External Trunks; External Call Records - Cisco UC320W Administration Manual

Voicemail System
• Total Size: The total storage capacity of the voicemail system, in minutes.
• Allocated: The amount of storage capacity that is used by the configured voicemail boxes.
• Free: The amount of storage capacity that is unused. Note: A mailbox is limited to 100 new
messages, regardless of the total message length. If this limit is met, no additional messages
can be received until the user saves or deletes some of the new messages.
• Number of boxes: The number of configured mailboxes.
• Reinitialize All: Click this button to delete all messages and personal settings from all mailboxes.
The following information is provided for each voicemail box.
• Name: The first and last name of the user, with the extension number for the voicemail box.
• Reset Password: Click this button to reset the voicemail password to the default password,
12345. When the confirmation message appears, click Reset to continue, or click Cancel.
• Reinitialize: Click this button to delete all messages and personal settings from this mailbox.
• New: The number of messages that are in the mail box and have not been retrieved by the user
• Saved: The number of messages that are in the mail box and have been previously retrieved by
the user
• Used: The amount of voicemail storage space that is currently used by all of the messages for
this user
• Last Message: The date and time when the most recent message was stored

External Trunks

Use the Status > External Trunks page to view the state of each trunk.
The information on this page is automatically refreshed at 5-second intervals.
• Trunk Name: The label that is assigned to this port in your settings.
• URL: The URL that is used in SIP packets.
• State: The current status of the trunk.
• Calls: The number of calls currently in progress.
• Capacity: The number of simultaneous calls that are supported on this trunk.
Note: The Cisco UC320W supports up to 12 simultaneous calls across all trunks (including FXO and
SIP/BRI trunks).

External Call Records

Use the Status > External Call Records page to view External Call Records for inbound and outbound
calls (calls involving a SIP trunk or an FXO trunk. Internal, station-to-station calls are not included. Click
a file at the top of the page, and view the data in the table. The data is automatically updated every 600
seconds (10 minutes), or you can refresh the page to show the latest data.
Within the table, you can view additional information and use filters to find the data that you want.
Displayed Information
• Timestamp: The date and time when the call was initiated.
• Trunk: The trunk that was used for the call.
• Direction: The direction of the call, inbound or outbound.
• CLID: The Caller ID phone number of the calling party.
• Calling Line: The Caller ID name of the calling party.
• DNIS: The dialed number, as determined by the Dialed Number Identification Service (DNIS).
• Duration: The length of the call, displayed in hours, minutes, and seconds.
Working with the Data
• To sort the records: Click any column heading to sort the list in ascending order. Click the
column heading again to sort in descending order.
• To filter the list to show only records containing specified values: Click in the filter field type
characters or keywords, and then press the Enter key to filter the display. For example, in the
CLID field, enter a phone number to view only the records for that number.
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