Page 1 Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager First Published: 2015-07-13 Last Modified: 2017-09-01 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
Page 3 C H A P T E R 2 Physical and Operating Environment Specifications Cable Specifications Network and Computer Port Pinouts Network Port Connector Computer Port Connector Phone Power Requirements Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 4: Table Of Contents
Cisco IP Phone Installation C H A P T E R 4 Verify the Network Setup Enable Autoregistration for Phones Install Cisco IP Phone Set Up Phone from Setup Menus Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 5 Set TFTP Server 1 Field Set TFTP Server 2 Field Set Up Phone to Use DHCP Set Up Phone to Not Use DHCP Phone Startup Verification Configure Phone Services for Users Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 6 Set Up a Locally Significant Certificate Enable FIPS Mode Phone Call Security Secure Conference Call Identification Secure Phone Call Identification Provide Encryption for Barge WLAN Security Set Up Authentication Mode Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 7 Page Manually Remove a Security Certificate from the Phone Administration Web Page Manually Set the Phone Date and Time SCEP Setup Configure the SCEP Product Specific Configuration Parameters Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 8 Schedule EnergyWise on Cisco IP Phone Set Up Do Not Disturb Enable Agent Greeting Set Up Monitoring and Recording Set Up Call Forward Notification Enable BLF for Call Lists Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager viii...
Page 9 Features Available in Enhanced Line Mode Enable Intelligent Proximity Video Transmit Resolution Setup Corporate and Personal Directory C H A P T E R 1 0 Corporate Directory Setup Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 10 Access Web Page for Phone Device Information Network Setup Network Statistics Ethernet Information Web Page Access and Network Web Pages Device Logs Streaming Statistics Request Information from the Phone in XML Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 11 Cisco IP Phone Does Not Go Through the Normal Startup Process Cisco IP Phone Does Not Register with Cisco Unified Communications Manager Phone Displays Error Messages Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager Phone Cannot Connect to TFTP Server Phone Cannot Connect to Server...
Page 12 Remove CTL File Quality Report Tool Voice Quality Monitoring Voice Quality Troubleshooting Tips Cisco IP Phone Cleaning International User Support C H A P T E R 1 4 Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 13 Contents Unified Communications Manager Endpoints Locale Installer International Call Logging Support Language Limitation Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager xiii...
Page 14 Contents Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 15 Network engineers, system administrators, and telecom engineers should review this guide to learn the steps that are required to set up Cisco IP Phones. The tasks described in this document involve configuring network settings that are not intended for phone users. The tasks in this manual require a familiarity with Cisco Unified Communications Manager.
Page 16 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 17: Related Documentation
Cisco Unified Communications Manager release. Navigate from the following documentation URL: https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/ tsd-products-support-series-home.html Cisco Business Edition 6000 Documentation Refer to the Cisco Business Edition 6000 Documentation Guide and other publications that are specific to your Cisco Business Edition 6000 release. Navigate from the following URL: https://www.cisco.com/c/en/us/support/unified-communications/business-edition-6000/ tsd-products-support-series-home.html...
Page 18: Cisco Product Security Overview
This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.
Page 19: New And Changed Information
All new features have been added to Telephone Features, on page 118. All references into Cisco Unified Communications Manager documentation have been updated to support all Cisco Unified Communications Manager releases. Table 1: Cisco IP Phone 8800 Administration Guide Revisions for Firmware Release 12.0(1)
Page 20 New and Changed Information New Information for Firmware Release 11.5(1)SR1 All references into Cisco Unified Communications Manager documentation have been updated to support all Cisco Unified Communications Manager releases. Table 2: Cisco IP Phone 8800 Administration Guide Revisions for Firmware Release 11.5(1)SR1...
Page 21 All new features have been added to Telephone Features, on page 118. All references into Cisco Unified Communications Manager documentation have been updated to support all Cisco Unified Communications Manager releases. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 22: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
New and Changed Information New Information for Firmware Release 11.0 Table 4: Cisco IP Phone 8800 Administration Guide Revisions for Firmware Release 11.0 Revision Updated Section Updated for clarification and to address deficiencies • VPN Configuration, on page 188 •...
Page 23 P A R T About the Cisco IP Phone • Technical Details, page 7 • Cisco IP Phone Hardware, page 23...
Page 25: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
• Phone Behavior on a Network with Two Network Routers, page 22 Physical and Operating Environment Specifications The following table shows the physical and operating environment specifications for the Cisco IP Phone 8800 Series. Table 5: Physical and Operating Specifications...
Page 26: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
• 3.5 mm jack for speaker connection (only Cisco IP Phone 8861) • 48-volt power connector • USB ports/connector: one USB port for Cisco IP Phone 8851 and two USB ports for Cisco IP Phone 8861 • 3 key expansion modules connectors which is considered as USB connector for Cisco IP Phone 8851...
Page 27: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
• The network port is the 10/100/1000 SW port on the Cisco IP Phone. • The computer (access) port is the 10/100/1000 PC port on the Cisco IP Phone. Network Port Connector The following table describes the network port connector pinouts.
Page 28: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
The switch can provide PoE through the phone Ethernet cable. Cisco IP Phones 8861 and 8865 are PoE Class 4 devices and require a switch or line card with Class 4 capabilities to support extra features.
Page 29: Power Outage
Power Reduction You can reduce the amount of energy that the Cisco IP Phone consumes by using Power Save or EnergyWise (Power Save Plus) mode. Power Save In Power Save mode, the backlight on the screen is not lit when the phone is not in use.
Page 30: Power Negotiation Over Lldp
XML file. Power Negotiation Over LLDP The phone and the switch negotiate the power that the phone consumes. Cisco IP Phone operates at multiple power settings, which lowers power consumption when less power is available. After a phone reboots, the switch locks to one protocol (CDP or LLDP) for power negotiation. The switch locks to the first protocol (containing a power Threshold Limit Value [TLV]) that the phone transmits.
Page 31: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Hypertext Transfer Protocol with the SSL/TLS protocol and HTTPS support have two to provide encryption and secure identification of servers. URLs configured. Cisco IP Phones that support HTTPS choose the HTTPS URL. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 32: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
LLDP is a standardized network discovery protocol (similar The Cisco IP Phone supports (LLDP) to CDP) that is supported on some Cisco and third-party LLDP on the PC port. devices. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 33: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Cisco Unified Communications Manager or Media Gateway in operation. Some SIP endpoints may allow configuration of these parameters on the endpoint itself. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 34: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
UDP is a connectionless messaging protocol for delivery of UDP is used only for RTP streams. data packets. SIP signaling on the phones do not support UDP. Related Topics 802.1X Authentication, on page 108 Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 35: Vlan Interaction
VLANs for carrying: • Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example) • Data traffic to and from the PC that connects to the switch through the computer (access) port of the IP...
Page 36: Cisco Unified Communications Manager Express Interaction
Cisco Unified Communications Manager release. If the Cisco IP Phone model that you want to configure does not appear in the Phone Type drop-down list Note in Cisco Unified Communications Manager Administration, install the latest support patch for your version of Cisco Unified Communications Manager from Cisco.com.
Page 37: Phone Startup Overview
Ethernet cable that is attached to the phone. 2 (For the Cisco IP Phone 8861 and 8865 in a wireless LAN only) Scan for an access point. The Cisco IP Phone 8861 and 8865 scans the RF coverage area with the radio. The phone searches the network profiles and scans for access points that contain a matching SSID and authentication type.
Page 38: External Devices
Communications Manager 8.5 and later supports the ITL file. 9 Access a TFTP server. In addition to assigning an IP address, the DHCP server directs the Cisco IP Phone to a TFTP Server. If the phone has a statically defined IP address, you must configure the TFTP server locally on the phone;...
Page 39: Usb Port Information
USB Port Information The Cisco IP Phones 8851, 8851NR, 8861, 8865, and 8865NR support a maximum of five devices that connect to each USB port. Each device that connects to the phone is included in the maximum device count. For example, your phone can support five USB devices on the side port and five more standard USB devices on the back port.
Page 40: Phone Behavior During Times Of Network Congestion
Phone Behavior on a Network with Two Network Routers The Cisco IP Phone 8800 Series uses a firewall to provide protection against cyber intrusions, such as a man-in-the-middle attack. This firewall cannot be disabled. But it could stop traffic on a phone, if you configure your network with two network routers in the same subnet and with IP redirect.
Page 41: Cisco Ip Phone Hardware
IP telephony features, including access to network information and services, and customizable features and services. The Cisco IP Phone 8811 has a grayscale LCD screen. The Cisco IP Phones 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR have a 24-bit color LCD screen.
