Find Information About Your Phone; Report Call Quality Issues; Report All Phone Issues - Cisco 8800 Series User Manual

Troubleshooting
• The call control system has communication or internal problems.
• Your phone has internal problems.
If you experience problems, your administrator can help troubleshoot the root cause of the problem.

Find Information About Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone
for troubleshooting purposes.
Procedure
Step 1
Press Applications
Step 2
Select Phone information.
Step 3 (Optional) Press Show detail to view the active load information.
Step 4 Press Exit.

Report Call Quality Issues

Your administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to
troubleshoot performance problems. Depending on the configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
Procedure
Step 1 Press Report quality.
Step 2 Scroll and select the item that closely matches your problem.
Step 3 Press the Select softkey to send the information to your system administrator.

Report All Phone Issues

You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report
problems to your administrator. If you see a message that the PRT upload has failed, the problem report is
saved on the phone and you should alert your administrator.
Cisco IP Phone 8800 Series User Guide
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Your Phone