND) Group Pickup Hold Hunt Groups Intercom Malicious Call Identification (MCID) Meet Me Mobile Connect Mute Other Pickup Privacy Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 75: Survivable Remote Site Telephony Overview

    Feature Supported Notes New Call End Call Redial Answer Hold Resume Conference Conference to Active Calls (Join) The Active Calls softkey is not displayed. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 76: Cisco Ip Phone 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Enhanced Message Waiting Message count badges do not Indication appear on the phone screen. Only the Message Waiting icon is displayed. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 77: Cisco Ip Phone 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    The softkey causes no action. Mobility The softkey causes no action. Privacy The softkey causes no action. Call Back The Call Back softkey is not displayed. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 78: Cisco Ip Phone 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Advanced Operations Survivable Remote Site Telephony Overview Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 79: Preferences

    If your system administrator has set the Headset Sidetone Controls feature for your phone, you can specify the volume of your headset from your phone. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 80: Change Ringtone

    Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message-waiting indicators, voice-message indicators, ring patterns, and other line-specific settings. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 81: Phone Services

    Contacts For information on Cisco Unified Communications Self Care Portal, see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_ user_guide_list.html. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 82: Cisco Ip Phone 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Preferences Phone Services Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 83: Frequently Asked Questions

    Many of the phone screen icons are applicable only to the Cisco IP Phone 7841. Can I use the second line on my Cisco IP Phone 7821 as a feature button? Yes. If you do not require two phone lines, your system administrator can set up a feature on your second line.

  • Page 84: Cisco Ip Phone 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Frequently Asked Questions Frequently Asked Questions Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 85: Troubleshooting

    You hear a busy tone after you dial into a Meet Me conference. Possible Cause The conference host has not yet joined the conference. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 86: Cannot Sign In To Personal Directory

    No Caller ID on Remote Hold Problem You have a shared line on your Cisco IP Phone 7821 and cannot see the caller ID when the remote line is on hold. This is applicable to the Cisco IP Phone 7821 only.

  • Page 87: Security Error Message

    Problem Your phone displays Security Error. Cause Your phone firmware has identified an internal error. Solution If the message persists, contact your system administrator. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 88: Cisco Ip Phone 7821, 7841, And 7861 User Guide For Cisco Unified Communications Manager 10.0 (Sip

    Troubleshooting Security Error Message Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 89: Product Safety And Security

    Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: •...

  • Page 90: Bluetooth Wireless Headset Performance

    Power Information Connect your Cisco IP phone to your LAN using a CAT 5e Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), your Cisco IP phone can be powered through the LAN port.

  • Page 91: Fcc Receivers And Class B Digital Statement

    If you are unable to comply with U.S. and local laws, return this product immediately. Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/index.php/ regulations/export-administration-regulations-ear. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 92 Product Safety and Security Cisco Product Security Overview Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 93: Warranty

    Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 94 Warranty Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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