Sign In As A Call Center Agent - Cisco 6841 User Manual

Sign In as a Call Center Agent

Sign In as a Call Center Agent
When you are ready to start your work as a call center agent, you need to sign into the phone and set your
status.
Procedure
Step 1 Press AgtSgnIn.
Step 2
Press Agt status.
Step 3 Highlight the Available status.
Step 4 Press Select.
Sign Out as a Call Center Agent
When you are ready to end your work as a call center agent, you change your status and sign out of the phone.
After you sign out, you do not receive more call center calls.
If you are on a call and know that you will sign off as soon as the call completes, you can change your status
to Wrap-up.
Procedure
Press AgtSgnOut.
Change Your Status as a Call Center Agent
From time to time, you may need to take a brief break. To do that, you change your status so that calls will
not ring on your phone.
Procedure
Step 1 Press Agt status.
Step 2
Highlight the Unavailable status.
Step 3 Press Select.
Step 4 When you are available again, press Agt status.
Step 5 Highlight the Available status.
Step 6
Press Select.
Step 7 Highlight the Wrap-up status.
Step 8 Press Select.
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