Displaying Or Collecting Technical Information For Reporting Problems - Cisco 4700M Administration Manual

Chapter 5 Displaying ACE Hardware and Software System Information
Displaying or Collecting Technical Information for Reporting
Problems
To display or collect general information about the ACE for use when reporting a problem, perform one
of the following tasks:
Command
show tech-support [details]
OL-20823-01

Displaying or Collecting Technical Information for Reporting Problems

Purpose
Displays general information about the ACE for use when you report a problem.
You can use this command to collect a large amount of information about your
ACE and provide the command output to technical support representatives.
This command displays the output of several show commands at once. The
command output varies depending on your configuration.
The optional details keyword provides detailed information for each show
command.
You can choose to have detailed information for each command or even specify
the output for a particular interface or appliance. Each command output is
separated by the line and the command that precedes the output.
The default output of the show tech-support command includes, for example,
the output of the following commands:
show hardware—See the
•
show interface—See the Cisco 4700 Series Application Control Engine
•
Appliance Routing and Bridging Configuration Guide
show process—See the
•
section
• show running-config—See
show version—See the
•
When using this command, explicitly set the terminal length command to 0
(zero) to disable autoscrolling and enable manual scrolling. Use the show
terminal command to view the configured terminal size. After obtaining the
output of this command, reset your terminal length as required (see the
"Configuring Terminal Display Attributes"
ACE).
You can save the output of this command to a file by appending > filename to
the show tech-support command (see
Software). If you save this file, verify that you have sufficient space to do so;
each file may take about 1.8 MB.
Cisco 4700 Series Application Control Engine Appliance Administration Guide
"Displaying Hardware Information"
"Displaying General System Process Information"
Chapter 4, Managing the ACE Software
"Displaying Installed Software Information"
section in Chapter 1, Setting Up the
Chapter 4, Managing the ACE
section
section
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