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Cisco 7821 Administration Manual

For cisco unified communications manager 10.0 (sip)
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Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco
Unified Communications Manager 10.0 (SIP)
First Published: October 25, 2013
Last Modified: September 19, 2014
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Summary of Contents for Cisco 7821

  • Page 1 Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) First Published: October 25, 2013 Last Modified: September 19, 2014 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
  • Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
  • Page 3 Computer Port Connector Phone Power Requirements Power Outage Power Reduction Supported Network Protocols VLAN Interaction Cisco Unified Communications Manager Interaction Cisco Unified Communications Manager Express Interaction Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 4: Table Of Contents

    Set PC Port Configuration Field Set DHCP Enabled Field Set IP Address Field Set Subnet Mask Field Set Default Router Field Set DNS Server Fields Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 5 Cisco IP Phone Accessories Overview Connect Footstand Headsets Audio Quality Analog Headsets Enable Wideband on Analog Headsets Enable Wideband Codec on Analog Headsets Wired Headsets Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 6 C H A P T E R 1 0 Cisco IP Phone User Support Telephony Features for Cisco IP Phone Feature Buttons and Softkeys Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 7 Phone Button Templates Modify Phone Button Template Set Up PAB or Speed Dial as IP Phone Service Modify Phone Button Template for PAB or Fast Dial Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 8 Access Web Page for Phone Device Information Network Setup Network Statistics Ethernet Information Web Page Access Area and Network Area Web Pages Device Logs Streaming Statistics Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) viii...
  • Page 9 ITL File Authenticates but Other Configuration Files Do Not Authenticate TFTP Authorization Fails Phone Does Not Register Signed Configuration Files Are Not Requested 802.1X Authentication Problems Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 10 Cisco IP Phone Cleaning International User Support C H A P T E R 1 5 Unified Communications Manager Endpoints Locale Installer International Call Logging Support Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 11 Network engineers, system administrators, and telecom engineers should review this guide to learn the steps that are required to set up Cisco IP phones. The tasks described in this document involve configuring network settings that are not intended for phone users. The tasks in this manual require a familiarity with Cisco Unified Communications Manager.
  • Page 12 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 13: Related Documentation

    The RSS feeds are a free service and Cisco currently supports RSS Version 2.0. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) xiii...

  • Page 14: Cisco Product Security Overview

    If you are unable to comply with U.S. and local laws, return this product immediately. Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/ policiesandregulations/ear/index.htm. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 15 P A R T About the Cisco IP Phone • Technical Details, page 3 • Cisco IP Phone Hardware, page 17...

  • Page 17: Technical Details

    Cisco Unified Communications Manager Express Interaction, page 13 • External Devices, page 14 Physical and Operating Environment Specifications The following table shows the physical and operating environment specifications for the Cisco IP Phone 7821, 7841, and 7861. Table 1: Physical and Operating Specifications Specification...

  • Page 18: Cable Specifications

    Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the LAN 10/100BaseT connection (on Cisco IP Phones 7821 and 7861) and the LAN 1000BaseT connection (on the Cisco IP Phone 7841). • RJ-45 jack for a second 10/100BaseT compliant connection (on Cisco IP Phones 7821 and 7861) and the LAN 1000BaseT connection (on the Cisco IP Phone 7841).

  • Page 19: Network And Computer Port Pinouts

    • The network port is the 10/100 SW port (The Cisco IP Phone 7841 has a 10/100/1000 SW network port). • The computer (access) port is the 10/100 PC port (The Cisco IP Phone 7841 has a 10/100/1000 PC computer port).
  • Page 20 D respectively. Phone Power Requirements The Cisco IP Phone 7821, 7841, and 7861 can be powered with external power or with Power over Ethernet (PoE). A separate power supply provides external power. The switch can provide PoE through the phone Ethernet cable.

  • Page 21: Power Outage

    Service or Emergency Calling Service dialing. Power Reduction You can reduce the amount of energy that the Cisco IP Phone consumes by using Power Save or EnergyWise (Power Save Plus) mode. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 22 Supported Network Protocols Cisco IP Phones support several industry-standard and Cisco network protocols required for voice communication. The following table provides an overview of the network protocols that the Cisco IP Phone 7821, 7841, and 7861 support. Table 5: Supported Network Protocols on the Cisco IP Phone...
  • Page 23 IP phones can be HTTPS clients; A lock icon is displayed to the user Note they cannot be HTTPS servers. if the connection to the service is via HTTPS. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 24 The Cisco IP Phone supports LLDP Protocol (LLDP) discovery protocol (similar to CDP) that on the PC port. is supported on some Cisco and third-party devices. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 25 Protocol (RTP) Audio/Video Profile and encryption. ensures the integrity of RTP and Real-Time Control Protocol (RTCP) packets providing authentication, integrity, and encryption of media packets between two endpoints. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 26 Verify Phone Startup, on page 43 VLAN Interaction The Cisco IP Phone contains an internal Ethernet switch, enabling forwarding of packets to the phone, and to the computer (access) port and the network port on the back of the phone.
  • Page 27 Manager Administration Guide. Note If the Cisco IP Phone model that you want to configure does not appear in the Phone Type drop-down list in Cisco Unified Communications Manager Administration, install the latest support patch for your version of Cisco Unified Communications Manager from Cisco.com.

