Calling Features; Agent Greeting; Auto Answer; Auto Answer With Your Speakerphone - Cisco 6901 User Giude

Calling Features

Agent Greeting

The Agent Greeting feature allows an agent to create and update a prerecorded greeting that plays at
the beginning of a call, such as a customer call, before the agent begins the conversation with the caller.
The agent can prerecord a single greeting or multiple ones as needed.
When a customer calls, both the customer and the agent hear the prerecorded greeting. The agent can
remain on mute until the greeting ends or answer the call over the greeting.
For more information, see your system administrator.

Auto Answer

(Cisco Unified IP Phone 6911 only)
Auto Answer prompts your phone to automatically answer incoming calls after one ring.
Your system administrator sets up Auto Answer to work with your speakerphone.

Auto Answer with Your Speakerphone

Keep the handset in the cradle to auto answer with your speakerphone. Otherwise, calls ring normally
and you must manually answer them.

Auto Barge

Auto barge, if configured, allows you to barge into a shared line call automatically.
For example, in a shared line scenario, when you go off hook and a call remote is already in use, you
can barge into the call automatically.

Call Forward All

Call Forward All allows you to forward calls on your phone to another number.
Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 17