Chapter 3: Troubleshooting; Gears - The Systematic Approach To Defining, Diagnosing And Solving Problems - Toro GreensPro 1240 Service Manual

GEARS – The Systematic Approach to Defining,
Diagnosing and Solving Problems
Gather Information
Evaluate Potential Causes
Assess Performance
Repair
Solution Confirmation
Troubleshooting: Traction Circuit Problems (GreensPro
1260)
•Information reported by the customer
•Information observed by you
•Establish the what, where and when of the issue
Consider possible causes of the problem to develop a hypothesis
•Narrow down the focus of the problem
•Ensure you have all the necessary tools for testing
•Test all potential causes of the failure
•Reevaluate and create a new hypothesis if necessary
•Return the unit to service by repairing, rebuilding or replacing
•Did the issue go away
•Was the root cause of the issue correctly repaired
•Are there any other new symptoms
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