Page 42: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
• iSAC Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco IP Phone might cause interference. For more information, see the manufacturer’s documentation of the interfering device. Cisco IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access.
Page 43: Cisco Ip Phone 8811
IP phones. You can also obtain statistics about an active call or firmware versions on the phone. To function in the IP telephony network, the Cisco IP Phone must connect to a network device, such as a Cisco Catalyst switch. You must also register the Cisco IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.
Page 44: Cisco Ip Phones 8841 And 8845
The Cisco IP Phone 8811 does not support a key expansion module. Cisco IP Phones 8841 and 8845 The following section describe the attributes of the Cisco IP Phones 8841 and 8845. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 45: Phone Connections
Network port (10/100/1000 SW) connection. Analog headset connection (optional). IEEE 802.3at power enabled. The Cisco IP Phone 8841 and 8845 does not support a key expansion module. Note Cisco IP Phones 8851 and 8851NR The following section describe the attributes of the Cisco IP Phones 8851 and 8851NR.
Page 46: Phone Connections
Cisco IP Phones 8851 and 8851NR The Cisco IP Phone 8851NR does not support Bluetooth. Otherwise, the Cisco IP Phone 8851 and Cisco Note IP Phone 8851NR support the same features. Phone Connections Connect your phone to the corporate IP telephony network as shown in the following diagram.
Page 47: Cisco Ip Phones 8861, 8865, And 8865Nr
USB device documentation. Cisco IP Phones 8861, 8865, and 8865NR The following section describe the attributes of the Cisco IP Phones 8861, 8865, and 8865NR. Phone Connections Connect your phone to the corporate IP telephony network as shown in the following diagram.
Page 48: Buttons And Hardware
Buttons and Hardware The Cisco IP Phone 8800 Series has two distinct hardware types: • Cisco IP Phones 8811, 8841, 8851, 8851NR, and 8861—do not have a camera. • Cisco IP Phones 8845, 8865, and 8865NR—have a built-in camera. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 49: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
"Cisco IP Phone Hardware" chapter. Softkey buttons Access to functions and services. For more information, see the Softkey, Line, and Feature Buttons section in the "Cisco IP Phone Hardware" chapter. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 50: Softkey, Line, And Feature Buttons
◦Line buttons—Used to answer a call or resume a held call. When not used for an active call, used to initiate phone functions, such as the missed calls display. Feature and line buttons illuminate to indicate status: Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 51: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Red, flashing—Remote line on hold Your administrator can set up some functions as softkeys or as feature buttons. You can also access some functions with softkeys or the associated hard button. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 52: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Buttons and Hardware Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 53: Cisco Ip Phone Installation
P A R T Cisco IP Phone Installation • Cisco IP Phone Installation, page 37 • Cisco Unified Communications Manager Phone Setup, page 67 • Self Care Portal Management, page 79...
Page 55: Cisco Ip Phone Installation
As they deploy a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service. For information and a checklist for setting up and configuring a Cisco IP telephony network, see the documentation for your particular Cisco Unified Communications Manager release.
Page 56: Enable Autoregistration For Phones
Cisco Unified Communications Manager Administration to ensure that Cisco Unified Communications Manager is set up properly to manage the phone and to properly route and process calls. Before you install the Cisco IP Phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database.
Page 57: Install Cisco Ip Phone
Phone Addition Methods, on page 70 Install Cisco IP Phone After the phone connects to the network, the phone startup process begins, and the phone registers with Cisco Unified Communications Manager. To finish installing the phone, configure the network settings on the phone depending on whether you enable or disable DHCP service.
Page 58: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Step 5 Connect a straight-through Ethernet cable from another network device, such as a desktop computer, to the computer port on the Cisco IP Phone. You can connect another network device later if you do not connect one now. Use Category 3, 5, 5e, or 6 cabling for 10 Mbps connections; Category 5, 5e, or 6 for 100 Mbps connections;...
Page 59: Set Up Phone From Setup Menus
Cisco IP Phone over an ethernet network. ◦ WiFi Client Setup: The menu items in this submenu provide configuration options to configure the Cisco IP Phone with the wireless local area network (WLAN). Wi-Fi is only supported on Cisco IP Phone 8861 and 8865.
Page 60: Apply A Phone Password
Admin Settings phone screen. Procedure Step 1 In Cisco Unified Communications Manager Administration, navigate to the Common Phone Profile Configuration window (Device > Device Settings > Common Phone Profile). Step 2 Enter a password in the Local Phone Unlock Password option.
Page 61: Set Up Wireless Lan
Set up Wireless LAN Before you set up a wireless LAN, check to see that your phone supports wireless use. The Cisco IP Phone 8861 and 8865 support a wireless LAN deployment. The Cisco IP Phone 8865NR does not support a wireless LAN.
Page 62: Set Up Wireless Lan From Cisco Unified Communications Manager
Set Up Wireless LAN from Phone Before the Cisco IP Phone can connect to the WLAN, you must configure the network profile for the phone with the appropriate WLAN settings. You can use the Network setup menu on the phone to access the Wi-Fi client setup submenu and set up the WLAN configuration.
Page 63: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Set up Wireless LAN For additional information, see Cisco IP Phone 8800 Series WLAN Deployment Guide, located here: http:// www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ products-implementation-design-guides-list.html The User Modifiable field in the wireless LAN profile controls that ability of the user to configure security modes on the phone. When a user cannot change some of the fields, the fields display in gray.
Page 64: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Set 802.11 Mode Field, on page used in the WLAN. The User Modifiable field controls access to this field. Step 4 Press Save to make changes or press Revert to discard the connection. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 65: Set Wlan Authentication Attempts
You can configure a Wi-Fi profile and then assign the profile to the phones that support Wi-Fi. The profile contains the parameters required for phones to connect to the Cisco Unified Communications Manager with Wi-Fi. When you create and use a Wi-Fi profile, you or your users do not need to configure the wireless network for individual phones.
Page 66: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
When you set up the phones to use EAP-FAST, PEAP-MSCHAPV, or PEAP-GTC authentication, your users need individual user ids and passwords to sign into the phone. Procedure Step 1 In the Cisco Unified Communications Administration, select Device > Device Settings > Wireless LAN Profile. Step 2 Click Add New.
Page 67: Set Up A Wi-Fi Group
If you need to assign each user a unique username and password, you need to create a profile for each user. Note The Network Access Profile field is not supported by the Cisco IP Phone 8861 and 8865. Step 6 Click Save.
Page 68: Configure Network Settings
Display only. Cannot configure. (MAC) address of the phone. Domain Name Name of the Domain Name System Set Domain Name Field, on (DNS) domain in which the phone page resides. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 69: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
If you change the setting of this option, you must change the PC Port Configuration option to the same setting. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 70: Load Server
TFTP Server 1 or TFTP Server 2 to obtain configuration files. The Load Server option does not provide management of the process and of the files, such as file transfer, compression, or deletion. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 71: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Configure Network Settings The Load Server is configured from the Enterprise Phone Configuration window. From Cisco Unified Communications Manager Administration, choose Device > Phone >Enterprise Phone Configuration. Set Up IPv4 The following table describes the IPv4 Setup menu options. Table 13: IPv4 Setup Menu Options...
Page 72: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
2 Any manually assigned IPv6 servers 3 DHCP assigned TFTP servers 4 DHCPv6 assigned TFTP servers For information about the CTL and ITL Note files, see the Cisco Unified Communications Manager Security Guide. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 73: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
This field is editable if DHCP is Released enabled. If you wish to remove the phone from the VLAN and release the IP address for reassignment, set this option to Yes and press Apply. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 74: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Note that this can only be done once in an address. Before IPv6 setup options can be configured on your device, IPv6 must be enabled and configured in Cisco Unified Communication Administration. The following device configuration fields apply to IPv6 configuration: •...
Page 75: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
(Optional) Displays the secondary IPv6 TFTP server used if the primary IPv6 TFTP server is unavailable or allows the user to set a new secondary TFTP server. IPv6 Address Released Allows the user to release IPv6-related information. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 76: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
To access the IPv6 settings menu, perform one of the following actions: • With Wi-Fi disabled on the Cisco Unified Communications Manager: navigate to Ethernet Setup > IPv6 setup. • With Wi-Fi enabled on the Cisco Unified Communications Manager: navigate to Wi-Fi client Setup > IPv6 setup. Step 4 To enter IPv6 addresses: a) Click in an input field.
Page 77: Set Domain Name Field
Ensure that the Admin VLAN ID option is set. Step 2 Scroll to the PC VLAN option and press Edit. Step 3 Enter a new PC VLAN setting. Step 4 Press Apply. Step 5 Press Save. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 78: Set Sw Port Setup Field