  • Page 28: External Devices

    Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: •...
  • Page 29 External Devices In European Union countries, use only external speakers, microphones, and headsets that are fully compliant Caution with the EMC Directive [89/336/EC]. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 30 External Devices Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 31: Cisco Ip Phone Hardware

    G.711 mu-law, G.722, G.729a, G.729ab, and iLBC codecs, and decode G.711 a-law, G.711 mu-law, G.722, G.729, G.729a, G.729b, G.729ab, and iLBC codecs. Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco IP Phone might cause Caution interference.

  • Page 32: Cisco Ip Phone 7821

    DC adaptor port (DC48V) (optional). Access port (10/100 PC) connection. AC-to-DC power supply (optional). Auxiliary port (optional). AC power wall plug (optional). Handset connection. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 33: Buttons And Hardware

    Analog headset connection (optional). 802.3af power enabled. Buttons and Hardware Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 34 Places an active call on hold and resumes the held call. Hold/Resume button Conference button Creates a conference call. Transfer button Transfers a call. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 35 Messages button Autodials your voice messaging system (varies by system). Handset Phone handset. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 36: Cisco Ip Phone 7841

    DC adaptor port (DC48V) (optional). Access port (10/100/1000 PC) connection. AC-to-DC power supply (optional). Auxiliary port (optional). AC power wall plug (optional). Handset connection. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 37: Buttons And Hardware

    Analog headset connection (optional). IEEE 802.3af power enabled. Buttons and Hardware Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 38 Places an active call on hold and resumes the held call. Hold/Resume button Conference button Creates a conference call. Transfer button Transfers a call. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 39 Messages button Autodials your voice messaging system (varies by system). Handset Phone handset. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 40: Cisco Ip Phone 7861

    AC-to-DC power supply (optional). Auxiliary port. AC power wall plug (optional). Handset connection. Network port (10/100 SW) connection. IEEE Analog headset connection (optional). 802.3af power enabled. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 41: Buttons And Hardware

    Softkey buttons Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen. Transfer button Transfers a call. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 42 Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. Keypad Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number). Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 43: Terminology Differences

    Phone handset. Terminology Differences The following table highlights some of the differences in terminology found in the Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager (SIP), the Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager (SIP), and the Cisco Unified Communications Administration Guide.
  • Page 44 Terminology Differences User Guide Administration Guides Voicemail System Voice Messaging System Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 45: Part I I Cisco Ip Phone Installation

    P A R T Cisco IP Phone Installation • Cisco IP Phone Installation, page 33 • Cisco Unified Communications Manager Phone Setup, page 45 • Self Care Portal Management, page 57...

  • Page 47: Cisco Ip Phone Installation

    The phone displays the date and time from Cisco Unified Communications Manager. The time displayed Note on the phone can differ from the Cisco Unified Communications Manager time by up to 10 seconds. Procedure Step 1 Configure a VoIP Network to meet the following requirements: •...

  • Page 48: Enable Autoregistration For Phone

    Communications Manager Administration to ensure that Cisco Unified Communications Manager is set up properly to manage the phone and to properly route and process calls. Before you install the Cisco IP Phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database.

  • Page 49: Install Cisco Ip Phone

    Step 2 Connect the handset to the handset port. The wideband-capable handset is designed especially for use with a Cisco IP Phone. The handset includes a light strip that indicates incoming calls and waiting voice messages. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 50: Set Up Phone From Setup Menus

    Connect a straight-through Ethernet cable from the switch to the network port labeled 10/100 SW on the Cisco IP Phone (10/100/1000 SW on Cisco IP Phone 7841). Each Cisco IP Phone ships with one Ethernet cable in the box. Use Category 3, 5, or 5e cabling for 10 Mbps connections; Category 5 or 5e for 100 Mbps connections;...
  • Page 51 • Use the keypad on the phone to enter the number that corresponds to the menu. Step 7 To display a submenu, repeat step 5. Step 8 To exit a menu, press Exit or the back arrow . Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 52: Apply Phone Password

    The Cisco IP Phone provides several methods to reset or restore option settings, if necessary. Note Related Topics Apply Phone Password, on page 38 Basic Reset, on page 195 Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 53: Configure Network Settings

    Step 2 Scroll to the Domain Name option, press Select, and enter a new domain name. Step 3 Press Apply. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 54: Set Admin Vlan Id Field

    Step 1 Scroll to the PC Port Setup option and press Select. Step 2 Scroll to the setting that you want and press Select. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 55: Set Dhcp Enabled Field

    Press Back, scroll to the appropriate Default Router option, press Select, and enter a new router IP address. Step 3 Press Apply to apply the changes or Revert to discard the changes . Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 56: Set Dns Server Fields

    Scroll to the TFTP Server 1 option, press Select, and enter a new TFTP server IP address. Step 3 Press Apply then press Save. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 57: Set Tftp Server 2 Field

    Cisco IP Phone Does Not Go Through Normal Startup Process, on page 177 Configure Phone Services for Users You can give users access to Cisco IP Phone Services on the IP phone. You can also assign a button to different phone services. The IP phone manages each service as a separate application.
  • Page 58 In Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Services Step 2 Verify that your users can access the Cisco Unified Communications Self Care Portal, from which they can select and subscribe to configured services. Self Care Portal Management, on page 57 for a summary of the information that you must provide to end users.

