NETGEAR ProSAFE WC7500 User Manual page 9

ProSAFE Wireless Controller
View DHCP Leases That Are Provided by the Wireless Controller . . . . . . . 342
View Captive Portal Users on Access Points That the
Wireless Controller Manages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343
View the Guest Email Address Database for Access Points That
the Wireless Controller Manages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
View AirQual for the Channels in a Profile Group . . . . . . . . . . . . . . . . . . . . . 346
Monitor the SSIDs on the Wireless Controller. . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Monitor Local Clients in the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Monitor Accepted Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Monitor Blacklisted Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Chapter 14 Troubleshooting and Diagnostics
Troubleshoot Basic Functioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Power LED Is Not Lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Status LED Never Turns Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Ethernet Port LEDs Are Not Lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Troubleshoot the Web Management Interface . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Check the Ethernet Cabling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Check the IP Address Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Check the Internet Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
Troubleshoot a TCP/IP Network Using the Ping Utility . . . . . . . . . . . . . . . . . . . 363
Use the Reset Button to Restore Default Settings . . . . . . . . . . . . . . . . . . . . . . . 364
Resolve Problems With Date and Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
Resolve Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
Resolve Problems With Access Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
Resolve Discovery Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
Resolve Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
Network Performance and Rogue Access Point Detection. . . . . . . . . . . . . . 366
Use the Diagnostic Tools on the Wireless Controller . . . . . . . . . . . . . . . . . . . . . 366
Ping an Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Trace a Route to an Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368
View the Console Debug Logs of an Access Point . . . . . . . . . . . . . . . . . . . . . 369
Capture WiFi Packets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Appendix A Controller-Managed Access Points
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
Change IP Address and VLAN Settings on a
Controller-Managed Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
Reenable the DHCP Client on a Controller-Managed Access Point . . . . . . . . . 377
Upgrade or Change Firmware on a Controller-Managed Access Point . . . . . . 378
Save and View the Logs on a Controller-Managed Access Point . . . . . . . . . . . 381
Enable Link Aggregation on a WAC740 Access Point . . . . . . . . . . . . . . . . . . . . 382
Change the Password on an Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383
Convert an Access Point From Controller-Managed to Standalone . . . . . . . . 385
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