Set WLAN Sign In Access Field Procedure Step 1 Scroll to the Wireless Sign In option, and use the toggle switch to change the setting between on and off. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 79: Set Ssid Field
User Certificate. • PEAP(MSCHAPV2): Protected Extensible Authentication Protocol authentication exchanges a username and cryptographically secure password with a RADIUS server in the network. PEAP is a Cisco proprietary version of EAP. PEAP supports WPA and WPA2. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 80: Set 802.11 Mode Field
• PEAP-MSCHAPV2 and PEAP-GTC: Protected Extensible Authentication Protocol authentication exchanges a username and cryptographically secure password with a RADIUS server in the network. PEAP is a Cisco proprietary version of EAP. PEAP supports WPA and WPA2. Step 2 Click Apply.
Page 81: Set Ip Address Field
Scroll to the appropriate DNS Server option, press Select, and enter a new DNS server IP address. Step 3 Press Apply. Step 4 If multiple DNS Servers can be configured, repeat Steps 2 and 3 as needed to assign backup DNS servers. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 82: Set Alternate Tftp Field
Press Apply and then press Save. Set Up Phone to Use DHCP To enable DHCP and allow the DHCP server to automatically assign an IP address to the Cisco IP Phone and direct the phone to a TFTP server, perform these steps:...
Page 83: Set Up Phone To Not Use Dhcp
Press Apply. Phone Startup Verification After the Cisco IP Phone has power connected to it, the phone begins the startup diagnostic process by cycling through the following steps. 1 The Feature and Session buttons flash amber and then green in sequence during the various stages of bootup as the phone checks the hardware.
Page 84: Configure Phone Services For Users
Configure Phone Services for Users You can give users access to Cisco IP Phone Services on the IP phone. You can also assign a button to different phone services. These services comprise XML applications and Cisco-signed Java midlets that enable the display of interactive content with text and graphics on the phone.
Page 85: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Application Dial Rules, page 78 Set Up Cisco IP Phone If autoregistration is not enabled and the phone does not exist in the Cisco Unified Communications Manager database, you must configure the Cisco IP Phone in Cisco Unified Communications Manager manually. Some tasks in this procedure are optional, depending on your system and user needs.
Page 86: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Define the Common Phone Profile. Select Device > Device settings > Common Phone Profile. Common phone profiles provide data that the Cisco TFTP server requires, as well as common phone settings, such as Do Not Disturb and feature control options.
Page 87: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Step 13 Add user information by configuring required fields. An asterisk (*) next to the field name indicates a required field; for example, User ID and last name. This step adds user information to the global directory for Cisco Unified Communications Manager.
Page 88: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
• Display the web page for the phone and click Device Information. Phone Addition Methods After you install the Cisco IP Phone, you can choose one of the following options to add phones to the Cisco Unified Communications Manager database.
Page 89: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Phone Addition Methods Add Phones Individually Collect the MAC address and phone information for the phone that you will add to the Cisco Unified Communications Manager. Procedure Step 1 In Cisco Unified Communications Manager Administration, choose Device > Phone. Step 2 Click Add New.
Page 90: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Cisco Unified Communications Manager Documentation, on page xvii Add a User from an External LDAP Directory If you added a user to an LDAP Directory (a non-Cisco Unified Communications Server directory), you can immediately synchronize the LDAP directory to the Cisco Unified Communications Manager on which you are adding the user and the user phone.
Page 91: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Step 4 Click Save. Add a User to an End User Group To add a user to the Cisco Unified Communications Manager Standard End User group, perform these steps: Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 92: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
The list of search results does not display users that already belong to the user group. Step 7 Choose Add Selected. Associate Phones with Users You associate phones with users from the Cisco Unified Communications Manager End User window. Procedure Step 1 From Cisco Unified Communications Manager Administration, choose User Management > End User.
Page 93: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
When failover occurs, the user receives an alert message on the phone. For more information about supported firmware and Survivable Remote Site Telephony, see Cisco Unified Survivable Remote Site Telephony Compatibility Information page on Cisco.com (http://www.cisco.com/c/...
Page 94: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Calls remain on hold indefinitely. Remote Hold Calls appear as Local Hold calls. Meet Me The Meet Me softkey does not display. PickUp The softkey causes no action. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 95: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Site Telephony(SRST), E-SRST supports the following: • Shared-Line • Busy-Lamp-Field (BLF) • Video Calls For more information about supported firmware and Survivable Remote Site Telephony, see Cisco Unified Survivable Remote Site Telephony Compatibility Information page on Cisco.com (http://www.cisco.com/c/ en/us/support/unified-communications/unified-survivable-remote-site-telephony/ products-device-support-tables-list.html).
Page 96: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
• Number of Digits This required field comprises the initial digits of the directory numbers to which you want to apply this application dial rule. • Total Digits to be Removed This required field comprises the number of digits that you want Cisco Unified Communications Manager to remove from directory numbers that apply to this dial rule.
Page 97: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Self Care Portal. Before a user can access the Cisco Unified Communications Self Care Portal, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager End User group.
Page 98: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Set Up User Access to the Self Care Portal Before a user can access the Self Care Portal, you need to authorize the access. Procedure Step 1 In Cisco Unified Communications Manager Administration, select User Management > End User. Step 2 Search for the user. Step 3 Click the user ID link.
Page 99: Cisco Ip Phone Administration
P A R T Cisco IP Phone Administration • Cisco IP Phone Security, page 83 • Cisco IP Phone Customization, page 113 • Phone Features and Setup, page 117 • Corporate and Personal Directory, page 195...
Page 101: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
The phone can only store a limited number of Identity Trust List (ITL) files. You need to limit the number of ITL files that the Cisco Unified Communications Manager can push to the phone. For more information, see the Security Guide for Cisco Unified Communications Manager .
Page 102: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
This menu also lets you update or remove an LSC. The phones use the phone security profile, which defines whether the device is nonsecure or secure. For information about applying the security profile to the phone, see the documentation for your particular Cisco Unified Communications Manager release.
Page 103: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Determines whether a secure connection between the phone and a Cisco Unified Communications Manager should occur; and, if necessary, creates a secure signaling path between the entities by using TLS protocol. Cisco Unified Communications Manager does not register phones unless it can authenticate them.
Page 104: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
• Disabling access to web pages for a phone • Disabling Bluetooth Accessory Port 802.1X Authentication The Cisco IP Phone can use 802.1X authentication to request and gain access to the network. 802.1X Authentication, on page 108 for more information.
Page 105: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Description AES 256 Encryption When connected to Cisco Unified Communications Manager Release 10.5(2) and later, the phones support AES 256 encryption support for TLS and SIP for signaling and media encryption. This enables phones to initiate and support TLS 1.2 connections using AES-256 based ciphers that conform to SHA-2 (Secure Hash Algorithm) standards and are Federal Information Processing Standards (FIPS) compliant.
Page 106: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
802.1X Authentication Allows you to enable 802.1X authentication for 802.1X Authentication, on page 108. this phone. Related Topics Cisco Unified Communications Manager Documentation, on page xvii Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 107: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
From the phone, press Applications Step 3 Choose Admin Settings > Security Setup. You can control access to the Settings menu by using the Settings Access field in the Cisco Unified Note Communications Manager Administration Phone Configuration window. Step 4 Choose LSC and press Select or Update.
Page 108: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
When a phone is configured as secure (encrypted and trusted) in Cisco Unified Communications Manager, it can be given a “protected” status. After that, if desired, the protected phone can be configured to play an indication tone at the beginning of a call: •...
Page 109: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
1 A user initiates the conference from a secure phone. 2 Cisco Unified Communications Manager assigns a secure conference bridge to the call. 3 As participants are added, Cisco Unified Communications Manager verifies the security mode of each phone and maintains the secure level for the conference.
Page 110: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
A secure call is established when your phone, and the phone on the other end, is configured for secure calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Secured calls can only be made between two phones.
Page 111: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Note In the Cisco ACS, by default, the PAC expires in one week. If the phone has an expired PAC, authentication with the RADIUS server takes longer while the phone gets a new PAC. To avoid PAC provisioning delays, set the PAC expiration period to 90 days or longer on the ACS or RADIUS server.