  • Page 59: Cisco Unified Communications Manager Phone Setup

    Associate Phones with Users , page 54 • Surviveable Remote Site Telephony, page 54 Determine Phone MAC Address To add phones to the Cisco Unified Communications Manager, you must determine the MAC address of a Cisco IP Phone. Procedure Perform one of the following actions: •...
  • Page 60 Define the Common Phone Profile. Select Device > Device settings > Common Phone Profile. Common phone profiles provide data that the Cisco TFTP server requires, as well as common phone settings, such as Do Not Disturb and feature control options. For more information, see the “Common phone profile setup”...
  • Page 61 From the Calling Search Space drop-down list, choose the appropriate calling search space. The value that you choose applies to all devices that are using this directory number. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 62 For example, you may want to add the user to a group that is defined as a Standard CCM End User Group. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 63 In the Association Information area, click Add a new SD. c) Set up the speed dial information. d) Select Save. Step 14 Configure Cisco IP Phone services and assign services. Select Device > Device Settings > Phone Services. Provides IP Phone services to the phone. Note Users can add or change services on their phones using the Cisco Unified Communications Self Care Portal.

  • Page 64: Phone Addition Methods

    Communications Manager Administration Guide. Phone Addition Methods After you install the Cisco IP Phone, you can choose one of the following options to add phones to the Cisco Unified Communications Manager database. • Add phones individually using the Cisco Unified Communications Manager Administration •...

  • Page 65: Add Phones Using Bat Phone Template

    • Create a personal directory. • Set up speed dial and call forwarding numbers. • Subscribe to services that are accessible from a Cisco IP Phone. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 66: Add A User From An External Ldap Directory

    Cisco Unified Communications Manager Administration Guide. Add a User from an External LDAP Directory If you added a user to an LDAP Directory (a non-Cisco Unified Communications Server directory), you can immediately synchronize the LDAP directory to the Cisco Unified Communications Manager on which you are adding the user and the user phone.

  • Page 67: Add User To End User Group

    Step 3 Click Save. Add User to End User Group To add a user to the Cisco Unified Communications Manager Standard End User group, perform these steps: Procedure Step 1 From Cisco Unified Communications Manager Administration, choose User Management > User Groups.

  • Page 68: Associate Phones With Users

    The following table describes the availability of features during failover. Table 7: SRST feature support Feature Supported Notes New Call End Call Redial Answer Hold Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 69 Communications Manager after failover. Speed Dial To Voicemail (iDivert) The iDivert softkey does not display. Line Filters Partial Lines are supported but cannot be shared. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 70 The softkey causes no action. Mobility The softkey causes no action. Privacy The softkey causes no action. Call Back The Call Back softkey does not display. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 71: Self Care Portal Management

    Self Care Portal. Before a user can access the Cisco Unified Communications Self Care Portal, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager End User group.

  • Page 72: Set Up Access To Self Care Portal

    In the Self Care Portal area, set the Self Care Portal Default Server field. Step 3 Enable or disable the parameters that the users can access in the portal. Step 4 Select Save. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 73: Hardware And Accessory Installation

    P A R T Hardware and Accessory Installation • Cisco IP Phone Accessories, page 61 • Wall Mounts , page 67...

  • Page 75: Cisco Ip Phone Accessories

    External Speakers External Connect Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 76: Headsets

    (cell) phones and two-way radios, some audio noise or echo may still occur. Either the remote party or both the remote party and the Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds; for example, electric lights, electric motors, or large PC monitors.

  • Page 77: Analog Headsets

    Analog headsets are supported on the Cisco IP Phone 7821, 7841, and 7861. However, the Cisco IP Phone 7821, 7841, and 7861 cannot detect when an analog headset is plugged in. For this reason, the analog headset displays by default in the Accessories window on the phone screen.

  • Page 78: Wired Headsets

    Wired Headsets You can use the wired headset with all of the features on the Cisco IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the earpiece volume and to mute the speech path from the headset microphone.

  • Page 79: Wireless Headset

    Headsets Wireless Headset The Cisco IP Phone 7821, 7841, and 7861 support a wireless analog headset. To use a wireless headset, users connect a base station to the auxiliary port. The base station communicates with the wireless headset. The Electronic Hookswitch feature enables users to remotely control basic IP phone functionality from the wireless headset.
  • Page 80 Headsets Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 81: Wall Mounts

    • One wall bracket • Four #8-18 x 1.25-inch Phillips-head screws with four anchors • Two M2.5 x 6 mm machine screws • One 6-inch Ethernet cable Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 82 The following figure shows the phone with the wall mount kit from the side. Figure 3: Side View of ADA Non-Lockable Wall Mount Kit Installed on Phone Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 83: Install Non-Lockable Wall Mount Kit

