Programmable Buttons; Answering A Call; Call Waiting; Line Icons - Cisco 7965G Quick Reference Manual

CALNET 3: Cisco Hosted Collaboration Solution from AT&T: Quick reference guide
Placing a call

Dial the number using:

Dial pad

Directories button to access the call logs
or directories.

Press the Redial soft key.

Choose your calling method:

Pick up the handset.

Press the line button.

Press the New Call soft key.

Press the speakerphone button.

Press the headset button.
Notes:

Internal calls can be completed by dialing
the 7-digit extension.

You must dial 9 to make an external call.

You need to dial a 1 before the area code.

Call duration is monitored through a call
timer on the display.

Answering a call

You can answer a call using:

Handset

Headset

Speakerphone

Soft keys

Answer

iDivert: sends call directly to voicemail.

Call Waiting

Each line can handle two calls at a time. To answer
a call in waiting, press the display control arrow
buttons to select and answer the incoming call or
choose the Answer soft key. This will place the
initial call on hold.
Redial
Lift the handset and press the Redial soft key or
simply press the Redial soft key, which
simultaneously activates the speakerphone and
redials the last number called.
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Programmable buttons

The programmable buttons will change color
depending on the event:

Solid green: Active call or two-way intercom
is in progress

Fast flashing green: Call is on hold

Solid amber: Privacy in use, one-way
intercom call, or Do Not Disturb is active

Flashing amber: Incoming (ringing) call

Solid red: Shared line in use (if applicable)
Placing a call on hold
During an active call:

Press the Hold soft key.
To remove from hold:

Press the Resume soft key.
Notes:

Music on hold will not play if a conference
call is put on hold.

If multiple calls are held, use the up/down
arrows to switch between calls and press
Resume soft key to select the desired call.

To make another call while one is on hold,
press the New Call soft key to obtain dial
tone.

Line icons

The following list describes the icons visible on the
display:

Registered line: telephone

Ringing/incoming call: phone with bouncing
handset

Outgoing call: phone with lifted handset

Active call: handset with arrow

Calls forwarded: headset

Call on hold: blinking phone with flashing
upside down handset

Voice mail messages: envelope beside
applicable line key
Cisco Unified IP phone 7965G
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