Page 112: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
AP and phone. But the EAP username and password that are used for authentication must be entered on each phone. To ensure that voice traffic is secure, the Cisco IP Phone supports WEP, TKIP, and Advanced Encryption Standards (AES) for encryption. When these mechanisms are used for encryption, both the signalling SIP packets and voice Real-Time Transport Protocol (RTP) packets are encrypted between the AP and the Cisco IP Phone.
Page 113: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
The following table provides a list of authentication and encryption schemes that are configured on the Cisco Aironet APs that the Cisco IP Phone supports. The table shows the network configuration option for the phone that corresponds to the AP configuration.
Page 114: Wireless Security Credentials
RADIUS server. The maximum length of the username or password entry is 32 characters. To set up the username and password in Wireless Security Credentials, follow these steps: Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 115: Pre-Shared Key Setup
When using Auto (AKM) for WPA Pre-shared key or WPA2 Pre-shared key authentication, you must configure a Passphrase/Pre-shared key in the Wireless Security Credentials area. Pre-Shared Key Formats The Cisco IP Phone supports ASCII and hexadecimal formats. You must use one of these formats when setting up a WPA Pre-shared key: Hexadecimal For hexadecimal keys, you enter 64 hex digits (0-9 and A-F);...
Page 116: Wireless Encryption
Shared Key + WEP, you must enter an ASCII or hexadecimal WEP Key. The WEP Keys for the phone must match the WEP Keys assigned to the access point. Cisco IP Phone and Cisco Aironet Access Points support both 40-bit and 128-bit encryption keys.
Page 117: Eap-Tls Authentication Certificates
To verify the Cisco ACS certificate, a trusted subordinate certificate (if any) and root certificate (created from a CA) on the Cisco ACS server must be exported and installed on the phone. These certificates are part of the trusted certificate chain used to verify the trust of the certificate from the ACS server.
Page 118: Install Eap-Tls Authentication Certificates
Set Date and Time EAP-TLS uses certificate-based authentication that requires the internal clock on the Cisco IP Phone to be set correctly. The date and time on the phone might change when it is registered to Cisco Unified Communications Manager.
Page 119: Export And Install Certificates On Acs
Use this method to export the CA certificate from the ACS server that signed the user-installed certificate or ACS certificate. To export the CA certificate using the Microsoft Certificate Services web page, follow these steps. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 120: Export Ca Certificate From Acs Using Internet Explorer
Send the CSR text by e-mail or another method determined by your CA administrator. The following steps describe the basic CSR approval process on the CA web page. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 121: Install Authentication Server Root Certificate
At the Advanced Certificate Request page, select Submit a certificate request by using a base-64-encoded PKCS CMC. Step 7 Copy the certificate data from the Cisco Unified Wireless IP Phone and paste it in the Saved Request text box, then click Submit. Step 8 After the CSR is approved, the certificate must be exported in a DER encoded format and sent to the original requestor.
Page 122: Peap Setup
Wireless LAN Security Cisco phones that support Wi-Fi have more security requirements and require extra configuration. These extra steps include installing certificates and setting up security on the phones and on the Cisco Unified Communications Manager. For additional information, see Security Guide for Cisco Unified Communications Manager.
Page 123: Cisco Ip Phone Administration
Supported Security Features Cisco IP Phone Administration Page Cisco phones that support Wi-Fi have special web pages that are different from the pages for other phones. You use these special web pages for phone security configuration when Simple Certificate Enrollment Protocol (SCEP) is not available.
Page 124: Install A User Certificate From The Phone Administration Web
, choose Phone Information, and then scroll to the IPv4 address field. Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the Cisco IP Phone: https://<IP_address>:8443 Step 3 Enter the password in the Password field.
Page 125: Manually Remove A Security Certificate From The Phone Administration Web
• In the Specify Date & Time fields, select the month, day, year, hour, minute, and second using the menus and click Set Phone to Specific Date & Time. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 126: Scep Setup
• SHA-1 or SHA-256 fingerprint of the root CA certificate for the SCEP server The Cisco IOS Registration Authority (RA) serves as a proxy to the SCEP server. The SCEP client on the phone use the parameters that are downloaded from Cisco Unified Communication Manager. After you configure the parameters, the phone sends a SCEP getcs request to the RA and the root CA certificate is validated using the defined fingerprint.
Page 127: Access 802.1X Authentication
Support for 802.1X authentication requires several components: • Cisco IP Phone: The phone initiates the request to access the network. Cisco IP Phones contain an 802.1X supplicant. This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports.
Page 128: X Authentication Options
• Authenticated: Indicates that the phone is authenticated. • Held: Indicates that the authentication process is in progress. Protocol: Displays the EAP method that is used for 802.1x authentication (can be EAP-FAST or EAP-TLS). Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 129: Set Device Authentication Field
Press Applications Step 2 Choose Admin settings > Security setup > 802.1X Authentication Step 3 Set the Device Authentication option: • Yes • No Step 4 Press Apply. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 130: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Supported Security Features Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 131: Custom Phone Rings
The phone ships with three ring tones that are implemented in hardware: Sunshine, Chirp, Chirp1. Cisco Unified Communications Manager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation (PCM) files. The PCM files, along with an XML file (named Ringlist-wb.xml) that describes the ring list options that are available at your site, exist in the TFTP...
Page 132: Set Up Wideband Codec
End User Access to Phone Background Image Setting. Save and apply the phone profile. Restart the phones so your changes take effect. For more information on selecting the wallpaper on the phone, see the "Settings" chapter in the Cisco IP Phone 8800 Series User Guide.
Page 133: Set Up Idle Display
• Specifying the URL of the idle display XML service: ◦ For a single phone: Idle field in the Phone Configuration window in Cisco Unified Communications Manager Administration. ◦ For multiple phones simultaneously: URL Idle field in the Enterprise Parameters Configuration window, or the Idle field in the Bulk Administration Tool (BAT) •...
Page 134: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
• Default: A different dial tone for inside and outside calls. • Inside: The inside dial tone is used for all calls. • Outside: The outside dial tone is used for all calls. Always Use Dial Tone is a required field on Cisco Unified Communications Manager. Procedure Step 1 In Cisco Unified Communications Manager Administration, select System >...
Page 135: Phone Features And Setup Overview
Video Transmit Resolution Setup, page 193 Phone Features and Setup Overview After you install Cisco IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.
Page 136: Cisco Ip Phone User Support
Cisco IP Phone User Support If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. It is important to provide current and thorough information to end users.
Page 137: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
When users press an idle BLF Assisted Directed Call Park button for an active call, the active call is parked at the Direct Park slot associated with the Assisted Directed Call Park button. See assisted directed call park in the documentation for your particular Cisco Unified Communications Manager release. Audible Message Waiting Indicator...
Page 138: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
See “cBarge” in this table. Block External to External Transfer Prevents users from transferring an external call to another external number. See external call transfer information in the documentation for your particular Cisco Unified Communications Manager release. Bluetooth Multiconnection Enables the user to pair multiple devices to the phone. The user can then connect a mobile device using Bluetooth and a Bluetooth headset at the same time.
Page 139: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows. See directory number information in the documentation for your particular Cisco Unified Communications Manager release.
Page 140: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
When a call is secured, the security status of the call is displayed as a lock icon on Cisco IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being recorded.
Page 141: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Feature Configuration Guide for Cisco Unified Communications Manager. Charge a Mobile Device Allows a user to charge a mobile device by connecting it to the USB port of the Cisco IP Phone. See Cisco IP Phone 8800 Series User Guide. Cisco Extension Mobility Allows users access to their Cisco IP Phone configuration such as line appearances, services, and speed dials from a shared Cisco IP Phone.
Page 142: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Feature Description and more information Cisco Unified Video Advantage (CUVA) Allows users to make video calls by using a Cisco IP Phone, a personal computer, and a video camera. Configure the Video Capabilities parameter in the Product Specific Configuration Note Layout section in Phone Configuration.
Page 143: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Provides end users with the ability to record their telephone calls via a softkey. In addition administrators may continue to record telephone calls via the CTI User Interface. See monitoring and recording information in the documentation for your particular Cisco Unified Communications Manager release. Directed Call Park Allows a user to transfer an active call to an available directed call park number that the user dials or speed dials.
Page 144: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
