Problem: You Have Forgotten The Local Menu Operation Password Or Network Password; Problem: There Is No Video; The Screen Is Black; Problem: When Viewing Multiple Channels In The Client End, The Video Is Not Smooth - Honeywell HEN04101(X) User Manual

208 | Performance Series Network Video Recorder User Guide
Problem: You have forgotten the local menu operation
password or network password
Possible solution:
Contact your local service engineer or sales engineer for help.

Problem: There is no video; the screen is black

Possible solutions:
•
•
•
•
Problem: When viewing multiple channels in the client end,
the video is not smooth
Possible solutions:
•
•
www.honeywell.com/security
Check and correct the IP camera's IP address.
Check and correct the IP camera's port number.
Check and correct the IP camera's account user name and password.
Check the physical connections.
Check the network bandwidth, as it needs to be at least 100M or higher for monitoring
multiple channels. Increase the bandwidth or reduce the number of channels for viewing.
Ensure that your PC meets the minimum requirements:
Table A-1
Component
Processor
System memory (RAM)
Non-integrated video
card
PC Requirements
Minimum Requirement
Quad core
2G pr higher
256M or higher