View The Reboot History; Report All Phone Issues; Factory Reset The Phone From Phone Web Page; Identify Phone Issues With A Url In The Phone Web Page - Cisco 7811 User Manual

View the Reboot History

View the Reboot History
Procedure
Step 1
Press Applications
Step 2 Select Status > Reboot history.
You can view the details of the date and time whenever the phone has rebooted, no matter why the phone
rebooted.

Report All Phone Issues

You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to
your administrator.
Procedure
Step 1 Press Applications
Step 2
Select Status > Report problem.
Step 3 Enter the date that you experienced the problem in the Date of problem field. The current date appears in
this field by default.
Step 4 Enter the time that you experienced the problem in the Time of problem field. The current time appears in
this field by default.
Step 5 Select Problem description.
Step 6
Select a description from the displayed list.
Step 7 Press Submit.

Factory Reset the Phone from Phone Web Page

You can restore your phone to its original manufacturer settings from the phone web page. After you reset
the phone, you can reconfigure it.
Procedure
Enter the URL in a supported web browser and click Confirm Factory Reset

Identify Phone Issues with a URL in the Phone Web Page

When the phone doesn't work or doesn't register, a network error or any misconfiguration might be the cause.
To identify the cause, add a specific IP address or a domain name to the phone admin page. Then, try to access
so that the phone can ping the destination and display the cause.
Cisco IP Phone 7800 Series Multiplatform Phones User Guide
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Your Phone