Sign In As A Call Center Agent; Sign Out As A Call Center Agent; Change Your Status As A Call Center Agent - Cisco IP Conference Phone 8832 User Manual

Calls

Sign In as a Call Center Agent

When you're ready to start your work as a call center agent, you sign into the phone and set your status.
Procedure
Step 1 Press AgtSgnIn.
Step 2
Press Agt status.
Step 3 Highlight the Available status.
Step 4
Press Select.

Sign Out as a Call Center Agent

When you're ready to end your work as a call center agent, change your status and sign out of the phone. After
you sign out, you won't receive more call center calls.
If you're on a call and know that you will sign off as soon as the call completes, change your status to Wrap-up.
Procedure
Press AgtSgnOut.

Change Your Status as a Call Center Agent

From time to time, you may need to take a brief break. To do that, change your status so that calls will not
ring on your phone.
Procedure
Step 1
Press Agt status.
Step 2 Highlight the Unavailable status.
Step 3
Press Select.
Step 4 Press Agt status.
Step 5
Highlight the Available status.
Step 6 Press Select.
Step 7
Highlight the Wrap-up status.
Step 8 Press Select.
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
Sign In as a Call Center Agent
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