How Do I - Cisco UC320W Administration Manual

How Do I?

Read the information below to find answers to common questions about configuration tasks.
How do I upgrade the firmware?
To upgrade the firmware from a file on your PC, click the Upgrade from your PC button on the Status >
Devices page.
How do I reserve an analog phone line as a private line for an executive?
For this scenario, complete the following tasks:
• Use the Configuration > Telephony > PBX/Key System page to set the System mode to Key
System or Blend mode to allow the configuration of Shared FXO Lines.
• Use the Configuration > Ports and Trunks > Line (FXO) Ports page to enable your FXO trunks.
• Use the Configuration > Users/Phones > Users page to create a user record for the executive.
• Use the Configuration > Users/Phones > Assign Phones page to assign a phone to the executive.
• Use the Configuration > Extension Buttons > Shared FXO Lines page to create a Shared FXO
Line. Add only one Member, the executive who needs the private line.
• When finished entering settings in the system, apply the configuration. The phone of the
executive will have a phone button that displays the name that you assigned to the line. The
executive can press the button to receive and place calls on this line. No other users will have
access to this line.
How do I route calls for specific SIP/BRI phone numbers to individual users or groups?
In this scenario, there are three phone numbers that need to be routed as follows:
• 972 555-0100 Main Number (Auto Attendant)
• 972 555-0300 Sales Number (Sales Hunt Group)
• 972 555-0301 Billing Number (Business Manager)
For this scenario, complete the following tasks:
• Use the Configuration > Telephony > PBX/Key System page to set the System mode to PBX or
Blend mode to allow the configuration of SIP/BRI trunks.
• Use the Configuration > Telephony > Day/Night Features page to enable the Auto Attendant.
• Use the SIP/BRI Trunks page to configure the SIP/BRI trunks.
• Use the Configuration > Users/Phones > Users page to create the user records.
• Use the Configuration > Users/Phones > Assign Phones page to assign phones to the users.
• Use the Configuration > Call Routing > Hunt Groups page to create a hunt group for the Sales
team.
• On the Configuration > Call Routing > Inbound Calls page, complete the following tasks:
• Click Add Specified Number. Enter a phone number. Repeat until all numbers are added.
• In the list of numbers that you entered, find 972 555-0100 (your Main Number). Click Move
to move it to a new route. For the label, type Main Number. Under Ring, choose your
destination, Auto Attendant. Repeat this step for your Sales Number (choosing the Sales
Hunt Group as the destination). Finally, repeat this step for your Billing Number (choosing
the personal extension of the Business Manager as the destination).
• When finished entering settings in the system, apply the configuration. To verify your
settings, use an external phone such a cell phone to place calls to the specified numbers.
How do I assign different outbound dialing digits to each outbound trunk? I want users to press
8 for our Voice over IP service and 9 for our local telephone service.
For this scenario, complete the following tasks:
• Use the Configuration > Telephony > PBX/Key System page to set the System mode to PBX
mode or Blend mode to allow the configuration of Shared FXO Lines and SIP/BRI trunks.
• On the Configuration > Telephony > Internal Dialing page, configure the digits 8 and 9 with the
Outside Line option.
• On the Configuration > Telephony > Outbound Trunks page, both trunks are selected by default
for both Outside Line digits. Make the changes described below.
• For digit 8, uncheck the FXO trunk. The SIP/BRI trunk will remain selected and will appear
on the screen as choice number 1.
• For digit 9, uncheck the SIP/BRI trunk. The FXO trunk will remain selected and will appear
on the screen as choice number 1.
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