Enable Dial Assistance; Set Up Extra Line Keys; Busy Lamp Field Configuration On A Monitoring Phone - Cisco 8851 Administration Manual

Enable Dial Assistance

You can configure dial assistance so that your users can place calls more quickly. As a user dials, the phone
displays a list of closely-matched phone numbers on the screen.
Procedure
Step 1 On the Configuration Utility page, select Admin Login > Advanced > Voice > User.
Step 2
In the Supplementary Services section, set Dial Assistance field to Yes.
Step 3 Click Submit All Changes.

Set up Extra Line Keys

Enable this feature if you want to use the buttons on both sides of the phone screen as line keys.
Procedure
Step 1 On the Configuration Utility page, click Admin Login > Voice > Phone.
Step 2 Choose a line key and select an extension to enable it.
Step 3
Click Submit All Changes.

Busy Lamp Field Configuration on a Monitoring Phone

If a user needs to monitor a coworker's availability to receive a call, you can configure a busy lamp field on
the user's (monitoring) phone. With this feature, colored LEDs show whether a coworker's (monitored) line
is busy or free to take a call.
If this feature is configured on your phone, the following LED colors are displayed on a line key:
• Green LED—Monitored line is available.
• Red LED—Monitored line is busy.
• Red fast blinking LED—Call is ringing to the monitored line.
• Amber LED—Configuration error occurred when this feature was being set up.
You can configure busy lamp field so a user can answer an incoming call on the monitored line. With busy
lamp field pickup, the user can select the blinking line key to answer an incoming call.
You can also configure the busy lamp field to work with speed dial or call pickup to give the user more
flexibility when handling calls.
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
Enable Dial Assistance
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