Call Center Features; Sign In As A Call Center Agent; Sign Out As A Call Center Agent; Change Your Status As A Call Center Agent - Cisco 6800 Series User Manual

Call Center Features

Call Center Features

Your administrator configures your phone as a call center phone.

Sign In as a Call Center Agent

When you're ready to start your work as a call center agent, you sign into the phone and set your status.
Procedure
Step 1
Press AgtSgnIn or AgtIn.
Step 2
Press Agt status.
Step 3
Highlight the Available status.
Step 4
Press Select.

Sign Out as a Call Center Agent

When you're ready to end your work as a call center agent, change your status and sign out of the phone. After
you sign out, you won't receive more call center calls.
If you're on a call and know that you will sign off as soon as the call completes, change your status to Wrap-up.
Procedure
Press AgtSgnOut or AgtOut.

Change Your Status as a Call Center Agent

From time to time, you may need to take a brief break. To do that, change your status so that calls will not
ring on your phone.
Procedure
Step 1
Press Agt status.
Step 2
Highlight the Unavailable status.
Step 3
Press Select.
Step 4
Press Agt status.
Step 5
Highlight the Available status.
Step 6
Press Select.
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
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