    Screw the anchor clockwise into the wall until it is seated flush. e) Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 84 Thread the handset cord (and headset cord, if using one). Reattach the cords and seat them in the clips that are incorporated into the phone body. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 85 PC port. d) (Optional) If the cables terminate inside the wall bracket, connect the cables to the jacks. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 86 The phone and wall bracket openings together form circular openings with room for one cable per opening. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 87 Press the phone firmly into the wall bracket and slide the phone down. The tabs in the bracket click into position. Step 6 Proceed to Adjust the Handset Rest, on page Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 88: Remove Phone From Non-Lockable Wall Mount

    To remove the phone and mounting plate from the wall bracket, you must disengage these tabs. Before You Begin You require 2 screwdrivers or metal rods. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 89: Adjust The Handset Rest

    If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 90 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Step 5 Return the handset to the handset rest. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 91: Cisco Ip Phone Administration

    P A R T Cisco IP Phone Administration • Cisco IP Phone Security, page 79 • Cisco IP Phone Customization, page 87 • Phone Features and Setup , page 91 • Corporate and Personal Directory Setup, page 141...

  • Page 93: Cisco Ip Phone Security

    Alternatively, you can initiate the installation of an LSC from the Security Setup menu on the phone. This menu also lets you update or remove an LSC. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 94: View Current Security Features On Phone

    Look at the Security Mode setting in the Security Configuration menu. Supported Security Features The following table provides an overview of the security features that the Cisco IP Phone 7821, 7841, and 7861 support. For more information about these features and about Cisco Unified Communications Manager and Cisco IP Phone security, see Cisco Unified Communications Manager Security Guide.
  • Page 95 Security profiles Defines whether the phone is nonsecure or encrypted. Encrypted configuration files Lets you ensure the privacy of phone configuration files. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 96: Set Up Locally Significant Certificate

    • In Cisco Unified Communications Operating System Administration, verify that the CAPF certificate is installed. • The CAPF is running and configured. For more information about these settings, see the “Configuring the Cisco CTL Client” section in the Cisco Unified Communications Manager Security Guide. Procedure Step 1 Obtain the CAPF authentication code that was set when the CAPF was configured.

  • Page 97: Phone Call Security

    Supported Security Features You can control access to the Settings menu by using the Settings Access field in the Cisco Unified Note Communications Manager Administration Phone Configuration window. For more information, see the Cisco Unified Communications Manager Administration Guide. Step 3 Choose LSC and press Select or Update.

  • Page 98: Secure Conference Call Identification

    Initiator receives message Does not meet encrypted. Security Level, call rejected. Secure Meet Me Minimum security level is Secure conference bridge nonsecure. Conference accepts all calls. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 99: Secure Phone Call Identification

    A secure call is established when your phone, and the phone on the other end, is configured for secure calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Secured calls can only be made between two phones.
  • Page 100 Support for 802.1X authentication requires several components: • Cisco IP Phone: The phone initiates the request to access the network. Cisco IP Phones contain an 802.1X supplicant. This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports.

  • Page 101: Cisco Ip Phone Customization

    Set Up Idle Display, page 90 Custom Phone Rings The Cisco IP Phone ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified Communications Manager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation (PCM) files.

  • Page 102: Custom Ring File Formats

    50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that appears on the Ring Type menu on a Cisco IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.

  • Page 103: Set Up Wideband Codec

    Set Up Wideband Codec By default, the G.722 codec is enabled for the Cisco IP Phone 7821, 7841, and 7861. If Cisco Unified Communications Manager is configured to use G.722 and if the far endpoint supports G.722, the call connects using the G.722 codec in place of G.711.

  • Page 104: Set Up Idle Display

    Communications Manager Bulk Administration Guide for the following information: • Specifying the URL of the idle display XML service: ◦ For a single phone: Idle field in the Phone Configuration window in Cisco Unified Communications Manager Administration. ◦ For multiple phones simultaneously: URL Idle field in the Enterprise Parameters Configuration window, or the Idle field in the Bulk Administration Tool (BAT) •...

  • Page 105: C H A P T E

    Set Up Remote Port Configuration, page 127 • Enable Device Invoked Recording, page 128 • Set Headset Sidetone Control, page 128 • Enable Call History Shared Line, page 128 Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 106: Cisco Ip Phone User Support

