User/Group Features; Call Forwarding - Cisco UC320W Administration Manual

except those that you specifically add for separate routing. To move a call source to a different
route, click the Move button or use your mouse to drag it to another route.
• Create an Inbound Calling Route: Click this button to create a new route. Then enter a label,
move call sources into the route, and specify the destination.
• To delete a route: To delete a route, click the delete button (X). You cannot delete the default
route.
• Ring: Choose the call destination. If you enabled a Day/Night schedule for Call Routing on the
Day/Night Features page, you can specify different destinations for day (your open hours) and
night (your closed hours). During closed hours, calls are forwarded immediately.
• Use as Calling Line ID: Check the box to use this phone number as the Calling Line ID (CLID)
for outbound calls from the user or group that you selected for the daytime Ring. The Calling
Name ID will be the user's name. When the Ring is a hunt group, the specified phone number
will be the CLID for all members, although the individual's Calling Name will be used. If a
member has an individual CLID, the individual CLID will be used instead. If the Use as Calling
Line ID box is unchecked, the CLID is the default phone number for the trunk.
Specifying Phone Numbers with Different Destinations
You may have multiple phone numbers for a single SIP/BRI trunk. If you want to route all of the numbers
to the same destination, it is not necessary to enter the individual numbers. However, to route individual
phone numbers to different destinations, you must specify the phone numbers and create new routes to
specify the destinations.
• Add Specified Number: Click this button if you need to specify different routing for a particular
phone number within this trunk group. When entering the number, do not include any spaces or
symbols but instead enter the exact number as specified by your service provider, for example
19725550123. Each phone number can be moved to a different route, if needed. To specify a
route, click Move and then choose the route or create a new route.
• To delete a phone number: Click the delete button (X).

User/Group Features

In the User/Group Features section of the Configuration module, you configure the user and group
features, such as call forwarding, voicemail-to-email notifications, phone buttons, and the directory.

Call Forwarding

Use the Configuration > User/Group Features > Call
Forwarding page to configure call forwarding for users
and groups.
Notes:
• Group call forwarding also can be configured on
the configuration page for the group (such as
Shared FXO Lines or Shared Extensions).
• Users can set Call Forward All on the phone by
using the Forward or Cfwd button on the phone.
This page does not display any user call
forward settings.
• A call can be forwarded up to five times.
To open the Users or Groups section, click the User
Call Forwards or Group Call Forwards button. To hide a section, click the button again.
• Call Forward Busy/No Answer: Choose a destination for calls that are received when the
extension is busy or the call is not answered.
• Choose a destination. The default selection is voicemail, if enabled.
• Optionally, specify a different destination for night. The default selection is Same as Day.
Note that there is no timeout option. At night, call forwarding is immediate. This option is
available if you enabled Day/Night Call Forwarding on the Day/Night Features page.
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