Cisco IP 7931 - Telephone Set Manual

Place a Call

• Internal calls (within system): Dial 4-digit extension.
• External calls (off-site): Dial 9+ 7-digit telephone number for local calls, 9+ 1+10 digits for long distance calls.
• To reach emergency service, dial 911 or 9+911.

You may use one of the following options:

• Lift the handset and dial the number.
• Press the button for the line you want to use.
• Press the Speaker button.
• Press the NewCall soft key.
• Press the Redial soft key.

Answer a Call

Use one of the following options:

• Lift the handset.
• Press the Answer soft key.
• Press the line button to answer using the Speaker.

End a Call

Use one of the following options:

• Hang up the handset.
• Press the EndCall soft key.
• Press the Speaker button.
• Press the Headset button.

Place a Call on Hold

• Press the Hold key or
• If another call is ringing, press the Answer soft key or the line key that is ringing in, which puts the first call on hold.

To return to the call on hold:

• Press the Resume soft key or flashing line key.

If multiple calls are on hold:

• Press the Navigation button to select the call.
• Press the Resume soft key.

Transfer a Call

To transfer an active call:

• Press the Transfer button. The call is placed on hold.
• Dial the number you want to transfer the call to.
  Note: To transfer directly to voice mail, press * before the number.
• When the party answers, announce the call (optional).
• Press the Transfer button again and hang up.

If the transfer fails:

• Press the EndCall and Resume soft keys.

Forward Calls

To forward all incoming calls:

• Press the CFwdALL soft key.
• To send calls to voice mail, dial the voicemail access number - OR
• Dial the -digit extension you want your calls forwarded to- OR
• Dial + the outside phone number

To cancel and receive incoming calls:

• Press the CFwdALL soft key again.

Do Not Disturb

To toggle between hearing and silencing the ringer for incoming calls:

• Press the DND soft key.

Call Divert (to Voicemail)

To transfer an incoming call directly to voicemail – when a call is ringing in to your line:

• Press the iDivert soft key.

Conference Call (Ad-Hoc)

To establish a conference call with up to 6 parties (yourself and up to five others):

• While on an active call
• Press the Conf soft key to open a new line. The call is placed on hold.
• Dial the next party you want to add to the conference call.
• When the call is answered, press the Conf soft key again to add the new party to the call.

To rejoin the conference call, if a called party is not available:

• Press the EndCall soft key.
• Press the Resume soft key. You are connected with the conference already in progress.
• To add additional parties, repeat the previous steps.

To end the conference call:

• Press the EndCall soft key or hang up.

Conference Call - Participants

To view a list of conference participants:

• While on the conference call.
• Press the More soft key.
• Press the ConfList soft key. Participants are listed in the order they joined the call, with the most recent at the top.

To remove a participant from the conference call:

• Highlight the participant you want to remove from the Conference List.
• Press the More soft key until you see RMLstC soft key.
• Press the RMLstC soft key.
  Note: This is only available for the conference originator.

Mute

To activate or deactivate mute for the handset, speakerphone, or headset:

• Press the Mute button.

Handset, Speaker, or Headset Volume

To adjust the volume during an active call:

• Press the up or down Volume button.
• Press the Save soft key to save the volume setting.

Ringer Volume

To adjust the volume while not on an active call:

• Press the up or down Volume button to hear a sample ring.
• Press the up or down Volume button to adjust the volume to the desired level.

Note: Soft Keys—Options displayed on the screen which change depending on which features you are accessing.
Navigation Button—Allows you to scroll through menu items and highlight items on display screen.

Call Park

To put a call on hold so it can be retrieved from any other phone in the system:

• Press the More soft key.
• Press the Park soft key.
• Note the 4-digit Call Park number displayed on the screen.
• Hang up.

To retrieve a parked call:

• Lift the handset.
• Dial the Call Park number.

Direct Transfer

To transfer two active calls to each other without staying on the line:

• Scroll to highlight any call on the line.
• Press the Select soft key.
• Scroll to highlight the second call.
• Press the Select soft key.
• Press the More soft key.
• Press the DirTrfr soft key. The two calls are now connected to each other and you are dropped from the call.

Join

To create a conference call by joining two or more existing calls on a single line:

• Highlight the call you want to add to the conference.
• Press the Select soft key.
• Repeat this process for each call you want to add.
• Press the More soft key, then the Join soft key.

Voice Mail Button

When the handset's red light indicator is lit, you have a message. To access voice mail:

• Press the Message softkey.
• Follow the voice instructions.

Call Logs

To view your missed, placed, or received call history:

• Press the Directories button.
• Press the Navigation button to highlight the desired log.
• Press the Select soft key to display the information.

To make a call from a call log entry:

• Press the EditDial soft key to edit the displayed number for dialing, if needed.
• Lift the handset and press the Dial soft key to make the outgoing call.

Corporate Directory

To search and call someone listed in the corporate directory:

• Press the Directories button.
• Press the Navigation button to highlight Corporate Directory.
• Use the dial pad to search for an entry by spelling part or all of the name.
• Press the Search soft key.
• Press the Navigation button to highlight the desired entry.
• Lift the handset and press the Dial soft key to make the outgoing call.

Accessing CCMUser Webpage

To manage features such as speed dials, abbreviated dials, etc. SpeedDials are buttons on phone, AbbrDials are codes up to 99.

• Access: See your System Administrator: http://XX.XX.XXX.XXX/CCMUser
• Enter UserID—your 4-digit phone number and default password: 123456.
• Select Options>Device>Speed Dials and enter info.