    The following table includes a list of supported telephony features, many of which you can configure by using Cisco Unified Communications Manager Administration. For information about using most of these features on the phone, see Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager. See Feature Buttons and Softkeys, on page 111 a list of features that can be configured as programmable buttons and dedicated softkeys and feature buttons.
  • Page 107 The stutter tone is line-specific. You hear it only when using the line with the waiting messages. See the Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone” chapter. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 108 See: • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone” • Cisco Unified Communications Manager Features and Services Guide, “Cisco Call Back” Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 109 The override works whether the CFA target phone number is internal or external. See the Cisco Unified Communications Manager System Guide, “Understanding Directory Numbers” chapter. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 110 When a call is secured, the security status of the call is displayed as a lock icon on Cisco IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being recorded.
  • Page 111 Establishes communication between the Cisco Unified Video Advantage (CUVA) and the Cisco IP phones to support video on the PC even if the IP phone does not have video capability. See the Cisco Unified Communications Manager Features and Services Guide.
  • Page 112 Extension Mobility” chapter. Cisco Extension Mobility Cross Enables a user configured in one cluster to log into a Cisco IP Phone in another cluster. Users Cluster (EMCC) from a home cluster log into a Cisco IP Phone at a visiting cluster.
  • Page 113 Allows users to connect two calls to each other without remaining on the line. See the Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone” chapter. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 114 (VC). See the Cisco Unified Communications Manager Features and Services Guide, “Cisco Extension Mobility Cross Cluster” chapter. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 115 Enhances the file download process to the phone to use HTTP by default. If the HTTP download fails, the phone reverts to using the TFTP download. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 116 • Directly dial a specific intercom extension. • Initiate an intercom call and then prompt the user to enter a valid intercom number. If your user logs into the same phone on a daily basis using their Cisco Extension Note...
  • Page 117 Allows a user to host a Meet Me conference in which other participants call a predetermined number at a scheduled time. See the Cisco Unified Communications Manager Administration Guide, “Meet Me Number/Pattern Configuration” chapter. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 118 (IVR) system to originate a call from a remote device such as a cellular phone. See the Cisco Unified Communications Manager Features and Services Guide, “Cisco Unified Mobility” chapter. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 119 When a call is secured, the security status of the call is displayed as a lock icon on Cisco IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being monitored.
  • Page 120 • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone” chapter • Cisco Unified Communications Manager Features and Services Guide, “Barge and Privacy” chapter Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 121 The Cisco Unified Communications Manager administrator can configure a phone number (PLAR) that the Cisco IP Phone dials as soon as the handset goes off hook. This can be useful for phones that are designated for calling emergency or “hotline” numbers.
  • Page 122 • Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone Services” chapter Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 123 Manager Administration. Enabling the SSH server allows the phone to accept the SSH connections. Disabling the SSH server functionality of the phone blocks the SSH access to the phone. Set Up SSH Access, on page 122. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 124 Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.

  • Page 125: Feature Buttons And Softkeys

    Table 11: Features with Corresponding Buttons and Softkeys Feature name Dedicated feature Programmable feature Softkey button button Answer Call Back Call Forward All Call Park Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 126 Mobile Connect (Mobility) Mute Other Pickup PLK Support for Queue Status Privacy Queue Status Quality Reporting Tool (QRT) Redial Speed Dial Speed Dial Line Status Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 127: Disable Speakerphone

    When you turn the display on, it remains on until the phone has remained idle for a designated length of time, then it turns off automatically. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 128 For example, to turn the display off when the phone is idle for 1 hour and 30 minutes after a user turns the display on, enter 1:30. The default value is 0:30. Step 4 Select Save. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 129: Schedule Power Save Plus (Energywise) On Cisco Ip Phone

    If the Allow EnergyWise Overrides remains checked but no days are selected in the Enable Power Save Plus field, Power Save Plus is not disabled. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 130 • At 30 seconds before power down, play the ringtone 15 times or until the phone powers off. This check box applies only if the Enable Power Save Plus list box has one or more days selected. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 131: Set Up As-Sip

    When the user receives a priority call, a precedence level icon displays next to the caller’s name on their phone. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 132 Enable MLPP Authorization for a device by checking the MLPP User Authorization check box. When the check box is enabled, the system challenges the Cisco or third-party AS-SIP phone for the user’s credentials when a precedence call is initiated from the device.

  • Page 133: Enable Agent Greeting

    Select the appropriate Server and Service. c) Scroll to the Clusterwide Parameters (Device - Phone) pane and set Builtin Bridge Enable to On. d) Select Save. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 134: Set Up Do Not Disturb

    The following procedure adds a user to the standard monitoring user groups. Before You Begin The Cisco Unified Communications Manager must be configured to support Monitoring and Recording. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 135: Set Up Power Negotiation For Lldp

    For more information, see: • Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone” Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 136: Set Up Automatic Port Synchronization

    Denial of Service (DoS) attacks. By default, the SSH daemon is disabled. The SSH Access parameter is disabled by default. You must enable the SSH Access parameter before users of these phones can use SSH. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 137: Set Up Call Forward Notification

    D, the notification box that D sees contains the phone information for caller C. By default, this check box is not checked. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 138: Set Up Client Matter Codes

    1 Device Configuration window settings 2 Common Phone Profile window settings Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 139: Set Up Forced Authorization Codes

    • Device > Device Settings > Common Phone Profile • System > Enterprise Phone If you configure the parameter in multiple windows, the precedence order is: 1 Device > Phone Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 140: Set Up Peer Firmware Sharing

    WAN links. This menu option indicates whether the phone supports peer firmware sharing. Settings include: • Enabled, which is the default value. • Disabled Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 141: Set Up Remote Port Configuration

    To configure the setting on multiple phones simultaneously, perform the following steps: a) In Cisco Unified Communications Manager Administration, choose System > Enterprise Phone Configuration b) Configure the Remote Port Configuration parameter. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 142: Enable Device Invoked Recording

    • Go to System > Enterprise Phone Configuration • Go to Device > Device Setting > Common Phone Profile Step 2 Select Record Call Log from Shared Line. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 143: Control Phone Web Page Access

    Cisco Unified Communications Self Care Portal. Note Some features, such as Cisco Quality Report Tool, do not function properly without access to the phone web pages. Disabling web access also affects any serviceability application that relies on web access, such as CiscoWorks.

