Appendix D - Troubleshooting Equipment Problems; I Can't Hear Anything Through The Headset; The Scanner Will Not Scan - Honeywell A700 Hardware Reference Manual

APPENDIX TROUBLESHOOTING EQUIPMENT
D
PROBLEMS
Sometimes you will not see an LED indicator change or hear an error message, but will see some
other sign of trouble. Find the description below that most accurately describe what you see.
Follow the steps in sequence until the issue is resolved; start with the first option and see if that
solves your problem before moving on to the second. If none of the listed steps resolve the
problem, contact Honeywell to send the equipment back for repair or to speak with a support
representative.

I Can't Hear Anything Through the Headset

1. Make sure the device has a fully charged battery.
2. Make sure the headset is properly connected to the device.
3. Try the headset on a device that is not having problems.
4. Try a different headset on the device with the problem.
5. Turn the device off and then back on again.
6. Reboot the device.
7. If you are using an SRX2 or SRX3 headset, make sure your headset is paired with your
device.
8. If the headset is broken, send it back to Honeywell for repair.

The Scanner will not Scan

These steps apply to bar code scanners external to the Talkman device and not the integrated
scanner in the Talkman A730x/A730.
1. Make sure the scanner is on, plugged into the Talkman device properly, and that the battery
is charged.
2. Make sure the Talkman device is on, the battery is charged, and that it is running voice
process software (task or voice application) that is set up for scanning.
3. Using VoiceConsole, verify that the task is set up to use the port "BT_SCAN" for its scanning
connection in the advanced settings of the task package.
4. Check the Talkman device in VoiceConsole. If the "Peripherals Paired With" status indicates
"searching," verify that the correct Bluetooth address was entered. Correct the entry if
necessary by following the initial procedure to set up the connection.
5. If the scanner beeps several times after a scan, it is not connected. Verify the connection
with the Talkman.
6. If the scanner appears to scan and beeps once (indicating successful scan) but Talkman
does not appear to accept input, assure that the task termination characters are the default
(CR/LF). If not, the scanner or task may need to be reprogrammed to match.
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Voice Device and Headset Hardware
Reference Guide