188. Group Call Pickup Allows a user to answer a call that is ringing on a directory number in another group. See call pickup information in the documentation for your particular Cisco Unified Communications Manager release. Headset Sidetone Control Allows an administrator to set the sidetone level of a wired headset.
Page 145: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
• Directly dial a specific intercom extension. • Initiate an intercom call and then prompt the user to enter a valid intercom number. If your user logs into the same phone on a daily basis using their Cisco Extension Note...
Page 146: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Logging out of hunt groups does not prevent nonhunt group calls from ringing their phone. See routing plan information in the documentation for your particular Cisco Unified Communications Manager release. Malicious Caller Identification (MCID) Allows users to notify the system administrator about suspicious calls that are received.
Page 147: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
When a call is secured, the security status of the call is displayed as a lock icon on Cisco IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being monitored.
Page 148: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
The Cisco Unified Communications Manager administrator can configure a phone number (PLAR) that the Cisco IP Phone dials as soon as the handset goes off hook. This can be useful for phones that are designated for calling emergency or “hotline” numbers.
Page 149: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Description and more information Programmable Feature Buttons You can assign features, such as New Call, Call Back, and Forward All to line buttons. See phone button template information in the documentation for your particular Cisco Unified Communications Manager release. Quality Reporting Tool (QRT) Allows users to submit information about problem phone calls by pressing a button.
Page 150: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Improves the EMCC feature by providing enhanced security for a user logging into their phone from a remote office. Services Allows you to use the Cisco IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.
Page 151: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.
Page 152: Feature Buttons And Softkeys
An “X” in the table indicates that the feature is supported for the corresponding button type or softkey. Of the two button types and softkeys, only programmable feature buttons require configuration in Cisco IP Phone administration.
Page 153: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Call Pickup Line Status Conference Divert Do Not Disturb Group Pickup (Group Pick Up) Hold Hunt Groups Intercom Malicious Call Identification (MCID) Meet Me Mobile Connect (Mobility) Mute Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 154: Phone Feature Configuration
Product Specific Configuration Layout area of the window. For information on the fields applicable to all phone models, see the Cisco Unified Communications Manager documentation. When you set a field, the window that you set the field in is important because there is a precedence to the windows.
Page 155: Set Up Phone Features For All Phones
Navigate to the Product Specific Configuration Layout pane and set the fields. Step 5 Check the Override Enterprise Settings check box for any changed fields. Step 6 Click Save. Step 7 Click Apply Config. Step 8 Restart the phones. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 156: Set Up Phone Features For A Single Phone
Enabled • Disabled—The Settings menu does not display any Restricted options. • Enabled—All entries in the Settings menu are accessible. • Restricted—Only the Phone settings menu is accessible. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 157: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Video Capabilities Enabled 8845, 8865, and Allows users to make video calls by using a Cisco IP Phone, 8865NR: Enabled a personal computer, and a video camera. Disabled 8811, 8851,...
Page 158: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
EnergyWise Overrides check box. If the Allow EnergyWise Overrides remains checked but no days are selected in the Enable Power Save Plus field, Power Save Plus is not disabled. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 159: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
10 minutes before the time that the Phone Off Time field specifies. This check box applies only if the Enable Power Save Plus list box has one or more days selected. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 160: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
EnergyWise Overrides check box. If the Allow EnergyWise Overrides remains checked but no days are selected in the Enable Power Save Plus field, Power Save Plus is not disabled. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 161: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Controls Cisco Discovery Protocol on the PC port of the phone. Protocol (CDP): PC Enabled Port Link Layer Discovery Disabled Enabled Enables LLDP-MED on the SW port. Protocol - Media Enabled Endpoint Discover (LLDP-MED): Switch Port Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 162: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Gives the time, in seconds, that the toast displays. The time Timer 15, 30, 60 includes the fade-in and fade-out times for the window. 0 means that the incoming call toast is disabled. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 163: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
String of up to 256 Identifies the alternate IPv6 server that the phone uses to obtain characters firmware loads and upgrades. The format for the address is: [address]:<port>@@base=<0-7>;pfs=<0-1> Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 164: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Side USB Port Disabled Enabled Controls the ability to use the USB port on the side of the Cisco IP Phones 8851, 8851NR, 8861, 8865, and 8865NR. Enabled Phones that do not support this feature do not display the field.
Page 165: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
String of up to 256 Identifies the IPv6 log server. characters The format for the address is: [address]:<port>@@base=<0-7>;pfs=<0-1> Remote Log Disabled Disabled Controls the ability to capture logs remotely. Enabled Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 166: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
• Disabled—Does not advertise G.722 to the Cisco Unified Communications Manager. • Enabled—Advertises G.722 to the Cisco Unified Communications Manager. For more information, see the note that follows the table. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 167: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
The user does not see the call history pop-up window that is displayed when the phone is taken off-hook. The pop-up window display is considered useful, so Simplified New Call UI is disabled by default. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 168: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
The DF bit setting does not apply to ICMP, VPN, VXC VPN, or DHCP traffic. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 169: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Disabled Disabled Controls EEE on the PC port. Ethernet (EEE): PC Enabled Port Energy Efficient Disabled Disabled Controls EEE on the switch port. Ethernet (EEE): SW Enabled Port Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 170: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Specifies the SCEP Server that the phone uses to obtain characters certificates for WLAN authentication. Enter the hostname or the IP address (using standard IP addressing format) of the server. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 171: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
1 The phone advertises the supported codec to the Cisco Unified Communications Manager. Not all endpoints support the same set of codecs. 2 When the Cisco Unified Communications Manager gets the list of supported codecs from all phones involved in the call attempt, it chooses a commonly supported codec based on various factors, including the region pair setting.
Page 172: Feature Configuration Best Practices
Product Specific Configuration Show for all Incoming Call Layout Show All Calls on Primary Line Product Specific Configuration Enabled Layout Revert to All Calls Product Specific Configuration Enabled Layout Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 173: Enhanced Line Mode And Session Line Mode Environments
There are certain high call volume environments where this is the desired user experience. In general, it is best to leave this field disabled except for high call volume environments that require this feature. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 174: Schedule Power Save For Cisco Ip Phone
You can configure settings in Cisco Unified Communications Manager Administration to turn off the display at a designated time on some days and all day on other days. For example, you may choose to turn off the display after business hours on weekdays and all day on Saturdays and Sundays.
Page 175: Schedule Energywise On Cisco Ip Phone
To reduce power consumption, configure the phone to sleep (power down) and wake (power up) if your system includes an EnergyWise controller. You configure settings in Cisco Unified Communications Manager Administration to enable EnergyWise and configure sleep and wake times. These parameters are closely tied to the phone display configuration parameters.
Page 176: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
(ii) Cisco has no liability in connection with your selection of the mode and all liability in connection with enabling the mode is your responsibility;...
Page 177: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
• When the Phone Off Time is reached but the phone is in use. The range of the field is 20 to 1440 minutes. The default value is 60 minutes. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 178: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
The following conditions apply: • One or more days must be selected in the Enable Power Save Plus field. • The settings in Cisco Unified Communications Manager Administration take effect on schedule even if EnergyWise sends an override.
Page 179: Set Up Do Not Disturb
You can configure the phone with a phone-button template with DND as one of the selected features. For more information, see the do not disturb information in the documentation for your particular Cisco Unified Communications Manager release.
Page 180: Set Up Monitoring And Recording
Phone Feature Configuration All codecs supported for the phone are supported for Agent Greeting calls. For more information, see the barge and privacy information in the documentation for your particular Cisco Unified Communications Manager release. Procedure Step 1 From Cisco Unified Communications Manager Administration, select Device > Phone.
