Report All Phone Issues From The Phone Web - Cisco 8851 Administration Manual

Cause
TFTP server does not have the correct set of locale and font files.
Solution
Font files and locale files must be in the same directory.
Report All Phone Issues from the Phone Web Page
If you are working with Cisco TAC to troubleshoot a problem, they typically require the logs from the Problem
Reporting Tool to help resolve the issue. You can generate PRT logs using the phone web page and upload
them to a remote log server.
Procedure
Step 1 On the phone web page, select Admin Login > advanced > Info > Debug Info.
Step 2 In the Problem Reports section, click Generate PRT.
Step 3
Enter the following information in the Report Problem screen:
a) Enter the date that you experienced the problem in the Date field. The current date appears in this field
by default.
b) Enter the time that you experienced the problem in the Time field. The current time appears in this field
by default.
c) In the Select Problem drop-down list box, choose the description of the problem from the available options.
Step 4 Click Submit in the Report Problem screen.
The Submit button is enabled only if you select a value in the Select Problem drop-down list box.
You get a notification alert on the Phone Web page that indicates if the PRT upload was successful or not.
Troubleshooting Procedures
These procedures can be used to identify and correct problems.
Check DHCP Settings
Procedure
Step 1
Check the DHCP server field.
Step 2 Check the IP Address, Subnet Mask, and Default Router fields.
If you assign a static IP address to the phone, you must manually enter settings for these options.
Step 3
If you are using DHCP, check the IP addresses that your DHCP server distributes.
See the Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks document,
available at this URL:
Report All Phone Issues from the Phone Web Page
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
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