Customize A Programmable Softkey - Cisco 8851 Administration Manual

Configuring Programmable Softkeys

Customize a Programmable Softkey

The phone provides sixteen programmable softkeys (fields PSK1 through PSK16). You can define the fields
by a speed-dial script.
Procedure
Step 1 On the Configuration Utility page, select Admin Login > advanced > Voice > Phone.
Step 2
In the Programmable Softkeys section, set the Programmable Softkey Enable to Yes.
Step 3 Select a programmable softkey number field on which to configure a phone feature.
Step 4 Enter the string for the programmable soft key. See the different types of programmable softkeys described
in Configure Speed Dial on a Programmable Softkey, on page
Step 5 Click Submit All Changes.
Configure Speed Dial on a Programmable Softkey
You can configure programmable softkeys as speed dials. The speed dials can be extensions or phone numbers.
You can also configure programmable softkeys with speed dials that perform an action that a vertical service
activation code (or a star [*] code) defines. For example, if you configure a programmable softkey with a
speed dial for *67, the call is placed on hold.
Procedure
Step 1 On the Configuration Utility page, select Admin Login > advanced > Voice > Phone.
Step 2 In the Programmable Softkeys section, set the Programmable Softkey Enable to Yes.
Step 3 To configure a speed dial PSK, enter the following in the PSK number field:
fnc=sd;ext=extensionname/starcode@$PROXY;vid=n;nme=name
Where:
• fnc= function of the key (speed dial)
• extensionname=extension being dialed or the star code action to perform
• vid= n is the extension that the speed dial will dial out
• name is the name of the speed dial being configured
Note
Step 4 Edit the following:
• Idle Key List: Edit the field as described in the following example:
redial|1;newcall|2;dnd;psk1
If the user incorrectly configures the programmable softkey list features on the phone, the key list on
the phone LCD does not update. For example:
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
174
The name field displays on the softkey on the IP phone screen. We recommend a maximum of 10
characters for a phone. If more characters are used, the label might be truncated on the phone screen.
174.