  • Page 144: Set Up Ucr 2008 In Common Device Configuration

    Set Up UCR 2008 in Common Phone Profile Use this procedure to set the following UCR 2008 parameters: • FIPS Mode • SSH Access • 80-bit SRTCP Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 145: Set Up Ucr 2008 In Enterprise Phone Configuration

    In Cisco Unified Communications Manager Administration, choose Device > Phone. Step 2 Set the SSH Access parameter to Disabled. Step 3 Set the Web Access parameter to Disabled. Step 4 Select Save. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 146: Set Up Softkey Template

    The phones do not support all the softkeys that are configurable in Softkey Template Configuration on Cisco Unified Communications Manager Administration. The following table lists the features, softkeys that can be configured on a softkey template, and note whether it is supported on the Cisco IP Phone 7821, 7841, and 7861.
  • Page 147 Phone displays Remove when a participant is Conference Conference Participant selected. Participant (Remove) Resume Resume (Resume) Speed Dial Abbreviated Dial Phone displays SpeedDial. (AbbrDial) Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 148: Set Minimum Ring Volume

    Find a phone from the list of phones and click the link. Step 3 Navigate to Minimum Ring Volume and choose a value between 0 and 14. Step 4 Click Save. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 149: Set Up Join And Direct Transfer Policy

    Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco IP Phone. In order for these applications to control and monitor these phones, you must configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.

  • Page 150: Phone Button Templates

    Select Save to store the change and then select Reset to implement the change. The phone user can now access the Self Care Portal and associate the service with a button on the phone. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 151: Set Up Pab Or Speed Dial As Ip Phone Service

    Step 4 Select Save. You can add, update, or delete service parameters as described in the “Cisco Unified IP Phone Services Configuration” chapter in the Cisco Unified Communications Manager Administration Guide. If you change the service URL, remove an IP Phone service parameter, or change the name of a...

  • Page 152: Modify Phone Button Template For Pab Or Fast Dial

    You cannot configure these ports for RTP and sRTP. For more information, see the “SIP profile setup” chapter, in the Cisco Unified Communications Manager Administration Guide. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 153 53248 to 65535 used for the VxC single tunnel VPN feature Step 5 Click Save. Step 6 Click Apply Config. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 154 Set Up RTP/sRTP Port Range Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 155: C H A P T E

    • Address Book Synchronization Tool (TABSynch) Users can use these methods to access Personal Directory features: • From a web browser: Users can access the PAB and Speed Dials features from the Cisco Unified Communications Self Care Portal. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 156: User Personal Directory Entries Setup

    User Personal Directory Entries Setup • From the Cisco IP Phone: Choose Contacts to search the corporate directory or the user personal directory. • From a Microsoft Windows application: Users can use the TABSynch tool to synchronize their PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft Outlook Address Book (OAB) should begin by importing the data from the OAB into the WAB.

  • Page 157: Install Synchronizer

    If you accepted the default installation directory, you can open the application by choosing Start > All Programs > Cisco Systems > TabSync. Step 2 To configure user information, select User. The Cisco Unified CallManager User Information window displays. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 158 The Configure Cisco Unified CallManager Server Information window displays. Step 5 Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and select OK. If you do not have this information, contact your system administrator.

  • Page 159: Cisco Ip Phone Troubleshooting

    P A R T Cisco IP Phone Troubleshooting • Monitoring Phone Systems, page 147 • Troubleshooting , page 175 • Maintenance, page 195 • International User Support, page 199...

  • Page 161: C H A P T E

    • Cisco IP Phone Web Page, page 159 Monitoring Phone Systems Overview Each Cisco IP Phone has a web page from which you can view a variety of information about the phone, including: • Device information • Network setup information •...

  • Page 162: Display Model Information Window

    Select Admin Settings > Status. Step 3 To exit the Status menu, press Exit. Display Status Messages Window To display the Status Messages screen, follow these steps: Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 163: Status Messages Fields

    No network connectivity between the DNS server and the phone: Verify the network connections. DNS server is down: Check configuration of the DNS server. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 164 • Located in subdirectory with same name as network locale: ◦ tones.xml • Located in subdirectory with same name as user locale: ◦ glyphs.xml ◦ dictionary.xml ◦ kate.xml Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 165 DNS server is configured. server address. If you are using DHCP, the DHCP server has not provided a DNS server. Check the DHCP server configuration. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 166 Supplicant attempted 802.1X transaction Authentication typically times out if 802.1X is but timed out to due the absence of an not configured on the switch. authenticator. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 167: Display Network Statistics Window

    Display Network Statistics Window To display the Network Statistics screen, perform these steps: Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 168: Network Statistics Fields

