Cisco 7821 Administration Manual page 119

Feature
Monitoring and Recording
Multilevel Precedence and
Preemption
Multiple Calls Per Line Appearance
Music On Hold
Mute
No Alert Name
Onhook Dialing
Other Group Pickup
Description and more information
Allows a supervisor to silently monitor an active call. The supervisor cannot be heard by
either party on the call. The user might hear a monitoring audible alert tone during a call when
it is being monitored.
When a call is secured, the security status of the call is displayed as a lock icon on Cisco IP
Phones. The connected parties might also hear an audible alert tone that indicates the call is
secured and is being monitored.
Note When an active call is being monitored or recorded, the use can receive or place
intercom calls; however, if the user place an intercom call, the active call will be put
on hold, which causes the recording session to terminate and the monitoring session
to suspend. To resume the monitoring session, the party whose call is being monitored
must resume the call.
See the Cisco Unified Communications Manager Features and Services Guide, "Monitoring
and Recording" chapter.
Enables the user to make and receive urgent or critical calls in some specialized environment
such as military or government offices.
See Set Up AS-SIP, on page
Each line can support multiple calls. By default, the phone supports two active calls per line,
and a maximum of six active calls per line. Only one call can be connected at any time; other
calls are automatically placed on hold.
The system allows you to configure maximum calls/busy trigger not more than 6/6. Any
configuration more than 6/6 is not officially supported.
See the Cisco Unified Communications Manager Administration Guide, "Directory Number
Configuration" chapter.
Plays music while callers are on hold.
See the Cisco Unified Communications Manager Features and Services Guide, "Music On
Hold" chapter.
Mutes the handset or headset microphone.
Makes it easier for end users to identify transferred calls by displaying the original caller's
phone number. The call appears as an Alert Call followed by the caller's telephone number.
Allows a user to dial a number without going off hook. The user can then either pick up the
handset or press Dial.
Allows a user to answer a call ringing on a phone in another group that is associated with the
user's group.
Se the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup"
chapter.
Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
Telephony Features for Cisco IP Phone
117.
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