Report All Phone Issues From The Phone Web Page; Factory Reset The Phone With The Web Ui Button; Set Up A Secure Extension - Cisco 8851 Administration Manual

Report All Phone Issues from the Phone Web Page

Report All Phone Issues from the Phone Web Page
If you are working with Cisco TAC to troubleshoot a problem, they typically require the logs from the Problem
Reporting Tool to help resolve the issue. You can generate PRT logs using the phone web page and upload
them to a remote log server.
Procedure
Step 1 On the phone web page, select Admin Login > advanced > Info > Debug Info.
Step 2 In the Problem Reports section, click Generate PRT.
Step 3 Enter the following information in the Report Problem screen:
a) Enter the date that you experienced the problem in the Date field. The current date appears in this field
by default.
b) Enter the time that you experienced the problem in the Time field. The current time appears in this field
by default.
c) In the Select Problem drop-down list box, choose the description of the problem from the available options.
Step 4 Click Submit in the Report Problem screen.
The Submit button is enabled only if you select a value in the Select Problem drop-down list box.
You get a notification alert on the Phone Web page that indicates if the PRT upload was successful or not.

Factory Reset the Phone with the Web UI Button

You can factory reset the phone from the phone web page. The reset only happens if the phone is idle. If the
phone is not idle, the phone web page shows a message that the phone is busy and that you need to try again.
Procedure
Step 1 On the phone web page, select Admin Login > advanced > Info > Debug Info.
Step 2 In the Factory Reset section, click Factory Reset.
Step 3
Click Confirm factory reset.

Set up a Secure Extension

You can configure an extension to only accept secure calls. If the extension is configured to only accept secure
calls then any calls the extension makes will be secure.
You can also configure a secured extension with XML services. Enter a string in this format:
<Secure_Call_Option_1_ ua="na">Optional</Secure_Call_Option_1_>
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
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