Page 181: Set Up Call Forward Notification
Phone Feature Configuration Procedure Step 1 In Cisco Unified Communications Manager Administration, select User Management > Application User. Step 2 Check the Standard CTI Allow Call Monitoring user group and the Standard CTI Allow Call Recording user groups. Step 3 Click Add Selected.
Page 182: Enable Blf For Call Lists
The BLF for Call Lists field also controls the Line Status for Corporate Directory feature. Procedure Step 1 In the Cisco Unified Communications Manager Administration, select System > Enterprise Parameters. Step 2 For the BLF for Call Lists field, enable or disable the feature.
Page 183: Set Up Rtp/Srtp Port Range
16384 to 32764. Some port values within the RTP and sRTP port range are designated for other phone services. You cannot configure these ports for RTP and sRTP. For more information, see SIP Profile information in the documentation for your particular Cisco Unified Communications Manager release.
Page 184: Mobile And Remote Access Through Expressway
The list of CA certificates embedded in the phone firmware is available at http://www.cisco.com/c/en/us/ support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html. Mobile and Remote Access Through Expressway works with Cisco Expressway so you should be familiar with the Cisco Expressway documentation, including the Cisco Expressway Administrator Guide and the Cisco Expressway Basic Configuration Deployment Guide.
Page 185: Deployment Scenarios
0.tandberg.pool.ntp.org tag to identify the NTP servers. After registration, the phone uses information from the SIP message to synchronize the displayed date and time unless there is an NTP server configured in the Cisco Unified Communications Manager phone configuration. If the phone security profile for any of your phones have TFTP Encrypted Config checked, you cannot Note use the phone with Mobile and Remote Access.
Page 186: Phone Features Available For Mobile And Remote Access Through Expressway
Mobile and Remote Access Through Expressway provides secure VPN-less access to collaboration services for Cisco mobile and remote users. But to preserve network security, it limits access to some phone features. The following list shows the phone features available with Mobile and Remote Access Through Expressway.
Page 187: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Join 10.3(1) and later Malicious Caller Identification (MCID) 11.5(1)SR1 and later Meet Me Conference 10.3(1) and later Message Waiting Indicator 10.3(1) and later Mobile Connect 10.3(1) and later Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 188: Configure User Credentials Persistent For Expressway Sign-In
You can set up credentials to persist for a single phone, a group of phones, or all phones. See "Phone Feature Configuration" and "Product Specific configuration". Related Topics Phone Feature Configuration, on page 136 Product Specific Configuration, on page 138 Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 189: Generate A Qr Code For Mra Sign-In
• If the phone has downloaded a configuration file and the call control system allows web access to the phone. You must add a server address to the Customer Support Upload URL field on Cisco Unified Communications Manager. If you are deploying devices with Mobile and Remote Access through Expressway, you must also add the PRT server address to the HTTP Server Allow list on the Expressway server.
Page 190: Set The Label For A Line
Phone Feature Configuration A sample script is shown below. This script is provided for reference only. Cisco does not provide support for the upload script installed on a customer's server. <?php // NOTE: you may need to edit your php.ini file to allow larger // size file uploads to work.
Page 191: Set Up Dual Bank Information
Park Monitoring Park monitoring is supported only when a Cisco IP phone parks a call. Park monitoring then monitors the status of a parked call. The park monitoring call bubble does not clear until the parked call gets retrieved or is abandoned by the parked call.
Page 192: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Field Description Park Monitoring Default is 60 seconds. This parameter determines the number of seconds that Cisco Reversion Timer Unified Communications Manager waits before prompting the user to retrieve a call that the user parked. This timer starts when the user presses Park on the phone, and a reminder is issued when the timer expires.
Page 193: Set Park Monitoring Parameters For Directory Numbers
The Directory Number Configuration window contains a Park Monitoring area where you can configure the three parameters. Procedure Step 1 In Cisco Unified Communications Manager Administration, choose Call Routing > Directory Number. Step 2 Set the park monitoring fields as described in the following table. Table 28: Park Monitoring Parameters...
Page 194: Set Up The Audio And Video Port Range
Set Up the Audio and Video Port Range Audio and video traffic can be sent to different RTP port ranges in order to improve Quality of Service (QoS). The following fields control the port ranges in the Cisco Unified Communications Manager Administration: • Audio ports ◦...
Page 195: Set Up Cisco Ip Manager Assistant
Cisco Unified Communications Manager Documentation, on page xvii Set up Cisco IP Manager Assistant Cisco IP Manager Assistant (IPMA) provides call routing and other call management features to help managers and assistants handle phone calls more effectively. IPMA services must be configured in Cisco Unified Communications Manager before you can access them.
Page 196: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
If you configure Cisco IPMA in shared-line mode, the manager and assistant share a directory number; for example, 1701. The assistant handles calls for a manager on the shared directory number. When a manager receives a call on directory number 1701, both the manager phone and the assistant phone rings.
Page 197: Set Up Visual Voicemail
Step 13 Configure the manager and assistant console applications. Set up Visual Voicemail Visual Voicemail is configured for all Cisco IP Phones or to an individual user or group of users, from the Cisco Unified Communications Manager Administration. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 198: Set Up Visual Voicemail For A Specific User
For configuration information, see the Cisco Visual Voicemail documentation at http://www.cisco.com/ c/en/us/support/unified-communications/visual-voicemail/model.html. The Visual Voicemail client is not supported as a midlet on any of the Cisco IP Phone 8800 phones. Procedure Step 1 In Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Services.
Page 199: Visual Voicemail Setup For A User Group
Visual Voicemail Setup for a User Group To add a batch of Cisco IP phones to Cisco Unified Communications Manager with Visual Voicemail subscribed, create a phone template in BAT tool for each phone type and in each phone template. You can then subscribe to the Visual Voicemail service, and use the template to insert the phones.
Page 200: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Step 14 To add a third-party AS-SIP phone, choose Device > Phone > Add New The phone Add list displays the third-party AS-SIP phone as an available choice. The device configuration fields are the same as those for Cisco phones. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 201: Set Up Softkey Template
For more information about configuring this feature, see the documentation for your particular Cisco Unified Communications Manager release. The Cisco IP Phones do not support all the softkeys that are configurable in Softkey Template Configuration on Cisco Unified Communications Manager Administration. Cisco Unified Communications Manager allows you to enable or disable some softkeys in the control policy configuration settings.
Page 202: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Configure Quality Reporting Tool as Tool (QRT) a programmable feature button or as a softkey. Redial Redial (Redial) — Remove Last Remove Last Conference — Conference Participant (Remove) Participant Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 203: Phone Button Templates
Procedure Step 1 In Cisco Unified Communications Manager Administration, select one of the following windows: • To configure softkey templates, select Device > Device Settings > Softkey Template. • To assign a softkey template to a phone, select Device > Phone and configure the Softkey Template field.
Page 204: Assign Phone Button Template For All Calls
Phone Button Templates Procedure Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Button Template. Step 2 Click Find. Step 3 Select the phone model. Step 4 Select Copy, enter a name for the new template, and then select Save.
Page 205: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
To configure PAB or Speed Dial as an IP Phone service (if it is not already a service), follow these steps: Procedure Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Services. The Find and List IP Phone Services window displays.
Page 206: Modify Phone Button Template For Pab Or Fast Dial
Cisco Unified Communications Manager Documentation, on page xvii VPN Configuration The Cisco VPN feature helps you to preserve network security while giving users a safe, reliable method to connect to your corporate network. Use this feature when: • A phone is located outside a trusted network •...
Page 207: Set Up Additional Line Keys
This setting is disabled by default. For additional information about maintaining, configuring, and operating a virtual private network with a VPN, see Security Guide for Cisco Unified Communications Manager, "Virtual Private Network Setup" chapter. The URL for this document is http://www.cisco.com/c/en/us/support/unified-communications/...
Page 208: Features Available In Enhanced Line Mode
Call Pickup Line Status 11.5(1) and later CFWA on multiple calls Cisco Extension Mobility Cross Cluster Cisco IP Manager Assistant (IPMA) Cisco Unified Communications Manager Express Conference 11.5(1) and later Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 209: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Mobile Connect 11.5(1) and later Multilevel Precedence and Preemption Mute 11.5(1) and later Other PickUp 12.0(1) and later Programmable Line Key (PLK) 11.5(1) and later Support for Queue Status Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 210: Enable Intelligent Proximity
Related Topics Enhanced Line Mode and Session Line Mode Environments, on page 155 Enable Intelligent Proximity This procedure only applies to Bluetooth enabled phones. Cisco IP Phone 8811, 8841, 8851NR, and Note 8865NR do not support Bluetooth. Intelligent Proximity enables users to take advantage of the acoustic properties of the phone with their mobile device or tablet.