    • Hardware Reset (Power-on reset) • Software Reset (memory controller also reset) • Software Reset (memory controller not reset) • Watchdog Reset • Unknown Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 169 • DHCP UNRECOGNIZED • DHCP WAITING COLDBOOT TIMEOUT • SET DHCP COLDBOOT • SET DHCP DISABLED • DISABLED DUPLICATE IP • SET DHCP FAST Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 170 • DHCP6 TIMEOUT CANNOT RESTORE • IPV6 STACK TURNED OFF • ROUTER ADVERTISE • ROUTER ADVERTISE • UNRECOGNIZED MANAGED BY • ILLEGAL IPV6 STATE Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 171: Display Call Statistics Window

    This number is not necessarily identical to the number of RTP voice Note packets that were received since the call began because the call might have been placed on hold. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 172: Display Security Configuration Window

    Display Security Configuration Window You can view information about the security on the phone. To display the Security Configuration screen, follow these steps. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 173: Security Configuration Fields

    Allows you to enable 802.1X authentication for the phone. Cisco IP Phone Web Page Each Cisco IP Phone has a web page from which you can view a variety of information about the phone, including: • Device information: Displays device settings and related information for the phone.

  • Page 174: Access Web Page For Phone

    , choose Admin Settings > Network Setup > Ethernet Setup > IPv4 Setup, and then scroll to the IP Address option. Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the Cisco IP Phone: http://<IP_address> Device Information The Device Information area on a phone web page displays device settings and related information for the phone.

  • Page 175: Network Setup

    The following table describes these items. You can view and set many of these items from the Network Setup menu on the Cisco IP Phone. To display the Network Setup area, access the web page for the phone, and then click the Network Setup hyperlink.
  • Page 176 Operational Virtual Local Area Network (VLAN) that is configured on a Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 177 URL that the phone displays when the phone is idle for the time that the Idle URL Time field specifies and no menu is open. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 178 Version of the user locale that is loaded on the phone. Network Locale Version of the network locale that is loaded on the phone. Version Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 179 CDP on the PC port prevents CVTA from working. The current PC and switch port CDP values are shown in the Settings menu. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 180 EM services, directory, and MIDlet, during HTTPS establishment. Automatic Port Synchronizes the ports to the lower speed which eliminates packet loss. Synchronization Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 181 Allows the user to release IPv6-related information. Released IPv6 Alternate TFTP Allows the user to enable the use of an alternate (secondary) IPv6 TFTP server. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 182: Network Statistics

    Total number of multicast packets that the phone transmits. Tx unicast Total number of unicast packets that the phone transmits. Rx Frames Total number of packets received by the phone. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 183: Access Area And Network Area Web Pages

    0 and 64 bytes in size. Rx size65to127 Total number of received packets, including bad packets, that are between 65 and 127 bytes in size. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 184 LLDP TLVDiscardedTotal Total number of LLDP TLVs that are discarded. LLDP TLVUnrecognizedTotal Total number of LLDP TLVs that are not recognized on the phone. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 185: Device Logs

    Streaming Statistics A Cisco IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a call or is running a service that sends or receives audio or data.
  • Page 186 Type of audio encoding that is used for the received stream. Rcvr Reports Sent Number of times the RTCP Receiver Reports have been sent. (see note) Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 187 RTP packet size, in milliseconds, for the received stream. Rcvr Discarded RTP packets that were received from the network but were discarded from the jitter buffers. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 188 When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Note Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 189: Troubleshooting

    VLAN may cause IP phones to reset, lose an active call, or be or answer a call unable to initiate or answer a call. Phones may not come up until a broadcast storm ends. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 190 In this case, the switch port on the phone can become disabled and the following message appears in the switch console log: HALF_DUX_COLLISION_EXCEED_THRESHOLD To resolve this problem, reenable the port from the switch. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 191: Startup Problems

    ◦ Disconnect a functioning Cisco IP Phone from another port and connect it to this network port to verify that the port is active. ◦ Connect the Cisco IP Phone that does not start up to a different network port that is known to be good.

  • Page 192: Cisco Ip Phone Does Not Register With Cisco Unified Communications Manager

    Startup Problems • After you attempt these solutions, if the phone screen on the Cisco IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative for additional assistance. Related Topics Verify Phone Startup, on page 43...

  • Page 193: Phone Cannot Connect To Server

    Phone Cannot Connect Using DNS Problem The DNS settings may be incorrect. Solution If you use DNS to access the TFTP server or Cisco Unified Communications Manager, you must ensure that you specify a DNS server. Related Topics Verify DNS Settings, on page 192...

  • Page 194: Configuration File Corruption

    The phone is not registered with the Cisco Unified Communications Manager Solution A Cisco IP Phone can register with a Cisco Unified Communications Manager server only if the phone is added to the server or if autoregistration is enabled. Review the information and procedures in...

  • Page 195: Phone Resets Due To Intermittent Network Outages

    Phone Resets During Heavy Network Usage Problem If the Cisco IP Phone appears to reset during heavy network usage, it is likely that you do not have a voice VLAN configured. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 196: Phone Resets Due To Intentional Reset

    Solution You can check if a Cisco IP Phone received a command from Cisco Unified Communications Manager to reset by pressing Applications on the phone and choosing Admin Settings > Status > Network Statistics.

