Switch To Active Applications; Close Active Applications; Call Functions; Agent Greeting - Cisco 8811 User Manual

Switch to Active Applications

Switch to Active Applications
Procedure
Step 1
Press Applications
Step 2
Use the Navigation cluster and Select button to scroll and select Running Applications.
Step 3 Choose a running application and press Switch To to open and use the selected application.
Step 4 Press Exit to close the application.

Close Active Applications

Procedure
Step 1
Press Applications
Step 2 Use the Navigation cluster and Select button to scroll and select Running Applications.
Step 3 Select a running application and press Close App to close the application. Choose one of the following actions
in the alert pop up:
• Press Close to close the application without saving the changes.
• Press Cancel to cancel the close application operations.
Step 4 Press Exit to return back to the Applications screen.

Call Functions

This section provides information about some of the advanced call functions that are available on Cisco IP
Phones.

Agent Greeting

Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call,
such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting
or multiple greetings as needed.
When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting
ends or answer the call over the greeting.
For more information, contact your system administrator.
Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager
10.5
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Advanced Operations