Page 211: Video Transmit Resolution Setup
• SIF (352x240) • QCIF (176x144) Cisco IP Phones with video capacity negotiate best resolution for bandwidth based on phone configures or resolution limitations. Example: On a direct 88x5 to 88x5 call, the phones do not send true 720p, they send 800x480.
Page 212: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
200–279 kbps 352 x 288 120–199 kbps 352 x 240 200–279 kbps 352 x 240 120–199 kbps QCIF 176 x 144 94–119 kbps QCIF 176 x 144 64–93 kbps Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 213: Corporate Directory Setup
The Corporate Directory allows a user to look up phone numbers for coworkers. To support this feature, you must configure corporate directories. Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager.
Page 214: User Personal Directory Entries Setup
User Personal Directory Entries Setup Users can use these methods to access Personal Directory features: • From a web browser: Users can access the PAB and Speed Dials features from the Cisco Unified Communications Self Care Portal. • From the Cisco IP Phone: Choose Contacts to search the corporate directory or the user personal directory.
Page 215: Cisco Ip Phone Address Book Synchronizer Deployment
To configure Cisco Unified Communications Manager server information, select Server. Step 5 Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and select OK. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 216: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Step 7 Choose the entry that you want to include in your Personal Address Book and select OK. Step 8 When synchronization is complete, select Exit to close the Cisco Unified CallManager Address Book Synchronizer. Step 9 To verify whether the synchronization worked, sign in to your Self Care Portal and choose Personal Address Book.
Page 217 P A R T Cisco IP Phone Troubleshooting • Monitoring Phone Systems, page 201 • Troubleshooting, page 237 • Maintenance, page 255 • International User Support, page 261...
Page 219: Cisco Ip Phone Status
Request Information from the Phone in XML, page 234 Cisco IP Phone Status This section describes how to view model information, status messages, and network statistics on the Cisco IP Phone 8800 series. • Model Information: Displays hardware and software information about the phone.
Page 220: Phone Information Fields
• Status Messages: Displays the Status Messages screen, which shows a log of important system messages. • Ethernet Statistic: Displays the Ethernet Statistics screen, which shows Ethernet traffic statistics. • Wireless Statistics: Displays the Wireless Statistics screen, if applicable. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 221: Display Status Messages Window
IP address from a DHCP Server. This can and that an IP address is available for the occur when you perform an out of box or phone. factory reset. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 222: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
IP address. If you are using DHCP, check the DHCP server configuration. Erasing CTL and ITL files Erasing CTL or ITL file. None. This message is informational only. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 223: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
DHCP address. ITL installed The ITL file is installed in the phone. None. This message is informational only. The ITL file was not installed previously. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 224: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
If you are using static IP addresses, check configuration of TFTP server. TFTP error The phone does not recognize an error code Contact Cisco TAC. that the TFTP server provided. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 225: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Manually delete the CTL and ITL files if all the preceding solutions fail; reset the phone. Trust List updated The CTL file, the ITL file, or both files are None. This message is informational only. updated. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 226: Display Network Information Screen
To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press Clear. Step 4 To exit the Ethernet Statistics screen, press Exit. Ethernet Statistics Information The following tables describe the information in the Ethernet Statistics screen. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 227: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Mb Full-Duplex means that the Network port is in a link-up state and has autonegotiated a full-duplex, 100-Mbps connection. Port 2 Link state and connection of the PC port. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 228: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Duplicated IPv4 Address DHCP TIMEOUT DHCPv4 Timeout IPV4 STACK TURNED OFF Phone is in IPv6-only mode with IPv4 Stack turned ILLEGAL IPV4 STATE Illegal IPv4 state and should not happen Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 229: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
DHCP6 TIMEOUT USING RESTORED VAL DHCPv6 timeout, using the value saved in flash memory DHCP6 TIMEOUT CANNOT RESTORE DHCP6 timeout and there is no backup from flash memory Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 230: Display Wireless Statistics Screen
The number of packets dropped during transmission. rx packets dropped The number of packets dropped during reception. tx packets errors The number of erroneous packets that phone transmitted. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 231: Display Call Statistics Window
If one endpoint is put on hold, the voice stream stops even though the call is still connected. When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 232: Call Statistics Fields
Number of RTP packets in the receiving voice stream that were discarded (bad packets, too late, and so on). The phone discards payload type 19 comfort noise packets that Cisco Note Gateways generate, because they increment this counter. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 233: Display Current Access Point Window
RTCP receiver report blocks are received. Display Current Access Point Window The Current Access Point screen displays statistics about the access point that the Cisco IP Phone 8861 uses for wireless communications. Procedure...
Page 234: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
32 microseconds per second. If the value is 0, the AP does not support this information element and the capacity is unknown. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 235: Cisco Ip Phone Web
Contains information related to the Voice queue. Cisco IP Phone Web Page Each Cisco IP Phone has a web page from which you can view a variety of information about the phone, including: • Device information: Displays device settings and related information for the phone.
Page 236: Device Information
, choose Admin settings > Network setup > Ethernet setup > IPv4 setup, and then scroll to the IP Address field. Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the Cisco IP Phone: http://IP_address Device Information The Device information area on a phone web page displays device settings and related information for the phone.
Page 237: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Amount of unused memory on the phone Java heap free memory Amount of free internal Java heap memory Java pool free memory Amount of free internal Java pool memory Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 238: Network Setup
The following table describes these items. You can view and set many of these items from the Network Setup menu on the Cisco IP Phone. Some of the items in the following table do not apply to all phone models.
Page 239: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
URL of the server from which the phone obtains message services. Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services. Idle URL URL that the phone displays when the phone is idle for the time that the Idle URL Time field specifies and no menu is open.
Page 240: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Version of the network locale that is loaded on the phone. version Speaker enabled Indicates whether the speakerphone is enabled on the phone. GARP enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 241: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Enable CDP on the switch port for VLAN assignment for the phone, power negotiation, QoS management, and 802.1x security. Enable CDP on the switch port when the phone connects to a Cisco switch. When CDP is disabled in Cisco Unified Communications Manager, a warning is presented, indicating that CDP should be disabled on the switch port only if the phone connects to a non-Cisco switch.
Page 242: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
• IPv4 Only • IPv4 and IPv6 • IPv6 Only IP preference mode Indicates the IP address version that the phone uses during signaling with Cisco control Unified Communications Manager when both IPv4 and IPv6 are both available on the phone.
Page 243: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Cisco IP Phone Web Page Item Description IP preference mode for media IPv6 auto Indicates that for media the device uses an IPv4 address to connect to the Cisco configuration Unified Communications Manager. IPv6 duplicate address protection IPv6 accept redirect...
Page 244: Network Statistics
Total number of broadcast packets that the phone receives.. Rx multicast Total number of multicast packets that the phone receives. Rx unicast Total number of unicast packets that the phone receives. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 245: Access And Network Web
Total number of received packets, including bad packets, that are between 128 and 255 bytes in size. Rx size256to511 Total number of received packets, including bad packets, that are between 256 and 511 bytes in size. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 246: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
CDP Neighbor Device ID Identifier of a device connected to this port that CDP discovered. CDP Neighbor IPv6 address IP address of the neighbor device discovered that CDP protocol discovered. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 247: Device Logs
Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a call or is running a service that sends or receives audio or data.
Page 248: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Includes packets that were received from different sources if this call is a multicast call. The value displays as 0 if the connection was set to send-only mode. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 249: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
For more information, see Voice Quality Monitoring, on page 258. The MOS LQK score can vary due to the codec type that the Cisco Note Unified IP Phone uses. Avg MOS LQK Average MOS LQK score that was observed for the entire voice stream.
