Configure Star Codes For Dnd; Set Up A Call Center Agent Phone - Cisco 7800 Series Administration Manual

Configure Star Codes for DND

What to do next
Change another setting to ensure that multiline phones correctly display the Do not disturb (currently, a steady,
green color) status for each selected or unselected line. See
196.
Users can enable or turn off the DND feature for each phone line if you configure star codes for DND. See
Configure Star Codes for DND, on page
Related Topics
Configure Star Codes for DND
You can configure star codes that a user dials to turn on or off the do not disturb (DND) feature on a phone.
Before you begin
Access the phone administration web page. See
Procedure
Step 1 Select Voice > Regional.
Step 2
In the Vertical Service Activation Codes area, enter *78 in the DND Act Code field.
Step 3 In the Vertical Service Activation Codes area, enter *79 in the DND Deact Code field.
Step 4
Click Submit All Changes.

Set Up a Call Center Agent Phone

You can enable a phone with Automatic Call Distribution (ACD) features. This phone acts as a call center
agent's phone and can be used to trace a customer call, to escalate any customer call to a supervisor in
emergency, to categorize contact numbers using disposition codes, and to view customer call details.
Before you begin
• Set up the phone as a call center phone on the BroadSoft server.
• Access the phone administration web page. See
Procedure
Step 1
Select Voice > Ext(n).
Step 2 In the ACD Settings section, set up the fields as described in
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
134
DND and Call Forwarding Status
Enable Feature Key Sync, on page 197
Enable DND Status Sync via XSI
DND and Call Forwarding Status Sync, on page
134.
Sync, on page 196
Service, on page 198
Access the Phone Web Page, on page
Access the Phone Web Page, on page
ACD Settings, on page
Cisco IP Phone Administration
80.
80.
285.