Cisco 7821 Administration Manual page 107

Cisco Unified Communications Manager Administration also provides several service parameters that
Note
you can use to configure various telephony functions. For more information on accessing and configuring
service parameters, see the Cisco Unified Communications Manager Administration Guide.
For more information on the functions of a service, select the name of the parameter or the question mark
(?) help button in the Service Parameter Configuration window.
Feature
Abbreviated Dialing
Agent Greeting
Any Call Pickup
Assisted Directed Call Park
Audible Message Waiting Indicator
(AMWI)
Description and more information
Allows users to speed dial a phone number by entering an assigned index code (1-99) on the
phone keypad.
You can use Abbreviated Dialing while on-hook or
Note
off-hook.
Users assign index codes from the Self Care Portal.
See:
• Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone
setup"
• Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"
Allows an agent to create and update a prerecorded greeting that plays at the beginning of a
customer call, before the agent begins the conversation with the caller. The agent can prerecord
a single greeting or multiple ones as needed.
See Enable Agent Greeting, on page
Allows users to pick up a call on any line in their call pickup group, regardless of how the
call was routed to the phone.
See the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup
Configuration" chapter.
Enables users to park a call by pressing only one button using the Direct Park feature.
Administrators must configure a Busy Lamp Field (BLF) Assisted Directed Call Park button.
When users press an idle BLF Assisted Directed Call Park button for an active call, the active
call is parked at the Direct Park slot associated with the Assisted Directed Call Park button.
See the Cisco Unified Communications Manager Features and Services Guide, "Assisted
Directed Call Park" chapter.
A stutter tone from the handset, headset, or speakerphone indicates that a user has one or
more new voice messages on a line.
Note The stutter tone is line-specific. You hear it only when using the line with the waiting
messages.
See the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"
chapter.
Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Telephony Features for Cisco IP Phone
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