View The Reboot History; Report All Phone Issues; Identify Phone Issues With A Url In The Phone Web Page - Cisco 8832 User Manual

Your Phone

View the Reboot History

Procedure
Step 1 Press Settings.
Step 2
Select Status > Reboot history.
You can view the details of the date and time whenever the phone has rebooted, no matter why the phone
rebooted.

Report All Phone Issues

You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to
your administrator.
Before you begin
Your administrator enables web server for the phone.
Procedure
Step 1 Press Settings.
Step 2
Select Status > Report problem.
Step 3 Enter the date that you experienced the problem in the Date of problem field. The current date appears in
this field by default.
Step 4
Enter the time that you experienced the problem in the Time of problem field. The current time appears in
this field by default.
Step 5
Select Problem description.
Step 6 Select a description from the displayed list.
Step 7
Press Submit.
Note

Identify Phone Issues with a URL in the Phone Web Page

When the phone doesn't work or doesn't register, a network error or any misconfiguration might be the cause.
To identify the cause, add a specific IP address or a domain name to the phone admin page. Then, try to access
so that the phone can ping the destination and display the cause.
If your administrator disables web server for the phone, the phone fails to upload the problem report
to the server. In addition, the phone screen shows
unavailable download link. Contact your administrator to help you resolve the issue.
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Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
View the Reboot History
or together with an
Report Problem
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