Page 250: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Number of partial frames received Rcvr i frames Number of I frames received. Rcvr IDR frames Number of IDR frames received. Rcvr IFrames req Number of requested IDR frames received Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 251: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
Indicates if the call was a video call or audio only. Call ID Identification of the call Group ID Identification of the group that the phone is in. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 252: Request Information From The Phone In Xml
For Model Info, enter the following URL in a browser: http://<phone ip address>/CGI/Java/ModeInfo where • <phone ip address> is the IP address of the phone The command returns an XML document. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 253: Sample Callinfo Output
<lineDirNum>1028</lineDirNum> <MessageWaiting>NO</MessageWaiting> <RingerName>Chirp1</RingerName> <LineLabel/> <LineIconState>ONHOOK</LineIconState> </CiscoIPPhoneLines> <CiscoIPPhoneLines> <LineType>9</LineType> <lineDirNum>1029</lineDirNum> <MessageWaiting>NO</MessageWaiting> <RingerName>Chirp1</RingerName> <LineLabel/> <LineIconState>ONHOOK</LineIconState> </CiscoIPPhoneLines> <CiscoIPPhoneLines> <LineType>9</LineType> <lineDirNum>1030</lineDirNum> <MessageWaiting>NO</MessageWaiting> <RingerName>Chirp1</RingerName> <LineLabel/> <LineIconState>CONNECTED</LineIconState> </CiscoIPPhoneLines> <CiscoIPPhoneLines> <LineType>2</LineType> <lineDirNum>9700</lineDirNum> <MessageWaiting>NO</MessageWaiting> <LineLabel>SD9700</LineLabel> <LineIconState>ON</LineIconState> Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 254: Sample Modeinfo Output
The following XML code is an example of the output from the ModeInfo command. <?xml version="1.0" encoding="utf-8"?> <CiscoIPPhoneModeInfo> <PlaneTitle>Applications</PlaneTitle> <PlaneFieldCount>12</PlaneFieldCount> <PlaneSoftKeyIndex>0</PlaneSoftKeyIndex> <PlaneSoftKeyMask>0</PlaneSoftKeyMask> <Prompt></Prompt> <Notify></Notify> <Status></Status> <CiscoIPPhoneFields> <FieldType>0</FieldType> <FieldAttr></FieldAttr> <fieldHelpIndex>0</fieldHelpIndex> <FieldName>Call History</FieldName> <FieldValue></FieldValue> </CiscoIPPhoneFields> <CiscoIPPhoneFields> <FieldType>0</FieldType> <FieldAttr></FieldAttr> <fieldHelpIndex>0</fieldHelpIndex> <FieldName>Preferences</FieldName> <FieldValue></FieldValue> </CiscoIPPhoneFields> </CiscoIPPhoneModeInfo> Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 255: General Troubleshooting Information
Control Debug Information from Cisco Unified Communications Manager, page 252 • Additional Troubleshooting Information, page 254 General Troubleshooting Information The following table provides general troubleshooting information for the Cisco IP Phone. Table 45: Cisco IP Phone troubleshooting Summary Explanation Connecting a Cisco IP Phone to...
Page 256: Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager
The RxSize and the TxSize statistics show the size of the voice packets phone and another device that are used in a conversation between this Cisco IP Phone and the other device. The values of these statistics should match. Loopback condition...
Page 257: Startup Problems
◦ Disconnect a functioning Cisco IP Phone from another port and connect it to this network port to verify that the port is active. ◦ Connect the Cisco IP Phone that does not start up to a different network port that is known to be good.
Page 258: Cisco Ip Phone Does Not Register With Cisco Unified Communications Manager
Startup Problems • After you attempt these solutions, if the phone screen on the Cisco IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative for additional assistance. Related Topics Phone Startup Verification, on page 65...
Page 259: Phone Cannot Connect To Server
The DNS settings may be incorrect. Solution If you use DNS to access the TFTP server or Cisco Unified Communications Manager, you must ensure that you specify a DNS server. Cisco Unified Communications Manager and TFTP Services Are Not Running...
Page 260: Cisco Unified Communications Manager Phone Registration
The phone is not registered with the Cisco Unified Communications Manager Solution A Cisco IP Phone can register with a Cisco Unified Communications Manager server only if the phone is added to the server or if autoregistration is enabled. Review the information and procedures in...
Page 261: Phone Reset Problems
If the network connection and Cisco Unified Communications Manager connection are stable, a phone should not reset. Typically, a phone resets if it has problems in connecting to the network or to Cisco Unified Communications Manager. Phone Resets Due to Intermittent Network Outages Problem Your network may be experiencing intermittent outages.
Page 262: Phone Resets During Heavy Network Usage
Solution You can check if a Cisco IP Phone received a command from Cisco Unified Communications Manager to reset by pressing Applications on the phone and choosing Admin settings > Status > Network statistics.
Page 263: Phone Cannot Connect To Lan
The physical connection to the LAN may be broken. Solution Verify that the Ethernet connection to which the Cisco IP Phone connects is up. For example, check whether the particular port or switch to which the phone connects is down and that the switch is not rebooting. Also ensure that no cable breaks exist.
Page 264: Ctl File Authenticates But Other Configuration Files Do Not Authenticate
If you created a new CTL file with a new TFTP record, the existing CTL file on the phone may not contain a record for the new TFTP server. Solution Check the configuration of the TFTP address in the phone CTL file. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 265: Phone Does Not Register
Problem Phone does not register with Cisco Unified Communications Manager. Cause The CTL file does not contain the correct information for the Cisco Unified Communications Manager server. Solution Change the Cisco Unified Communications Manager server information in the CTL file.
Page 266: Chapter.
I can't transfer a video call from my desk phone to my mobile device. Solution Cisco Unified Mobility does not extend to video calls. A video call that is received at the desk phone cannot be picked up on the mobile phone.
Page 267: Phone Does Not Recognize Dtmf Digits Or Digits Are Delayed
1 Verify the following: a The Ethernet cable is attached. b The Cisco CallManager service is running on the Cisco Unified Communications Manager server. c Both phones are registered to the same Cisco Unified Communications Manager. 2 Audio server debug and capture logs are enabled for both phones. If needed, enable Java debug.
Page 268: Determine Dns Or Connectivity Issues
Assign a TFTP server. Use the same TFTP server that other functioning phones use. Step 3 On the Cisco Unified Communications Manager server, verify that the local host files have the correct Cisco Unified Communications Manager server name mapped to the correct IP address.
Page 269: Create A New Phone Configuration File
If unassigned DNs are not used by other devices, delete these DNs from the Cisco Unified Communications Manager database. You can use the Route Plan Report to view and delete unassigned reference numbers. For more information, see the documentation for your particular Cisco Unified Communications Manager release.
Page 270: Verify Dns Settings
Control Debug Information from Cisco Unified Communications Manager If you are experiencing phone problems that you cannot resolve, Cisco TAC can assist you. You will need to turn debugging on for the phone, reproduce the problem, turn debugging off, and send the logs to TAC for analysis.
Page 271 Contact Cisco TAC for more information and assistance. Procedure Step 1 In the Cisco Unified Communications Manager Administration, select one of the following windows: • Device > Device settings > Common Phone Profile • System > Enterprise Phone Configuration • Device > Phone...
Page 272: Additional Troubleshooting Information
Additional Troubleshooting Information Additional Troubleshooting Information If you have additional questions about troubleshooting your phone, go to the following Cisco website and navigate to the desired phone model: https://www.cisco.com/cisco/web/psa/troubleshoot.html Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 273: Maintenance
Cisco IP Phone Cleaning, page 260 Basic Reset Performing a basic reset of a Cisco IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
Page 274: Reset The Phone To The Factory Settings From The Phone Keypad
To perform a factory reset of a phone, Procedure Step 1 Press Applications Step 2 Choose Administrator settings > Reset settings > All settings. If required, unlock the phone options. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 275: Perform Network Configuration Reset
Step 2 Choose Reset Settings > Reset Device. Related Topics Apply a Phone Password, on page 42 Remove CTL File Deletes only the CTL file from the phone. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 276: Quality Report Tool
You can configure user Cisco IP Phones with QRT. When you do so, users can report problems with phone calls by pressing Report Quality. This softkey or button is available only when the Cisco IP Phone is in the Connected, Connected Conference, Connected Transfer, or OnHook states.
Page 277: Voice Quality Troubleshooting Tips
• Check to see if the MOS LQK version changed after a firmware upgrade. Voice quality metrics do not account for noise or distortion, only frame loss. Note Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...
Page 278: Cisco Ip Phone Cleaning
Cisco IP Phone Cleaning To clean your Cisco IP Phone, use only a dry soft cloth to gently wipe the phone and the phone screen. Do not apply liquids or powders directly to the phone. As with all non-weatherproof electronics, liquids and powders can damage the components and cause failures.
Page 279: International User Support
Unified Communications Manager Endpoints Locale Installer By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster.
Page 280: Language Limitation
The default English (United States) KATE is presented to the user instead. For example, the phone screen will show text in Korean, but the 2 key on the keypad will display a b c 2 A B C. Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager...

This manual is also suitable for:

8845 8851 8851nr 8861 8865 8865nr ... Show all

Cisco 8811 Administration Manual

Cisco IP Phone Hardware

Cisco IP Phone Installation

Cisco IP Phone Installation

CHAPTER 8 Cisco IP Phone Customization

CHAPTER 9 Phone Features and Setup

CHAPTER 10 Corporate and Personal Directory

CHAPTER 11 Cisco IP Phone Status

CHAPTER 12 Troubleshooting 237

Maintenance

International User Support

Quick Links

Troubleshooting

Related Manuals for Cisco 8811

Summary of Contents for Cisco 8811