Returning Products,
Packing and Shipping the Product
Follow these instructions to pack the product and ship it to Cisco.
1. Are the product's original container and packing material available?
• If yes, pack the product in the container using the packing material.
• If no, pack the product in a sturdy, corrugated box, and cushion it with
packing material.
Important:
• You are responsible for delivering the returned product to Cisco safely and
undamaged. Shipments damaged due to improper packaging may be refused
and returned to you at your expense.
• Do not return any power cords or accessories.
2. Write the following information on the outside of the container:
• Your name
• Your complete address
• Your telephone number
• RMA number
3. Ship the product to the address provided by the customer service
representative.
Note: Cisco does not accept freight collect. Be sure to prepay and insure all
shipments.
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