Set Up Do Not Disturb; Set Up Monitoring And Recording - Cisco 7821 Administration Manual

Set Up Do Not Disturb

Set Up Do Not Disturb
When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or
visual notifications of any type occur.
You can configure the phone with a phone-button template with DND as one of the selected features.
For more information, see "Do Not Disturb" chapter in the Cisco Unified Communications Manager Features
and Services Guide.
Procedure
Step 1 Using Cisco Unified Communications Manager Administration, select Device > Phone
Step 2
Locate the phone to be configured.
Step 3 Set the following parameters.
• Do Not Disturb: This check box allows you to enable DND on the phone.
• DND Incoming Call Alert: Choose the type of alert, if any, to play on a phone for incoming calls when
• BLF Status Depicts DN: Enables DND status to override busy/idle state.
Step 4 Select Save.

Set Up Monitoring and Recording

The Monitoring and Recording feature allows a supervisor to monitor an active call silently. Neither party on
the call can hear the supervisor. The user may receive an audible alert during a call when it is being monitored.
When a call is secure, a lock icon displays. Callers may also receive an audible alert to indicate that the call
is being monitored. The connected parties may also receive an audible alert that indicates that the call is secure
and is being monitored.
When an active call is being monitored or recorded, the user can receive or place intercom calls; however, if
the user places an intercom call, the active call is put on hold. This action causes the recording session to
terminate and the monitoring session to suspend. To resume the monitoring session, the person being monitored
must resume the call.
For more information, see the "Monitoring and Recording" chapter in the Cisco Unified Communications
Manager Features and Services Guide.
The following procedure adds a user to the standard monitoring user groups.
Before You Begin
The Cisco Unified Communications Manager must be configured to support Monitoring and Recording.
Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0
(SIP)
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DND is active.
This parameter is located on both the Common Phone Profile window and the Phone
Note
configuration window. The Phone configuration window value takes precedence.