Appendix A Troubleshooting; Problem: The Nvr Does Not Boot Up Properly - Honeywell HEN04101(X) User Manual

Troubleshooting
Prior to calling Honeywell technical support, refer to the following topics for possible solutions
to problems with your NVR. To contact the Honeywell Video Systems technical support team,
call 1-800-323-4576 (North America only) or send an e-mail to
https://www.honeywellsystems.com/ss/techsupp/index.html. See the back cover for
international contact information.
Any equipment returned to Honeywell Video Systems for warranty or service repair must have
a Return Merchandise Authorization (RMA) number. The RMA number must be clearly marked
on all return packages and internal paperwork.

Problem: The NVR does not boot up properly

Possible Solutions:
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Ensure that the input power is correct.
Ensure that the power connection is connected.
Check the upgraded software. It might be incorrect and require another upgrade.
Check the HDD and HDD ribbon. They might be damaged and require replacement.
Upgrade to the latest software version for Seagate DB35.1 / DB35.2 / SV35, or Maxtor 17-g
to resolve compatibility problem.
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800-18160 - B - 07/2014