Factory Reset The Phone From Phone Web Page; Factory Reset The Phone With The Web Ui Button; Identify Phone Issues With A Url In The Phone Web Page - Cisco 6841 User Manual

Your Phone

Factory Reset the Phone from Phone Web Page

You can restore your phone to its original manufacturer settings from the phone web page. After you reset
the phone, you can reconfigure it.
Procedure
Enter the URL in a supported web browser and click Confirm Factory Reset

Factory Reset the Phone with the Web UI Button

You can factory reset the phone from the phone web page. The reset only happens if the phone is idle. If the
phone is not idle, the phone web page shows a message that the phone is busy and that you need to try again.
Procedure
Step 1 On the phone web page, select Admin Login > advanced > Info > Debug Info.
Step 2
In the Factory Reset section, click Factory Reset.
Step 3 Click Confirm factory reset.

Identify Phone Issues with a URL in the Phone Web Page

When the phone doesn't work or doesn't register, a network error or any misconfiguration might be the cause.
To identify the cause, add a specific IP address or a domain name to the phone admin page. Then, try to access
so that the phone can ping the destination and display the cause.
Procedure
In a supported web browser, enter a URL that consists of your phone IP address and the destination IP that
you want to ping.
Enter a URL in the format:
http:/<Phone IP>/admin/ping?<ping destination>
where:
Phone IP = actual IP address of your phone.
/admin = path to access admin page of your phone.
ping destination = any IP address or domain name that you want to ping. Only alphanumeric characters, '-',
and "_" are allowed as the ping destination. Otherwise the phone shows an error on the web page. If the <ping
destination> includes spaces, only the first part of the address is used as the pinging destination. For example,
"http://<Phone IP>/admin/ping?192.168.1.1 cisco.com" will actually ping 192.168.1.1.
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
Troubleshooting
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