Problem: You Can Not Log Into The Nvr Or Web Client; Problem: The Remote Control Does Not Work - Honeywell HEN04101(X) User Manual

Problem: You can not log into the NVR or web client

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Problem: The remote control does not work

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Upgrade to Windows 2000 SP4 from Windows 98 or Windows ME if you are using them on
your system. Or you can install a client-end software of a lower version.
Note The NVR is not compatible with Windows VISTA.
Check the ActiveX settings. ActiveX might have been disabled. See
page 146.
The display card driver might be inadequate (lower than dx8.1). Upgrade the display card
driver.
Check the network connection. There might be a network connection error.
Check the network setup. There might be a network setup error.
Check that you have entered the correct username and password.
Your client-end computer might not be compatible with the NVR's software.
Check and correct the remote control's address.
Move closer to the NVR. The transmission distance might be too far. Change your
position. The angle might be too small.
Check the remote control's battery.
Troubleshooting | 207
Figure 5-2 on
800-18160 - B - 07/2014