View The Reboot History; Report All Phone Issues; View Wi-Fi Status Messages On The Phone - Cisco 6800 Series User Manual

View the Reboot History

View the Reboot History
Procedure
Step 1
Press Applications
Step 2 Select Status > Reboot history.
You can view the details of the date and time whenever the phone has rebooted, no matter why the phone
rebooted.

Report All Phone Issues

You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to
your administrator.
Procedure
Step 1 Press Applications
Step 2
Select Status > Report problem.
Step 3 Enter the date that you experienced the problem in the Date of problem field. The current date appears in
this field by default.
Step 4 Enter the time that you experienced the problem in the Time of problem field. The current time appears in
this field by default.
Step 5 Select Problem description.
Step 6 Select a description from the displayed list.
Step 7
Press Submit.

View Wi-Fi Status Messages on the Phone

You can view messages about the Wi-Fi connection status of your phone. The messages can help you diagnose
Wi-Fi connection problems. The messages contain:
• connection time and MAC address of the AP
• disconnection time and diagnostic code
• connection failure time
• time that weak signal of the AP continues over 12 seconds
• the status of firmware memory when the free memory is less than 50K
• the status of losing AP beacon when the phone can't receive signal from the AP
• the status of no response for Wi-Fi authentication or association requests
• the status of TX failure
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
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