Parameters For Call Center Agent Setup - Cisco 8800 Series Manual

Cisco IP Phone Configuration

Parameters for Call Center Agent Setup

The following table defines the function and usage of Call Center Agent Setup parameters in the ACD Settings
section under the Ext(n) tab in the phone web interface. It also defines the syntax of the string that is added
in the phone configuration file with XML(cfg.xml) code to configure a parameter.
Table 50: Parameters for Call Center Agent Setup
Parameter
Broadsoft ACD
Call Information Enable
Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later
Parameters for Call Center Agent Setup
Description
Enables the phone for Automatic Call Distribuion
(ACD).
Perform one of the following:
• In the phone configuration file with
XML(cfg.xml), enter a string in this format:
<Broadsoft_ACD_1_
ua="na">Yes</Broadsoft_ACD_1_>
• In the phone web page, select Yes to enable this
feature and select No to disable it.
Options: Yes and No
Default: No
Enables the phone to display details of a call center
call.
Perform one of the following:
• In the phone configuration file with
XML(cfg.xml), enter a string in this format:
<Call_Information_Enable_1_
ua="na">Yes</Call_Information_Enable_1_>
• In the phone web page, select Yes to enable this
feature. Select No to disable it.
Options: Yes and No
Default: Yes
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