Identify Phone Issues With A Url In The Phone Web - Cisco 8851 Administration Manual

• On the phone web page, select Admin Login > Advanced > Info > Debug Info.Click Factory Reset
Identify Phone Issues with a URL in the Phone Web Page
When the phone doesn't work or doesn't register, a network error or any misconfiguration might be the cause.
To identify the cause, add a specific IP address or a domain name to the phone admin page. Then, try to access
so that the phone can ping the destination and display the cause.
Procedure
In a supported web browser, enter a URL that consists of your phone IP address and the destination IP that
you want to ping.
Enter a URL in the format:
http:/<Phone IP>/admin/ping?<ping destination>
where:
Phone IP = actual IP address of your phone.
/admin = path to access admin page of your phone.
ping destination = any IP address or domain name that you want to ping. Only alphanumeric characters, '-',
and "_" are allowed as the ping destination. Otherwise the phone shows an error on the web page. If the <ping
destination> includes spaces, only the first part of the address is used as the pinging destination. For example,
"http://<Phone IP>/admin/ping?192.168.1.1 cisco.com" will actually ping 192.168.1.1.
Cisco IP Phone Cleaning
To clean your Cisco IP Phone, use only a dry soft cloth to gently wipe the phone and the phone screen. Do
not apply liquids or powders directly to the phone. As with all non-weatherproof electronics, liquids and
powders can damage the components and cause failures.
When the phone is in sleep mode, the screen is blank and the Select button is not lit. When the phone is in
this condition, you can clean the screen, as long as you know that the phone will remain asleep until after you
finish cleaning.
View Phone Information
Procedure
To check the current status of the Cisco IP Phone, click the Info tab.
Phone IP = actual IP address of your phone.
/admin = path to access admin page of your phone.
factory-reset = command that you need to enter in the phone web page to factory-reset your phone.
in the Factory Reset section and confirm the factory reset message in the next screen. Click Submit
All Changes.
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
Cisco IP Phone Cleaning
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