  • Page 197: Phone Cannot Connect To Lan

    The physical connection to the LAN may be broken. Solution Verify that the Ethernet connection to which the Cisco IP Phone connects is up. For example, check whether the particular port or switch to which the phone connects is down and that the switch is not rebooting. Also ensure that no cable breaks exist.

  • Page 198: Ctl File Authenticates But Other Configuration Files Do Not Authenticate

    Check the configuration of the TFTP address in the phone CTL file. Phone Does Not Register Problem Phone does not register with Cisco Unified Communications Manager. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 199: Signed Configuration Files Are Not Requested

    • Phone does not register with Cisco Unified Communications Manager. • Phone status displays Configuring IP or Registering. • 802.1X Authentication Status displays Held. • Status menu 802.1X status displays Failed. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 200: 802.1X Enabled On Phone But Phone Does Not Authenticate

    To resolve this problem, check the 802.1X and shared secret configuration. See Identify 802.1X Authentication Problems, on page 191. 802.1X Not Enabled Problem The phone does not have 802.1X configured. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 201: Factory Reset Of Phone Has Deleted 802.1X Shared Secret

    Check the configuration of routers and switches to ensure that IP connectivity is properly configured. Choppy Speech Problem A user complains of choppy speech on a call. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 202: General Telephone Call Problems

    A user complains about not being able to make a call. Cause The phone does not have a DHCP IP address, is unable to register to Cisco Unified Communications Manager. Phones with an LCD display show the message Configuring IP or Registering. Phones without an LCD display play the reorder tone (instead of dial tone) in the handset when the user attempts to make a call.

  • Page 203: Troubleshooting Procedures

    Modify DHCP and IP settings: a) Disable DHCP. b) Assign static IP values to the phone. Use the same default router setting that other functioning Cisco IP Phones use. c) Assign a TFTP server. Use the same TFTP server that other functioning Cisco IP Phones use.

  • Page 204: Check Dhcp Settings

    URL: http://www.cisco.com/en/US/tech/tk648/tk361/technologies_tech_note09186a00800f0804.shtml Related Topics Phone Cannot Connect to Server, on page 179 Phone Resets Due to DHCP Setting Errors, on page 181 Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 205: Create New Phone Configuration File

    They are called unassigned DNs and can be used for other devices. If unassigned DNs are not used by other devices, delete these DNs from the Cisco Unified Communications Manager database. You can use the Route Plan Report to view and delete unassigned reference numbers. See the Cisco Unified Communications Manager Administration Guide for more information.

  • Page 206: Verify Dns Settings

    If a service has stopped, click the corresponding radio button and then click Start. The Service Status symbol changes from a square to an arrow. Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 207: Additional Troubleshooting Information

    Control Debug Information from Cisco Unified Communications Manager If you are experiencing phone problems that you cannot resolve, Cisco TAC can assist you. You will need to turn debugging on for the phone, reproduce the problem, turn debugging off, and send the logs to TAC for analysis.
  • Page 208 • The format for the IPv6 Log Server address is [address]:<port>@@base=<0-7>;pfs=<0-1> • Where: ◦ the IPv4 address is separated with dot (.) ◦ the IPv6 address is separated with colon (:) Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 209: Maintenance

    Cisco IP Phone Cleaning, page 198 Basic Reset Performing a basic reset of a Cisco IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.

  • Page 210: Perform Factory Reset Phone Keypad

    Step 2 Choose Admin Settings > Reset Settings > All. If required, unlock the phone options. Related Topics Apply Phone Password, on page 38 Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

  • Page 211: Remove Ctl File

    You can configure user Cisco IP Phones with QRT. When you do so, users can report problems with phone calls by pressing Report Quality. This softkey or button is available only when the Cisco IP Phone is in the Connected, Connected Conference, Connected Transfer, or OnHook states.

  • Page 212: Voice Quality Troubleshooting Tips

    Cisco IP Phone Cleaning To clean your Cisco IP Phone, use only a dry soft cloth to gently wipe the phone and the phone screen. Do not apply liquids or powders directly to the phone. As with all non-weatherproof electronics, liquids and powders can damage the components and cause failures.

  • Page 213: International User Support

    Unified Communications Manager Endpoints Locale Installer By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster.
  • Page 214 International Call Logging Support Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
  • Page 215 Navigation bar conference 19, 23, 27 programmable feature button 19, 23, 27 Select Cisco Unified IP Phone 7821 softkeys Cisco Unified IP Phone 7841 Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) IN-1...
  • Page 216 Cisco Unified IP Phone 7841 Cisco Unified IP Phone 7861 keypad 19, 23, 27 Cisco Unified IP Phone 7821 Cisco Unified IP Phone 7841 Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) IN-2...
  • Page 217 Cisco Unified IP Phone 7821 Cisco Unified IP Phone 7861 Cisco Unified IP Phone 7841 ringer volume 19, 23, 27 Cisco Unified IP Phone 7861 status buttons Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) IN-3...
  • Page 218 Index Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) IN-4...

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