View The Status Messages On The Phone; View Download Status; Determine The Ip Address Of The Phone - Cisco 8800 Series Manual

Troubleshooting

View the Status Messages on the Phone

Procedure
Step 1
Press Applications
Step 2 Select Status > Status messages.
You can view a log of the various phone statuses since provisioning was last done.
Note
Step 3
Press Back

View Download Status

You can view download status from the phone web page when your user has difficulties with phone registration.
Before you begin
Access the phone administration web page. See
Procedure
Step 1 Select Info > Download Status.
Step 2
View firmware upgrade, provisioning, and custom CA status details as described in the Firmware Upgrade
Status, Provisioning Status, Custom CA Status, and Screen Status.

Determine the IP Address of the Phone

A DHCP server assigns the IP address, so the phone must be booted up and connected to the subnetwork.
Before you begin
Access the phone administration web page. See
Procedure
Step 1
Select Info > Status.
Step 2 Scroll to IPv4 Information. Current IP displays the IP address.
Step 3
Scroll to IPv6 Information. Current IP displays the IP address.
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Status messages reflect UTC time and are not affected by the timezone settings on the phone.
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Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later
View the Status Messages on the Phone
Access the Phone Web Interface, on page
Access the Phone Web Interface, on page
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