Set Up A Phone For Presence; Set Up A Call Center Agent Phone - Cisco 6800 Series Administration Manual

Phone Administration
Step 3
(Optional) In the Programmable Softkeys section, to enable softkeys, add a string in this format in the
Connected Key List and Conferencing Key List fields.
crdstart;crdstop;crdpause;crdresume
Step 4 In the phone web page, click the Ext(n) tab that requires call recording.
Step 5
In the SIP Settings section, in the Call Recording Protocol, select SIPINFO as the call recording protocol.
For details on SIP Settings fields, see
Step 6 Click Submit All Changes.

Set Up a Phone for Presence

Before you begin
• Set up the Broadsoft server for XMPP.
• Access the phone administration web page. See
Procedure
Step 1 Select Voice > Phone.
Step 2
In the Broadsoft XMPP section, set the fields as described in
Step 3 Click Submit All Changes.

Set Up a Call Center Agent Phone

You can enable a phone with Automatic Call Distribution (ACD) features. This phone acts as a call center
agent's phone and can be used to trace a customer call, to escalate any customer call to a supervisor in
emergency, to categorize contact numbers using disposition codes, and to view customer call details.
Before you begin
• Set up the phone as a call center phone on the BroadSoft server.
• Access the phone administration web page. See
Procedure
Step 1
Select Voice > Ext(n).
Step 2 In the ACD Settings section, set up the fields as described in
SIP Settings, on page 277.
Access the Phone Web Page, on page
Access the Phone Web Page, on page
ACD Settings, on page
Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
Set Up a Phone for Presence
Broadsoft XMPP, on page 269.
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