Configure Star Codes For Dnd; Set Up A Call Center Agent Phone; Set Up A Phone For Presence - Cisco 8800 Series Administration Manual

Configure Star Codes for DND

Configure Star Codes for DND
You can configure star codes that a user dials to turn on or off the do not disturb (DND) feature on a phone.
Before you begin
Access the phone administration web page. See
Procedure
Step 1
Select Voice > Regional.
Step 2 In the Vertical Service Activation Codes area, enter *78 in the DND Act Code field.
Step 3
In the Vertical Service Activation Codes area, enter *79 in the DND Deact Code field.
Step 4 Click Submit All Changes.

Set Up a Call Center Agent Phone

You can enable a phone with Automatic Call Distribution (ACD) features. This phone acts as a call center
agent's phone and can be used to trace a customer call, to escalate any customer call to a supervisor in
emergency, to categorize contact numbers using disposition codes, and to view customer call details.
Before you begin
• Set up the phone as a call center phone on the BroadSoft server.
• Access the phone administration web page. See
Procedure
Step 1
Select Voice > Ext(n).
Step 2 In the ACD Settings section, set up the fields as described in
Step 3
Click Submit All Changes.

Set Up a Phone for Presence

Before you begin
• Set up the Broadsoft server for XMPP.
• Access the phone administration web page. See
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
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Access the Phone Web Page, on page
Access the Phone Web Page, on page
ACD Settings, on page
Access the Phone Web Page, on page
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