Cisco 7821 - Two-Line IP Phone Quick Reference

Overview

1. Handset light strip – Indicates an incoming call (flashing red) or voicemail message (solid red).
2. Phone screen – Displays status, feature and call information.
3. Programmable Line and Feature buttons
   Solid green: Active call.
   Flashing green: Held call.
   Flashing amber: Incoming call.
   Solid red: Shared line in use.
4. Softkey buttons – Engages the associated feature in the display.
5. Navigation pad and Select button – Like a cursor, used to scroll through menus and highlight active calls and features.
   While on-hook, pressing the up option displays your Recent call list and pressing the down option displays your programmed Speed Dials.
6. Hold – Places a call on hold and retrieves a held call.
7. Conference – Initiates a conference call.
8. Transfer – Initiates a call transfer.
9. Speakerphone – Activates (solid green) and deactivates the speakerphone.
10. Headset – Activates (solid green) and deactivates the user-provided headset.
11. Mute – Deactivates (solid red) and reactivates the microphone.
12. Keypad – Allows you to dial phone numbers, enter letter and select menu items that are numerically numbered.
13. Volume – Adjusts the phone's ringer volume while on-hook and the handset, speakerphone and headset volumes while off-hook.
14. Contacts – Personal and Corporate Directory look-up access.
15. Applications – Recents (view by All calls or Missed), Preferences (program Ringtone, Contrast, Headset sidetone, and Backlight), Accessories (configure analog headset), and Extension Mobility (only if configured).
16. Messages – Auto-dial access to voicemail.
17. Handset – Phone Handset.

PLACING CALLS

To place a call:

• Lift the handset or
  Press the Speaker button or
  Press the Headset button or
  Press the New Call softkey or
  Press a line button
• Dial the number

To place a second call on the same line:

• Press the Hold button
• Press the New Call softkey
• Dial the number

To call an extension number:

• Dial the 5-digit extension number

To call the Receptionist:

• Dial 0

To call an external telephone number:

• Dial 9 + 1 + telephone number

To call Emergency Services:

• Dial 911 or 9 + 911

To redial the last number called:

• Press the Redial softkey

To place a speed dial call:

• While on-hook, enter the speed dial code
• Press the SpeedDial softkey

ANSWERING CALLS

To answer an incoming call:

• Lift the handset or
  Press the Speaker button or
  Press the Headset button or
  Press the Answer softkey or
  Press the flashing line button

To answer a second incoming call:

• Press the flashing line button

To answer a call on a shared line:

• Press the flashing line button

CALL PICK UP

To answer a ringing call on a call pickup group members phone:

• Go off-hook
• Press the PickUp softkey

SINGLE NUMBER REACH (SNR)

To activate/deactivate SNR from your desk phone: Ÿ

• Press the Mobility softkey
• Press the Select softkey to Enable/Disable Mobile Connect

To switch from your desk to your remote phone: Ÿ

• Press the Mobility softkey
• ŸPress the Select softkey to Send call to Mobile Phone
• ŸAnswer your remote phone

To switch from your remote phone to your desk phone:

• Hang up the call on your remote phone
• Press the line button your desk phone

To immediately forward a ringing call to voicemail: Ÿ

• Press the Decline softkey

To end a call:

• Replace the handset or
  Press the Speaker button or
  Press the Headset button or
  Press the End Call softkey

To place a call on hold:

• Press the Hold button

To retrieve a held call:

• Press the Hold button or
  Press the Resume softkey or
  Press the flashing line button

To toggle between two held calls on the same line: Ÿ

• Press the flashing line button

To toggle between three or more held calls on the same line: Ÿ

• Press the flashing line button
• Navigate to the held call
• Press the Resume softkey

To toggle between held calls on shared lines:

• Press the flashing line button

To transfer a call:

• Press the Transfer button
• Dial the extension number or
  9 + 1 + telephone number*
• Option: Announce the caller
• Press the Transfer button or
  Transfer softkey or hang up

If no answer or the line is busy: Ÿ

• Press the Cancel softkey
• Press the Resume softkey or
  Press the flashing line button

To toggle between calls:

• Press the Swap softkey

To transfer two calls on the same line to one another:

• While connected to an active call, press the Transfer button
• Press the flashing line button
• Press the Yes softkey to confirm and complete the transfer

To transfer a call to a subscriber's voice mailbox: Ÿ

• Press the Transfer button
• Dial * + the voice mailbox number Ÿ
• Press the Transfer button or
  Transfer softkey or hang up

To put a call on hold at one phone and retrieve it at another: Ÿ

• Press the Park softkey
  Note: Displayed park number: 8000X Ÿ
• Hang up

To retrieve a parked call: Ÿ

• Dial the park number: 8000X

To immediately forward all your incoming calls to another number:

• While on-hook, press the Fwd All softkey
• Dial the extension number or 9 + 1 + telephone number or
  Press the Messages button

To deactivate call forwarding:

• Press the Fwd Off softkey

DO NOT DISTURB

To disable/re-enable the ringer for all incoming calls:

• While on-hook, press the DND softkey

To place up to a 16-way conference call:

• While connected to an active call, press the Conference button
• Dial the next participant
• Option: Announce the conference
• Press the Conference button or Conference softkey

To add additional participants: Ÿ

• Repeat the above steps

To add an incoming caller to an existing call or conference:

• While connected to the incoming call, press the Conference button
• Press the flashing line button
• Press the Yes softkey to confirm and complete the conference

To view conference participants: Ÿ

• Press the Details softkey

To remove a participant:

• Navigate to the participant to remove
• Press the Remove softkey

To dial into the 16-way conference service:

• Dial: (978) 619-5660 Ÿ
• Enter a meeting number:
  (Host's 5-digit extension) + #
• If you are the host, enter your
  PIN: ___________, if not, press #

If not the host:

• Enter the Attendee access code: (default: 1 2 3 4 5) + #
  Note: If the host has not yet arrived, you will be placed in the waiting room.

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