Programmable Softkeys - Cisco 8851 Administration Manual

• If a user enters rdeial;newcall;cfwd (redial has been misspelt), the key list is not updated and the
• If a user enters redial;newcall;cfwd;delchar, the user will not see a change on the LCD, as the
• PSK1:
fnc=sd;ext=5014@$PROXY;nme=sktest1
In this example, we are configuring a softkey on a phone as a speed dial number for extension 5014
Note
(sktest1).
You can also configure an XML service on the programmable soft key. Enter the string in this format:
fnc=xml;url=http://xml.service.url;nme=name
Step 5 Click Submit All Changes.

Programmable Softkeys

The following table lists each softkey and the phone state under which the softkey displays. You can have a
maximum of 16 softkeys for each call state field.
Keyword
acd_login
acd_logout
answer
astate
avail
barge
bargesilent
user does not see any change on the LCD.
delchar softkey is not allowed in the Idle Key List. Hence, this is an incorrect configuration of the
programmable softkey list.
Key Label
Agt signin
AgtSignOut
Answer
Agt Status
Avail
Barge
BargeSilent
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
Configuring Programmable Softkeys
Definition Available Phone States
Logs user in to Automatic Idle
Call Distribution (ACD).
Logs user out of ACD. Idle
Answers an incoming Ringing
call.
Checks the ACD status. Idle
Denotes that a user who Idle
is logged in to an ACD
server has set his status as
available.
Allows another user to Shared-Active,
interrupt a shared call. Shared-Held
Allows another user to Shared-Active
interrupt a shared call
with the mic disabled.
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